DREAM GLOBAL SOLUTIONS PVT.

BUSINESS PLAN
 Mission
 Our mission is to utilize our expertise to provide
absolute best value services
 Our business will always be conducted with pride
and highest degree of ethics
 We will always use the appropriate means for
accomplishing each goal depending on the
customer needs
Vision
 To provide the best clients service and experience
in the BPO Industry and to retain the customer
loyalty and to become the leader of BPO Industry
Core values
 Innovation,Integrity,Excellence,Trust,Dyna
mic,Loyalty.
SWOT Analysis
Strength
◦ Eminent and dynamic team work
◦ Cost benefit
◦ Advanced technology
Weakness
 • High attrition reads
• Market problems
• Government Tax policies
• Opportunities
• IT is required for many people
• High market growth
• Threats
• Heavy competition
• Security concern
Process of incorporation
 This is the simplest form of registration
INC 29: it includes application for name,DIN
Number,registered address
INC 30 Application for registration of MOA
INC 31 Application for registration of AOA.
 Registration will be completed within 7 days
MOA
 Name clause
 The name of the company is"Dream Global
Solutions Private Limited"
 Registered clause
 The registered office is situated in the state of
Andhra Pradesh.
 Objects clause
 To be instant innovator
 To provide utmost best services
 To perform solely this business
 Liability clause
 The liability of the members is limited to the unpaid
amount if any.
 Capital clause
 The authorized share capital of the company is 5
crores of 5000000shares@Rs.10each.
 Subscription clause
 We the several persons,whose names and address are
subscribed in MOA are willing to subscribe the shares.
 AOA
 The rules contained in Table F in the first schedule
of the companies Act,2013.
 It includes all the rules and regulations pertain to
the company.
 Restricts right to transfer of shares.
 Limited members is 100
 Prohibits any invitation to the public to subscribe
for any securities of the company.
 Limited number of directors is TWO and maximum
is 15.
 INFORMATION
TECHNOLOGY
Information Technology and it's Infrastructure
TELECOMMUNICATION NETWORK ARCHITECTURE

Customer IPLC LDC leased by

through LDC Our company

LAN,Computer Telephony
Integration,Automatic
Call Distributer,IVR,Web Modems and
Integration routers

Call center Agent 1,2,3...

HARDWARE REQUIRED
 74 Desktops
 8 Laptops
 Networking Cables
 Security cameras
 Biometric device
 2 Servers
 5 router
 Generator
SOFTWARE REQUIRED
 ContactWorld
 Avaya Monitoring software
 Hyperion Business Intelligent technolgy
package
 Office 365
 Tally.ERP9
 Hyperic HQ Server Management
Software
HUMAN RESOURCE
DEPARTMENT
HIERARCHY
BOD
MANAGERS
TEAM LEADERS
QUALITY ANALYZERS & SUPERVISORS
AGENTS
RECRUITMENT PROCESS
 MAILING:
Our company mails to the top colleges for campus selection for
the graduates who are interested for the job as an agent in BPO.
 INTERVIEW AND SELECTION:
After receiving response from the colleges we will approach and
conduct interviews , based upon the talent and skill.
 INTENSIVE TRAINING:
Selected candidates will be given intensive training on both technical
and soft skills as per the requirement of client business.
On completion of training verification will be done on the
employees .If they perform well they will be recruited as
agents.
LEAVE POLICY
 ENTITLEMENT OF LEAVES
Casual leaves : Saturday and Sunday
Earned leaves :1.5 days per month
 CARRY FORWARD OF LEAVES
Earned leaves will be carry forward to
next financial year.
Earned leaves can be encashed on
basic salary and dearness allowance.
EMPLOYEES OF HR DEPARTMENT
 Hr Executive
 Hr Administrator
 Hr Assistant Administrator
 Hr Trainee
 Hr Welfare administrator
 Hr Safety Manager
 Hr Associate
 Hr Analyst
 Employment Manager
 Recruiter
Administration
Department
I will be dealing within this department
 Transport
a. We provide Two vehicles with 2 drivers and
2 cleaners and 1 supervisor.
b. we incurred Fuel cost , insurance and also
for maintenance and repairs.
 Canteen
a. In this we provide dinner in the night
to the employees
a. In the morning we provide breakfast to the
employees
b. We also provide Tea
c. Here we were employed 2 helpers with 1
supervisor.
 Housekeeping
a. In this we employed 3 cleaners with 1
supervisor
b. We provide chemicals for cleaning
c. And 2 persons for toilet cleaning.
 Security
a. Here 2 securities were employed with 1
supervisor
b. For security we have provided 10 CC
Cameras and one a biometric
instrument for attendance.
c. We provide motivation to our
workforce and make them realise the
goala of the organization.
OPERATIONS DEPARTMENT
 Our operations department, consists of
agents, supervisors, quality analysts, team
leaders, assistant managers, manager and
general manager
 Role
◦ Directing and coordinating the activities of
agents
◦ Staff management, preparing work schedules
and assigning specific duties
• Total agent :76
• Teams :8(10 in 4 teams and 9 in 4 teams)
• Shift timings(2 teams for each)
• 4 pm to 1 am
• 5 pm to 2 am
• 2 am to 11 am
• 3 am to 12 pm
• Monitering business to ensure that efficient and
effective services are provided to the customers
• Recommendations for new facilities
• We have operations expertise team who drive
operational performance and excellance through
process analysis optimisation
• We interact directly with the customers frequently
because customer satisfaction begins with
operations
• All agents in our department have profound
knowledge of all processes beyond their expertise.
They are also extremely flexible and can adapt
quickly. Helping colleagues from other departments
and finding solutions to all problems and requests
• Our operations employees contribute significantly to
customer satisfaction
• In order to keep the cost at the lowest we come up
with creative ideas and processes.
• Proactive planning and scheduling projects with
simultaneously arranging multiple projects with
effective time management and meeting deadlines
without compromising quality is another important
area in our business.
• The combination of excellence service and low cost
is driving force of our business
FINANCE DEPARTMENT
PROFIT AND LOSS ACCOUNT FOR THE YEAR ENDED DECEMBER 2017
Particulars Amount Particulars Amount
To salaries 1,07,55,000 By commission 3,90,00,000
To fuel 52,000
To repairs and maintenance 15,000

To canteen expenses 3,52,800

To house keeping expenses 9,000

To stationery 30,000
To server license 1,85,250
To tally software 68,800
(-)Prepaid (51,600)
To electricity charges 1,68,000
To insurance 23,000
To depreciation 10,05,892
To preliminary expenses 2,61,600
To tax provision 38,49,864
To net profit 1,32,75,394
3,90,00,000 3,90,00,000
 Balance sheet as on 31 st Dec 2017
Liabilities Amount Assets Amount
Share capital Fixed assets
Equity share capital 1,50,00,000 Building 1,12,12,500
Reseves and surplus Vehicles 17,94,000
Net profit 1,32,75,394 Other fixed assets 21,255
Other Provisions Furniture 9,75,000
Tax provision 38,49,864 Computers 19,49,900
Air conditioner 5,70,000
Laptops 2,12,800
Generator 13,65,000
Server &Network cables 14,51,775
Intangible fixed assets
Hyperion 19,75,350
Office 365 2,73,800
Investments 50,00,000
Cash&cash equalents 52,23.878
Prepaid expenses 51,600
3,21,25,258 3,21,25,258
THANK YOU

BY
DREAM ACHIEVERS