Communication Skills-I

KHAN ZAIB KHAN

MS ENGLISH (IIUI)
Objectives:
 To understand the importance and
basic concepts of communication
 To enhance the listening skills and to
become active listener
 To enhance the reading skills and to
become active reader
 To improve the writing skills in general
Course Outline
 Introduction to Communication
 Importance, Theories, Barriers,

Components
 The Seven C’s for Effective Communication
 Listening Skills
 Blocks, Thinking and Feeling

 Notes Taking

 Giving Feedback
Course Outline
 Reading Skills
 Active Reading Techniques
 General Reading and Careful Reading
 Introduction to Writing Skills
 Planning
 Drafting and Editing
 Emphasis and Connections
 Grammar and Vocabulary
 Technical and Business Vocabulary
 Constructing Formal Sentences
Books
 Murphy H. A., Hildebrandt H. W. and
Thomas J.P. EFFECTIVE BUSINESS
COMMUNICATIONS. McGraw-Hill, USA
(Latest Edition).
Reference Books:
 Norman S. WE‟RE IN BUSINESS. Longman
Group Ltd., UK (Latest Edition).
 Thomson A. J. and Martinet A. V. A
PRACTICAL ENGLISH GRAMMAR. Oxford
University Press, UK (Latest Edition).
How do you go about
Establishing understanding?
 You need Self-Confidence
 You must Understand People
 You must be Enthusiastic
 You must make Eye Contact
 You must be Interested in them
Why is Communication important?
 Inspires confidence
 Builds respect
 Helps make friends
 Reveals your ability to others
 Develops a distinct personality
Importance of Communication
 All human interactions are a form of
communication
 Communication skills play a vital role in your
success at your workplace
 These skills can be practiced and learned
 How communication works
 What is the best mode of communication
 What factors are influencing the ability for you to
send and receive message
Introduction To Communication

 Communication is a two-way process

of giving and receiving info through
one or more number of channels.
OR
 Communication is the art and
process of creating and sharing
ideas
Communication
 Communication is a process of sending
and receiving messages
Communication
 Communication is a process through
which managers coordinate, lead, &
influence their subordinates.

 Ability to communicate effectively –

considered by most managers critical
in determining managerial success.
Communication
 Essential to:-
 Establishing standards
 Monitoring performance

 Taking corrective actions

 Pervasive part of virtually all

managerial activities.
Effective Communication
 If some one achieve the desired level
of objective through communication ,
we can say that it is “effective
communication”.
e.g. If your communication get the
proper response from the receiver it
means that you effectively conveyed
the message.
Communication Process

Writing
9% Speaking
30%
Reading
16%

Listening
45%
Communication
 7% WORDS
 Words are only labels and the listeners put their
own interpretation on speakers words
 38% PARALINGUISTIC
 The way in which something is said - the accent,
tone and voice modulation is important to the
listener.
 55% BODY LANGUAGE
 What a speaker looks like while delivering a
message affects the listener’s understanding most.
Levels of Communication
 VERBAL
 Tone of word and sound
 Implication of words and phrases, semantics
 NON-VERBAL
 Gestures
 Postures
 Movements
 SYMBOLIC
 WRITTEN
 Oral Written
Presentation Academic Writing
Audience Awareness Revision and Editing
Critical Listening Critical Reading
Body Language Presentation of Data

Non-Verbal
Audience Awareness
Personal Presentation
Body Language
Non-Verbal Communication
 People send messages to each other
without talking.
 They communicate through
 Facial Expressions
 Head Positions
 Arm and Hand Movements
 Body Posture
 the way people use “space”
 Types of Non-Verbal Comm.
 Kinesics behavior:- Body motion such as
gestures, facial expressions, eye behavior,
touching, Body movement.
 Physical characteristics:- Body shape,
posture, height, weight, hair, & skin color.
 Paralanguage:- Voice quality, volume, speech
rate, pitch, & laughing.
 Environment:- Building design, furniture &
interior decoration, light, noise, & cleanliness.
 Time:- Being late or early, keeping others
waiting, & other relationships between time &
status.
Interpersonal Communication
From Advantages Disadvantages
Oral Promotes feedback & May suffer form
interchange. inaccuracies.
It easy to use Leaves no permanent
record.
Seldom time for
thoughtful response.

Written Tends to be more Inhibits feedback &

accurate. interchange.
Provides record of Is more difficult & time
communication. consuming.
Any Question?