Professional Documents
Culture Documents
Standardization of the
Review of the
product criteria and the
Design
method of manufacturing
QUALITY FUNCTION DEPLOYMENT (QFD)
Refers to:
a. Determining what will satisfy the customer.
b. Translating that customer desires into the target design
QFC is used early in the design process to help determine what will satisfy the customer
and where to deploy quality efforts. One of the tools of QFC is the house of quality, a
graphic technique for defining the relationship between customer desires and product or
service.
SEVEN BASIC STEPS
1. Identify customer wants.
2. Identify how the good/service will satisfy customer wants.
3.Relate customer wants to product hows.
4. Identify relationships between the firm’s how.
5. Develop important ratings.
6. Evaluate competing products.
7. Determine the desirable technical attributes, your performance, and the competitor’s
performance against these attributes.
ORGANIZING FOR PRODUCT DEVELOPMENT
(APPROACHES)
4. JAPANESE APPROACH they bypass the team issue by not subdividing into
organizations.
$ output
1. Information Phase - getting all the available facts concerning the item
being studied.
2. Creative Phase
3. Evaluation Phase – ideas are refined
4. Program Planning – with a certain approach selected, the next step is
to develop the more promising ideas.
5. Reporting Phase- when value engineers have fully developed their
recommendations, they are ready to report the results to management
, to design and manufacturing engineers, and to others directly
concerned