Professional Documents
Culture Documents
Objectives:
• To understand the need for and the benefits of having clearly defined
responsibilities and accountabilities
• To be able to develop and use an effective RACI chart
Purpose:
• The purpose of the RACI process is to answer the following questions:
– What activities must be performed?
– What decisions must be made?
– Who must perform them?
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Accountable:
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Responsible:
People who perform an activity / decision
The “doers”
“R’s” can be shared
Can also be “Accountable” for the activity
Consulted:
People who must be consulted before an activity or decision is
performed
Informed:
People who must be informed after a decision or action
CC II RR AA
II RR AA
Activity: An action or
decision that is one of RR AA CC
several sequential steps in
the completion of a business AA II RR CC
process
AA CC RR II
Operations Organization
• Head of Operations
• Production Specialist
• Production Engineer
• Production Maintenance
Coordinator
• Shift Leader
• Utility Operator
• Shift Operator
• Shift Maintenance
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ol
ol
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Activities / Decisions
4
Activities / Decisions 1 R A, R C
Activities / Decisions 2 C R A,R
Activities / Decisions 3 R A R
Activities / Decisions 4 C I A R
Activities / Decisions 5 A, R
Activities / Decisions 6 I A R
“A’s” can be
pushed down to
the lowest
appropriate level
11 | © Copyright 2013 Hitachi Consulting
Step 4: Analyze and Validate the RACI Charts
• Review and validate the RACI chart with the “representative” people
covering the roles on the chart
• Review the RACI chart for consistency using vertical and horizontal
analysis
• Revalidate the RACI charts with the groups of people who cover the roles
on the chart to get buy-in
– Encourage teamwork
I
N
D
E
X
Activity
Accountable for safety, operability, quality, rates and
1
schedule adherence R R A R R
2 Accountable for ODR and in-line quality control execution R A R R
Accountable for production and maintenance planning
3
effectiveness A R R R
Promotes and ensures that HSE initiatives / activities are
4
achieved A R R R R R R
Complies to Reliability Team guidelines, practices and
5
procedures A R R R R R R
6 Shares maintenance KPI’s A,R R I
Manages and optimizes production lines, utilities and
7
finished product handling A R R I I
8 Manages and optimizes operation costs A,R R R I I
Supports new product introduction along with Customer
9
Integration Group A R R
• Idea generate and list linkages from support area box and wires
• Review linkage list and determine if link:
– Remains as is
– Is being redefined by another work-stream
– Requires OD&I Team to develop Linkage RACI
• Prioritize linkages for RACI by area
• Group workshop to develop first linkage RACI
• Task organize to accomplish Linkage RACI’s