To improve staff satisfaction

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INTRODUCTION AIM OBJECTIVES

Effective and timely discharge of patients is critical to our ability to To discharge 70% of patients before 1pm from HDU- B by • To Standardize the model of patient care
maximize patient flow through the acute hospitals.. This process February 2019 • To improve patient satisfaction
enables early discharges and access beds for patients waiting in • To improve the quality of care
Emergency Department to increase efficiency and enhancing value in • To improve value by reducing the Cost and
Health Care, thus patient satisfaction increases. Quality of service
SUSTAINABILITY PLAN • To improve staff satisfaction.

ACTIVITIES AND INTERVENTIONS

• Continue monitoring the process
• Conducting weekly meetings in order to know the barriers and
• Task group formulated overcome them.
• Conducted weekly meetings • Selecting champions every week in order to keep the physicians
• Identified current discharge process and staff motivated.
• Finalized on Ideal discharge process with inputs from multidisciplinary • Standard Process description” for nurses and doctors will help for METHODOLOGY
team members. effective discharge planning
• Survey conducted to identify the cause of delayed discharges • Discharge process team in the unit will monitor the compliance of
We used the model for improvement to design and test each stage of
• Prepared Discharge Checklist to identify the barriers for discharges 24 Hrs. planned discharges and the Discharge check list
service using Plan-DO-Study-Act(PDSA) cycle before moving to the
• Conduct weekly huddles on Discharge Process • Orientation to the newly joining doctors and nurses about the
next step of implementation.
• Standard description process for Nurses and Doctors discharge process.
• • Continue monitoring the patient and staff satisfaction
Patient satisfaction Survey on Discharge Patients MULTIDISCIPLINARY TEAM
• Orientation to the new coming Physicians and nurses.
• Survey conducted to identify the cause of delayed discharges. PDSA
• Discharge Checklist to identify the barriers for discharges.
• Conduct weekly huddles on Discharge Process.
• Doctors rounds starting on discharge patients first.

DISCHARGE
• Patient satisfaction PROCESS
Survey on Discharge Patients.
• Orientation to the new coming Physicians and nurses

RESULTS

100
% Patients Discharges Before 1PM
90 Median RESULTS
80

70 Goal

60 Project Leader : Gracy Chacko, HN

50
Team Leader : Anie Mathew-CN
Team members :
40
Liji Antony
30 Liane Lao
20 Minal Chavan
10
Sherly Sckaria
Simi Fernandes
0
30-6Octo

OCTO

14-20
27Octo

28-3 Nov

4-10Nov

17Nov

18-24

25Nov-

2-8 Dec

9-15 Dec

16-22
29Dec

Dec30 -

6-12Jan
Octo

Nov

Dec
7-13

1Dec

Jan 5
11-

23-
21-

Acknowledgment:
Mr. Ian Stewart Mcdonald
CONCLUSION Emad Ayoub Omari - DON
Dr. William Ross Andrews
%
100
In Patient Satisfaction Dr. Poonam Gupta

95 By implementing effective discharge planning during admission , Improve

Median
90
care coordination with multi-disciplinary team and better bed REFERENCES
management , it is possible to eliminate delayed discharges and bring
85 down the entire discharge process time efficiently. In conclusion ,
Standardization of discharge process enhances the opportunity to create www.Institute of health care improvement of Health care improvement of
80 important benefits for increasing bed capacity and hospital throughout Health care impe care improvement.
THE EXIT IS AS IMPORTANT AS THE ENTRY. https://www.caregiver.org/hospitaldischarge planning-guide 3.
75
www.lapazhospital.org/getpage
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21 - 27 oct

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6-13 Jan

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