All employees, volunteers and board members of The Life
Enrichment Center have the duty and responsibility to
safeguard the rights of every person served.
It is therefore the policy of the organization to receive and
consider all complaints and grievances submitted by individuals regarding the delivery of services and, if deemed appropriate, to seek resolution. This policy applies to all staff, volunteers, and LEC Board Members. Every person served is given a list of their rights when they enroll at the Center. These rights are also included in the Center Handbook. A copy of the handbook is given to each individual.
Individuals review their rights on an annual basis during their
ISP meeting, and have the opportunity to engage in Rights classes at the Center. During these classes they practice scenarios exercising their rights. Persons served may file complaints or grievances or report violations of their rights. Complaints and grievances may be submitted in writing and/or verbally.
The Life Enrichment Center has the duty and responsibility to
receive and consider complaints and grievances and, if deemed appropriate, to seek to resolve them. As an employee of The Life Enrichment Center, you must be familiar with the rights of the people that we serve and the process for submitting complaints and grievances. Any person served, his/her guardian, his/her representative, or any staff member may file a complaint if they feel that an individual’s rights have been violated. Step 1 File your complaint with the Rights Representative. Your Representative’s name is posted at your program service site. A form for complaints is available upon request, though you may also make your complaint by telephone, in person, in writing, by referral, fax, on-line intake form, or email. The Rights Representative will act on your complaint within seven (7) working days. Step 2 If your complaint is not resolved to your satisfaction, you can file a written request to the Chairman of the Board for a review. This request must be filed within fifteen (15) working days after you receive your response from the Rights Representative. The review will be completed within ten (10) working days from the date of your request and you will be informed of the outcome. Step 3 If you are not satisfied with the outcome given to you by the Chairman of the Board, you have ten (10) working days to file a written request for review with the Regional DBHDD Board. The Regional Director will inform you of the outcome no later than ten (10) working days from the date of your request. Step 4 If you are still not satisfied with the results you have received thus far, you can file a written request for a review with the Director of the Division of Mental Health, Developmental Disabilities, Addictive Diseases no later than ten (10) working days after you receive your response. The full procedure for filing Rights Complaints and Grievances is outlined in the Department of Behavioral Health and Developmental Disabilities Policy No. 19-101, Complaints and Grievances Regarding Community Services, last revised May, 2018.