Engineering Management

UE College of Engineering
What is ISO ?
ISO – International Organization for Standardization,
the world’s largest developer of voluntary International
Standards. It provide state of the art specifications for
products services and good practice. Helping to make
industry more efficient and effective.
“ developed thru global consensus, they helped to break
down barriers to international trade”
How ISO work ?
ISO is an independent, non government organization
(NGO) made up of members from the national
standard bodies of 164 countries.
ISO Central Secretariat in Geneva, Switzerland that
coordinates the system.
ISO History
 ISO story began in 1946 when delegates of 25
countries met at the Institute of Civil Engineers in
London and decided to create a new international
organization to facilitate the coordination and
unification of industrial standards.
February 1947 the new Organization, ISO officially
began their operations
ISO History
 19,000 publications of international standards
covering all aspects of technology and manufacturing.
At present they have members from 164 countries and
3,335 technical bodies to take care of standard
development.
More than 150 personnel work full time for ISO’s
Central Secretariat in Geneva
ISO Name
 International Organization for Standardization would
have a different acronyms in different language (IOS in
English)
Organisation Internationale de Normalisation (OIN in
French)
The founders give it short form ISO, ISO is derived
from Greek word ISOS, meaning equal. Whatever the
country, whatever the language, the short form is
always ISO.
What are the benefits of ISO
International Standards ?
Ensure the products and services are safe, reliable and
of good quality.
In Business, they are strategic tools that reduce costs
by minimizing waste and errors and increasing
productivity.
They help companies to access new markets, level the
playing field for developing countries and facilitate
free and fair global trade.
How does ISO develop standards?
“ Experts from all over the world develop the standards
that are required by their sector through consensus
process”

 This means they reflect a wealth of international

experience and knowledge
ISO 9000 – Quality Management
 The ISO 9000 family addresses various aspects of
quality management and contains some ISO’s best
known standards
The standards provide guidance and tools for
companies and organization who want to ensure that
their products and services consistently meet
customer’s requirement and that quality is consistently
improved
ISO Standards
 ISO 14000 – Environmental Management
 ISO 50001 – Energy Management
 ISO 22000 - Food Safety Management
 ISO 9001 – Quality Management
ISO 9001 : 2008
 Sets out criteria for QMS
 It can be used by any organization, large or small,
regardless of its field of activity
 Implemented by over a million companies and
organization in over 170 countries
Quality Management Principles
 Strong customer focus
 Motivation and involvement of top management
 Process approach
 Continual improvement
ISO 9001 : 2008 AUDITS
 Internal Audits
 Third party audit - by certifying body i.e. TUV
Germany, SGS France (Societe Generale de
Surveillance) , Lloyd Register (UK), KEMA (USA), BV
(Bureau Veritas)
Benefits of ISO 9001 : 2008
1. Meet Customer Requirements
2. Get More Revenue and Business from New
Customers
3. Improve Company and Product Quality
4. Increase Customer Satisfaction with your products
5. Describe, Understand and Communicate your
Company Processes
6. Develop a Professional Culture and Better Employees
Morale.
7. Improve the Consistency of your Operations.
8. Focus Management and Employees.
9. Improve Efficiency, Reduce Waste and Save Money.
10. Achieve International Quality Recognition.
END OF
PRESENTATION 
and lets go home now !!!!