Professional Documents
Culture Documents
Self-
Actualization
Esteem
Social
Safety
Physiological
• Physiological needs: A person’s needs for food, drink, shelter, sex, and
other physical requirements.
• Safety needs: A person’s needs for security and protection from physical
and emotional harm, as well as assurance that physical needs will continue
to be met.
• Social needs: A person’s needs for affection, belongingness, acceptance,
and friendship.
• Esteem needs: A person’s needs for internal esteem factors such as self-
respect, autonomy, and achievement and external esteem factors such as
status, recognition, and attention.
• Self-actualization needs: A person’s needs for growth, achieving one’s
potential, and self-fulfillment; the drive to become what one is capable of
becoming.
Maslow’s Hierarchy of Needs Theory
• Achievement • Supervision
• Recognition • Company Policy
• Work Itself • Relationship with
• Responsibility Supervisor
• Advancement • Working Conditions
• Growth • Salary
• Relationship with Peers
• Personal Life
• Relationship with
Subordinates
• Status
• Security
Extremely Satisfied Neutral Extremely Dissatisfied
Contrasting Views of Satisfaction–
Dissatisfaction
Traditional View
Satisfied Dissatisfied
Herzberg’s View
Motivators Hygiene Factors
Satisfaction No Satisfaction No Dissatisfaction Dissatisfaction
Aspects Of Employee Involvement
• Employee Participation
• EMPLOYEE MOTIVATION
• EMPLOYEE EMPOWEREMENT
• TEAMS AND TEAM WORK
• RECOGNITION AND REWARD
• PERFORMANCE APPRAISAL
Importance of Motivation
• Improves Employee Involvement.
• Promotes Job Satisfaction.
• Promotes Interpersonal Cooperation.
TQM appointments
• Many organizations have realized the importance of the
contribution a senior, qualified director of quality can
make to the prevention strategy.
• Smaller organizations may well feel that the cost of
employing a full-time quality manager is not justified,
other than in certain very high risk areas.
• In these cases a member of the management team
should be appointed to operate on a part-time basis,
performing the quality management function in addition
to his/her other duties.
BENEFITS OF TEAMWORK
• Improved solutions to quality
problems.
• improved communication.
• improved integration.
Total Quality Management – IUG – Spring 2010 34
TEAMS AND TEAMWORK
Characteristics of successful Teams
• Sponsor- person from qty council.
• Team charter- document/ person
indicating mission
• Team composition- shouldn’t exceed 10
members.
• Training- members are well trained.
• Ground rules- basic rules.
• Clear Objectives- Stated clearly.
• Accountability- periodic status report.
Training
Presentation Group processes
Implementation Data collection
Monitoring Problem analysis
Problem
Solution Identification
Problem results List alternatives
Consensus
Brainstorming
Problem Analysis
Cause and effect
Data collection and
analysis
Key benefits:
◦ Lower costs and shorter cycle times through effective
use of resources
◦ Improved, consistent and predictable results
◦ Focused and prioritized improvement opportunities