Emotional Intelligence

Kerry Goyette
Owner, Aperio Consulting Group

These materials, and the process, methods and practices they embody, are the proprietary and
confidential trade secret of Aperio, licensed for the confidential use of its clients. Disclosure is strictly
forbidden absent written consent.
 EMOTIONAL
INTELLIGENCE
 Emotions Are Data…

• For understanding
ourselves and others.
• For making
decisions.
• For initiating action.
• For protecting us.
“Denial of our emotions isn’t the only
danger we face when we rely too
heavily on our left brain. We can also
become too literal, leaving us without a
sense of perspective, where we miss
the meaning that comes from putting
things in context (a specialty of the
right brain).”
-Daniel Siegel
EQ vs. IQ Defined

Emotional Intelligence (EQ): Emotional intelligence

is your ability to recognize and understand emotions
in yourself and others, and your ability to use this
awareness to manage your behavior and
relationships. (Goleman & Boyatzis)
Cognitive Intelligence (IQ): Your ability to learn and
understand new situations, reason through a given
problem, and apply knowledge to a current situation.
Why is EQ so Important?

IQ + Skills + EQ
Required for complex jobs, especially leadership positions
Emotional Intelligence

“In the fields I have studied,

emotional intelligence is much more
powerful than IQ in determining who
emerges as a leader. IQ is a
threshold competence. You need it,
but it doesn’t make you a star.
Emotional intelligence can.”
- Warren Bennis, author of On Becoming a Leader
 Goleman’s EQ Model
What I See What I Do

Personal Self-Awareness Self-Management

Competence

Social Social Relationship

Competence Awareness Management
Key Questions To Ask Yourself:

Self-Awareness Self-Management
Can I accurately identify Can I manage my
my own emotions and emotions and behavior to
tendencies as they a positive outcome?
happen?

Social Awareness Relationship Management

Can I accurately identify Can I manage the interactions I
others’ emotions and have with others constructively
tendencies as I interact and to a positive outcome?
with them?
Leadership Competencies

Self-Awareness Self-Management
Emotional Self-Awareness Self-Control
Accurate Self-Assessment Achievement
Self-Confidence Transparency Initiative
Adaptability Optimism

Social Awareness Relationship Management

Empathy Inspiration Change Catalyst
Organizational Awareness Influence Conflict
Management
Service
Developing Others
Teamwork & Collaboration
 Managing Your Emotional Culture:
Creating a culture that stimulates innovation,
all-out performance and lasting relationships
“Research shows that, for better or
worse, emotions influence employees’
commitment, creativity, decision making,
work quality, and likelihood of sticking
around – and you can see the effects on
the bottom line.”

Harvard Business Review Jan-Feb 2016

Understanding Engagement:
The Bell Curve
UNDERSTANDING
THE BRAIN
15
16
[EMOTION]
What Drives Our Behavior?
SURVIVAL

Safe
Haven
SAFETY CONNECTION

Clarity Relational
Predictable Positive
Consistent Validating
Participatory Feedback

“What’s Next?” “How Am I Doing?”

 Manage Your Emotional Culture to
Increase Agility
Team Performance
High Medium Low
Positive Statement Ratio
supportive, encouraging, appreciative
5.6 to 1 1.8 to 1 .36 to 1
vs. critical, disapproval, contradictory

Curious/Commanding Ratio
questioning, probing, curious vs. commanding, declaring 1.1 to 1 .67 to 1 .05 to 1

Others/Self Ratio
external vs. internal focus .94 to 1 .62 to 1 .03 to 1

Connectivity Average
32 22 18
mutual influence, assistance, interaction

(Losada & Heaphy, 2004)

PROBLEM SOLVING
Challenges to Problem Solving

1. Unconscious Biases
2. Emotional Triggers

“What the human being is best at doing is interpreting

all new information so that their prior conclusions
remain intact.”
-Warren Buffett
Problem Solving: Combining EQ & IQ

Edward de Bono’s Six Thinking Hats, The de Bono Group,

Reading Emotional Cues:
Micro Expressions
Micro
expression: A
brief, involuntary
facial expression
shown on the face
of humans when
trying to conceal
an emotion.
 The Face: A Window to Reading
Emotions
Learning to read micro
expressions will help you…
• Improve your Emotional
Intelligence
• Develop empathy
• Understand others
• Improve relationships
• Recognize and better manage
your own emotions
5 Steps to Increase
Emotional Intelligence
1. What do I want to become?
2. Who am I now?
3. How can I build on my strengths while
reducing my gaps?
4. Practice New Behaviors
5. Support and Feedback
“Great leadership
works through
Emotions.”

Daniel Goleman, Harvard University

Questions Contact
? kerry.goyette@thinkaperio.com