E-

Governance
• PRESENTED
BY-


 PIYUSH DEWANGAN
•

e-governance 1
 INTRODUCTION
Government : sum total of the system
by which a state or community is
governed.
E-Government: the electronic systems

adopted by any govt. for enabling

transactions which aid in governing a
state or community.
Governance: the process by which we

collectively solve our problems and

meet our society’s needs.
e-governance 2
 E - GOVERNANCE
• The govt. of India’s definition of e-
governance as “ using IT to bring
about SMART governance.
• S=simple
• M=moral
• A=accountable
• R=responsive
• T=transparent
e-governance 3
What is e-governance ?

It is th e
transformation of government
to provide
Efficient
Convenient &
Transparent
Services
to
the Citizens & Businesses
through
Information & Communication
Technologies
e-governance 4
 What is NOT e-
Governance
e - Governance is not about ‘ e ’
?

but about governance !

e - Governance is not about computers

but about citizens
!

e - Governance is not about translating processes

but about transforming processes !

e-governance 5
 E-Governance Applications

Few examples, where citizen interfaces with



Government :
• Delivery of Products ( eg. MTNL Directory
distribution)
• Delivery of Services ( eg. Hospital, Police,
Post )
• Delivery of Information ( eg. Govt. schemes, funds
utilization )
• Online Transactions ( Applying for Driving
Licenses)


1. e-governance 6
 Transformation from
e-Government to e-
Governance
Data bank
& Data bank &
Transaction
s, Transaction
t s by Govt. iew s by Govt. &
u es q , v s
eq only Re ment end users
R com also
Information

Information
Government
End User: Government
End User: - Citizens
- Citizen - Employee
- Employee - Business
- Business e-governance - Other Govt. Department 7
 E-India Architecture
GOI India

Citizens
GOI Porta Porta Mobile
Agencies ls l

Home PCs

Integrated
Service Citizen
Service
Providers Centres

Businesse
Kiosks

s
State State NGO
Agencies Porta Porta DTV
ls ls
Government e-governance
Frontend/ Middleware Access
8
Beneficiaries
Rankings

e-governance 9
states
Rank 2008-09 Rank 2007-08

Tamil Nadu 1 4
Himanchal Pradesh 2
7

Delhi 3
1
Haryana 4 18
Andhra Pradesh 5 8
Chhattisgarh 6 3

Source : IDC - Dataquest Best e - Governed States

e-governance 10 ran
Rajasthan
11
7
Gujarat 8 19
Maharastra 9
6

Goa 10
2
Assam 11 12
Uttaranchal 12 13

Up 13 16

Source : IDC - Dataquest Best e - Governed States

e-governance 11 ran
 National awards for
e - governance
G old


• Excellence in Government Process Re-Engineering

– Public Distribution System-Online, Dept. of
Food, Civil Supplies and Consumer Protection,
Govt. of Chhattisgarh and NIC
• Exemplary Horizontal Transfer of ICT-based Best
Practice
– E-CITY, Ahmadabad Municipal Corporation, Gujarat
• Outstanding performance in Citizen-Centric Service
Delivery
– Jaankari, DAR&PG, Patna, Govt. of Bihar
• Innovative usage of Technology in e-Governance
– Sujala Watershed Project,
– Watershed Development Dept., Govt. of Karnataka
• Special Sectoral Award- Focus sector Health
– Tele-opthalmology Project-Vision Center,
e-governance 12
– Dept. of Health, Govt. of Tripura
initiative taken by the
Government of Gujarat

e-governance 13
• SWAGAT
– State –wide attention on public
Grievances by application of
Technology.
– On a single day each month, applicants
from across the state submit their
long-standing grievances online from
the districts headquarters to the chief
Minister’s office. The chief minister on
the same day directly interacts with
the applicants and the districts
administration through video
conference and attempts to resolve the
grievances on the spot.
• E-gram
e-governance 14
– This project envisages taking IT to all the


• The JAN SEWA KENDRAS

– These are citizen facilitation centers spread
over all the 25 districts head-quarters of
the state as well as all the 225 taluka
head-quarters.
 1.One –day governance services
– Services delivered within 1 hour on the
same day as the application
 2.Time-limit disposal
– The services are delivered as per the
commitment of time made under the
citizen’s charters.


• E-CITY
– Under this initiative , City Civic Centers have
been established in all the 7 municipal 15
corporations & 112 of the 145
e-governance
• GYAN GANGA
– This is a rural connectivity project which
gives internet access to the rural populace
of Gujarat, introducing them to the world
of information & networking them with
health (including tele-
medicine),agriculture, educational and
govt. services.
• IWDMS
– Integrated work flow and document
management systems
– This is an initiative taken by the state
secretariat for enabling
– decision-making
– Policy formulation
– Correspondence & data management
– Tracking of document & inter-operability
– Standardizatione-governance
of procedures across 16
 What statistics say ?
• The Leaders • The Followers
• USA • Malaysia
3.11 1.63
• Australia • South
2.60 Africa
• Singapore 1.56
2.58 • Philippines
• Canada 1.44
2.52 • India
• U.K.
2.52 1.29
e-Government Index on a scale •ofChina
0-4
• Germany
2.46
e-governance
1.04 17
Potential e-Governance
Application areas
• Citizen Services
• Employment
• Bridging the Digital Divide
• Revenue
• Postal
• Health
• Education
• Justice
• Trade
• Public Grievances
• Human Rights
etc…
e-governance 18
 e-Governance Mission
 Partnership between various stake holders with objectives
as follows :


 e - Citizen : To receive govt. services, access them on line

24x7x365 days , and participate in
 governance process


 e - Business : To access Govt. services, for faster economic

development, and participation in value
 addition to govt. services


 e – Employees : For better communication / understanding,

 Increased productivity, participation in
 strategic planning


 e – Government : To Increase productivity / efficiency, build

 good relationships with others for good
 governance.
e-governance 19
o cu se d e - g o v e rn a n ce p ro g ra m
st h a v e fo llo w in g co m p o n e n t
• Leadership should be provided from
higher levels of govt. for initiating and
implementing pilots. but once a pilot
has been found successful , the
replication should become the
responsibility of the state govt.
• There must be empowered e-govt.
coordinators at various levels like
district level, state level, central level.
• A strong framework for e-governance
and for its overall management .
• A criteria for defining success of a
project. e-governance 20
 Continues…
• A legal framework at the central and
the state level.
• Inter – operability framework
• Information security policy and
practice
• Outsourcing policy
• Commitment to innovation

e-governance 21
Various Stake Holders in e-Governance
It is application of Information & Communication Technology(ICT) for
interaction between :
1.G2C, C2G-Government & citizens 2. G2B, B2G - Government & Business

3. G2G - Inter / Intra Government 4. G2E Management & employees

e-governance 22
A Four Stage Model Of
E - Governance

e-governance 23
 complex
Horizontal integratio
Systems integrated across differen
Real one-stop shopping for ci
Te
ch
no Vertical integration
lo Local systems linked to higher level systems
gi Within similar functionalities
ca
l
&
or
ga Transaction
ni Services & forms on-line
za Working database supporting online transaction
ti
on Catalogue
al Online presence
co Catalogue presentation
mpsimple
Downloadable forms
le 
xi
ty
sparse e-governance
integration complete24
valuation of e - Governanc
qA framework for evaluation may
broadly contain the following
five factors:-


1.Citizen-centricity
2.Technology
3.Sustainability
4.Replicability
5.Integration e-governance 25
 1.Citizen-centricity
• Efficiency
• Percentage compliance to specified service levels
• Total user time saved
• Total user money saved
• Percentage increase in usage
• User convenience
• Availability of the system 24*7
• Use of local language interface
• Simplicity of usage
• Usefulness of help menus
• Convenience of location

• Service provided
• Alignment of services provided to users needs
• Extent of process re-engineering for removal of non-value
added actions
e-governance 26
• Value addition
 2 . Technology
• Architecture
– Comprehensiveness of architecture
– Conformance to national/international architecture
– Extent of use of open source systems


• Standards
– Compliance with open standards
– Design & adoption of meta-data standards
• Security
– Extent of compliance with security architecture
– Privacy of user data , present & known to user
– Extent of user and financial authentication procedure
• Scalability
– Database integrity & scalability
– Degree of scalability of project
– Scope for enhancements of HW interfaces
e-governance 27
 continue ……
• Reliability
– Accuracy of results
– Consistency of results
– Alternate delivery channel in case of
breakdowns
• External audit ability
– System for architecture compliance and audit
– Open standards compliance enforcement
mechanism
– Security standards compliance mechanism
• Maintainability
– Ease of installation
– Extent of parameterization for customization
– Technology made according to Indian whether
and usage standards
e-governance 28
 Sustainability
• Internal
– Organizational structure to support the project
– Extent and adequacy of employee training
– Role clarity and employee buy -in
– Employee involvement in design and
implementation
• External
– Period of continuous functioning
– Strength of PPP arrangement
• Cost-effectiveness
– Reduction of cost of government
– System of collection of user charges
– Extent of increase in revenue
– Mechanism to recover capital cost
– If PPP, extent of commercial viability to private
partner e-governance 29
 4 . Replicability
• Functional
– Degree of generic processes introduced
– Extent to which project results in a product
– Extent of other projects that has been replicated
in this project
• Technical
– Extent to which project results in a product
– Extent of other projects that has been replicated
in this project
– Multiple platform deployment feasibility
– Quality of project documentation
• Commercial
– Availability of commercial arrangement for
replication
– Attractiveness ofe-governance
transaction cost to induce 30
 5 . Integration
• Service
– Links to similar and complementary
services
– Extent of grouping of service
• Vertical
– Extent of vertical integration
– Ability to asses the service at the state
or national level from the same entry
in the local portal
– Percentage of services that have been
integrated
• Horizontal
– Complete one-stop shop for every
e-governance 31
government service
 E - Governance projects
• It can be categorized into four
category:-
– Govt. to citizen in the urban
environment(G2C-U)
– Govt. to citizen in the rural
environment(G2C-R)
– Govt. to business (G2B)
Category of Pilot project Rolled-out project
– Govt.
project
to Govt. (G2G)
Small <Rs 3 Cr. <Rs 10 cr.
• On the
Medium
basis of investments
Rs 3 to 10 Cr
made:-
Rs 10 to 5o Cr.

large > Rse-governance
10 Cr. > Rs 50 Cr. 32
 E - SAGU
• E-Sagu is a tool for an IT based personalized agro-
advisory system.
• Sagu means cultivation in in telugu language.
• It aims to improve farm productivity by delivering high
quality personalized (farm-specific) agro- expert
advice in a timely manner to each farm at the
farmer’s door steps without the farmer asking a
question.
• Advice is provided on a regular basis (typically once in
a week) on everything from sowing to harvesting,
which reduces the cost of cultivation and increases
farm productivity as well as quality of agro-
commodities.
• The e-sagu system offer’s a next-generation agro-
advisory tool & supplements and integrates it into
the existing agricultural extension system.
e-governance 33
 Continues......

scientist delivers expert advice by getting t

e-governance 34
 E-sagu System
E - sagu main center
Agricultural experts Agricultural information system
(crop photos, farm data, farmer data, weather data, soil

Communication System
[Internet/courier/T.ph.

E-sagu local center E-sagu local center E-sagu local center

C C C C C C C C C

Farms Farms Farms Farms Farms Farms Farms Farms Farms

e-governance 35
 BHOOMI
• Bhoomi project of online delivery of land
records In Karnataka demonstrate the
benefits of making govt. records more open
so that citizens are empowered to challenge
arbitrary action.
• The dept. of revenue in Karnataka has
computerized 20 million records of land
ownership of 6.7 million farmers in the state.
• In the bhoomi project, a printed copy of the RTC
(records of rights, tenancy & crops) a
document needed for many task such as
obtaining bank loans giving proof of
ownership etc, can be obtained online by
providing the name of the owner or plot
number at computerized land record kiosks in
177 taluk offices.e-governance 36
 l oss es 1 . 3 % o f p o t e n t i a l i n v e s tm ent s b ecau s
h a n 70 % o f t h e d i s p u t e s i n c o u rt s a re l and - b

e-governance 37
 E - DHARA
• E-Dhara land record management
system was conceptualized to
manage land records by using
information tech. as a tool.
• The system was designed to provide
prompt issuance of computerized
RoR (records of right)across the
counter and online updation of land
records.

e-governance 38
bjective Of e - Dhara Syst
• Visible improvement in quality of services
provided to citizens.
– Allowing farmers/citizens easy access to their
records.
– Infuse transparency in providing service to
citizens.
• Ease of administration .
– Facilitating easy maintenance.
– Prompt updation of land records.
– Making land records temper-proof.
• Reduction in service delivery time(delivery of
RoR, without delays, harassment or bribery).
• Platform for providing more citizen-centric
services.
• Ensuring self-sustainability
e-governance of the system. 39
 KHAJANE
• KHAJANE is a major e-governance initiative of the
Karnataka state govt.
• It is a Govt.-to-Govt. (G2G)project, except for
service pensions and social security pensions,
which have an interface with the citizens.
• This project was implemented mainly to eliminate
systematic deficiencies in the manual treasury
system and for the efficient management of
state finances.
• This is the only project where, from the time of
approval of the state budget to the point of
rendering accounts to the govt., the entire
activity can be tracked through the system.
• KHAJANE project has been appreciated by the
govt. of India & has been awarded ‘Silver Icon’
e-governance 40
 BangaloreOne
• To harness the benefits of ICT and to deliver the services
in a more efficient manner, the GoK has launched a
project called “Bangaloreone”.
• This was launched on 2 April,2005.
• This project is aimed at delivering various G2C G2B
services to the citizens of Bangalore.
• The project is completely service oriented & aims at
continuous enhancements to ensure efficient delivery
of services.
• Bangaloreone runs on the PPP model.
• The GoK is keen to provide integrated services to its
citizens, deploying the tools of ICT to enhance;
– Speed
– convenience
– Certainty &
– accountability e-governance 41
Features of BangaloreOne
• Non-Stop services: services on a 24*7 basis,
including all holidays.
• One-Stop shop: multiple services of the govt.
and private companies are available under
one roof.
• No service Charges:
• Jurisdiction-free services: any time any where
basis
• Choice of payment mode: can pay using
cas/cheque/DDs/credit cards.
• No more standing in queues
• Quality service: waiting & transaction times for
delivery of services are defined, within which
services will be delivered.
e-governance 42
 Continues ……
• Citizen-friendly ambience:
• EQMS: this is in place at all the
centers to monitor the transactions
and the waiting time for each
transaction.
• Service through the Internet: citizen
can also avail the bill payment
services for a few of the depts.
Through the Bangalore One
website. e-governance 43
 E - Post
• e-post was developed using the PostgreSQL
database, under the Redhat Linux
operating system.
• It has been implemented in around 800
head post offices around he Country.
Operational training was given to every e-
post center to run the software.
• E-Post is a service under which printed or
even handwritten messages of customer
are scanned and transmitted as e-mail
through the internet. At the destination
offices, these messages are printed,
enveloped and delivered
e-governance
by postman, like44
other letter, to the given postal addresses.
- Governance Initiatives
In
Chhattisgarh

e-governance 45
 E - KOSH
• e-Kosh is an integrated product conceptualized,
designed. Developed and implemented by
NIC, Chhattisgarh state center(NIC-CGSC).
• It ensures the process automation at treasuries,
sub-treasuries, finance depts., Directorate of
treasuries, Divisional joint director offices and
drawing and disbursing officers.
• It covers all activities from the entry point to
the exit point, with respect to budget
communication to budget controlling officers
(BCOs) and allotment to DDOs, online bill
passing from treasuries, monitoring of
expenditure, payments, receipts, letter of
credit (LoC) system for works accounts and
pension administration.
e-governance 46
 Others ..
• e-Panchayat
– Chhattisgarh Government has started
Panchayat Computerization (
http://epanchayat.cg.nic.in/) in State
through use of Information &
Communication Technology.
•  Land Records Computerization in
Chhattisgarh
– The project is named 'BHUINYA' meaning
'The Land' in Chhattisgarhi language.
There are 16 districts and 98 tehsils in
the state. Under this project one server47
e-governance
 NISANI
• Nation identity cards scheme
• The NISANI card is a multi-purpose card which
would replace 20 types of popular cards like
citizenship, succession, ATM cum DEBIT,
electoral roll, blood group, PAN, Religion, cast,
date of birth, date of death, education, eye
donor, disability, driving license, gender, own
home, domicile, identity, death& birth
registration.
• Real e-governance challenge if implementable
will facilitate the election Commission,
Census directorate of India, registrar general,
health ministry, ministry of “home, education,
finance, food”, district collector, police dept.
eye & blood bank and the CITIZENS of India.
e-governance 48
•
 Remember !
Pre-requisite for “e-Governance”
Still remains as “Governance”
Information Technology
ensures that it has an ‘e’ before it.

Also remember !
Re-engineering of processes is a must
to build effective e-Governance systems

( Efficiency automatically follows Effectiveness )

e-governance 49
Thank U

e-governance 50