Professional Documents
Culture Documents
GENERAL PRINCIPLES
An INTERVIEW is a planned
and controlled conversation
which has a purpose for at
least one of the participants,
and during which both speak
and listen from time to time.
THE EFFECTIVE INTERVIEW
is to exchange information,
this includes:
Obtaining information
Passing information
Clarifying information
The four basic purposes of
interviews are:
Dissemination of information (teaching, journalism)
Seeking behavioural change (sales, counseling,
discipline, performance appraisal)
Problem-solving and decision-making (employment,
performance appraisal, counseling, grievance
procedures, parent-teacher discussions)
Research and discovery (academic research, polls
and opinions surveys, casework, market research)
TYPES OF INTERVIEW
INFORMATION
Employment
Performance appraisal
Counseling
Discipline
Termination
Induction
Consulting
Sales
Data gathering
Order-giving
PLANNING AN INTERVIEW
The opening
The success of the interview will
depend largely on the relationship
established during the first few minutes;
hence the opening should be handled with
care.
The body
The body will depend on the extent to
which you will want to structure the
interview.
QUESTIONING AND PROBING
Basic types of questions
Direct (close-ended) questions – interviewee has
very little or no freedom. One specific answer.
Used when specific replies are sought
Disadvantages – limit responses, does not encourage
talking.
Yes/no (bipolar questions – limits the answer to yes
or no.
Used when eliciting definite information quickly.
Disadvantages – limited in answers permitted; force
interviewee to opt for one or other extreme answer.
QUESTIONING AND PROBING
Basic types of questions
Leading questions – make it obvious what answer
should be; interviewee in charge
Used when purpose of interview is persuasive
Disadvantages – can put interviewee under severe
pressure; help interviewee to give the right answer
Loaded questions – use of emotive words that indicates
the response the interviewer wants.
Used when interviewer is trying to find out how able the
interviewee is to resist being led, how strongly they hold
their own opinions
QUESTIONING AND PROBING
Basic types of questions
Open-ended questions – allows interviewee maximum
freedom in responding
Used when interviewer wants to know about interviewee’s
attitudes, beliefs and motivation; how well interviewee can
collect thoughts, organize what they say, and express
themselves
Disadvantages – may lead to time being wasted,
futile discussion
Prompting questions – help interviewee to see clearly what
interviewer is getting at.
Used to help interviewee who has ‘gone blank’
Disadvantages – can be tempting to the hasty interviewer
QUESTIONING AND PROBING
Basic types of questions
Probing questions – indicate the need for a follow-up
question
Used to elicit more detail, encourage interviewee to keep
talking; steer interviewee on track; move him/her from
general to specific.
Disadvantages – may make interviewee feel they are
being interrogated
Hypothetical questions – deal with the’ if?’ and ‘ What
would you do?’ Aspect
Used to determine how interviewee might handle some
job-related situations.
Can help discover interviewee’s prejudices, stereotypes,
attitudes, values and beliefs.
QUESTIONING AND PROBING
Basic types of questions
The last two aspects are:
Sequencing the questions
• Open-ended questions to specific questions
(funnel sequencing)
• Close-ended to open-ended questions (inverted
funnel sequencing)
• Series of similar questions (tunnel sequencing)
CLOSING THE INTERVIEW – WHEN?
Time limit is up
Have the information you wanted
Managed to persuade the interviewee
The problem has been solved
When interview will be unproductive
More information is needed
Other people to be interviewed
Closing note
Summarize views expressed
Thank interviewee for participating
Agree on actions and follow-up.