Professional Documents
Culture Documents
1 2
Gaining a Competitive
Advantage
1 3
Gaining a Competitive
Advantage
.
Introduction 4
Compensation
Benefits
Employee Services
Personnel records
Strategic planning
Strategic Partner
Change Agent
The Global
Challenge
The Technology
Challenge
Skill
demands for jobs are changing
Knowledge is becoming more valuable
Intellectual capital refers to the creativity, productivity, and service
provided by employees
Knowledge workers are employees who contribute to the company
not through manual labor but through a specialized body of
knowledge
Empowerment means giving employees responsibility and
authority to make decisions regarding all aspects of product
development or customer service
McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.
The Sustainability Challenge 12
Five
main areas of the legal environment have influenced
HRM over the past 25 years
Equal employment opportunity legislation
Employee safety and health
Employee pay and benefits
Employee privacy
Job security