Exelerator

Advisory engagement lifecycle

Exelerator includes three important integrated elements, each leveraging firm or specific guidance,
tools and enablers:
► Engagement management
►Service delivery approach
►Service delivery toolkits

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Exelerator
Engagement management
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Qualify
Confirm alignment to EY Advisory strategy
►Consult with local and global Advisory leadershi
p kick off
Perform client acceptance
►Conduct and document client acceptance proce
dures
Perform engagement acceptance
►Conduct and document engagement acceptanc
e procedures
Initiate Quality Assurance (QA) program
►Determine if QA Executive is required
►Define Service Quality for the pursuit/engageme
nt (with the client as appropriate)
►Complete initial QA review
Perform planning
►Confirm client issues; engagement objectives/ s
cope and expectations
►Understand stakeholder requirements
►Define service delivery approach and work prod
ucts
►Define change management strategy, if applicab
le
►Define anticipated benefits including preliminary
business case, if applicable
►Identify team (EY / client) including use of sub-c
ontractors, if applicable
►Establish engagement risk management proces
s Finalize work products / reports
►Define communications protocols
►Develop timeline
►Define engagement economics
►Create engagement letter and document plannin
g sis, billing adjustments and close engageme
Prepare proposal
►Prepare proposal aligned with Area and sub Are
a/ country practice procedures, as applicable
Obtain signed engagement letter
►Finalize the draft engagement agreement
2 2010 | © EYGM Limited 2010. All rights reserved. | Confidential and proprietary. For internal distribution only.
Plan Deliver
(IDDDS service delivery – see next slide)
Update planning and prepare for engagement Kick off engagement delivery
►Launch engagement with EY team and client via e
►Update planning vent / meeting and / or communication
►Set up engagement economics Execute engagement plan and create work
►Complete client engagement charter products / reports
►Orient the EY team ►Refer to Advisory Service Delivery Approach or ap
plicable service delivery toolkit(s)
Monitor engagement progress
Conduct one or more QA reviews
►Complete QA assessment ►Assess and report progress
►Update QA plan Monitor financials
►Monitor actual time and expense to budget and pe
rform out-of-scope analysis
►Conduct interim billing
Conduct one or more QA reviews
►Complete QA assessment
►Update QA plan
►Meet with client to assess delivery of Service Quali
ty
Execute change management strategy
►Actively manage change management plans (if ap
plicable)
Track benefits
►Refine and enhance benefits
►Actively monitor realization of benefits
►Review, approve and issue work products
Close
Close out engagement
►Finalize required engagement documentatio
n, including PGEP and other documentation
required by policy , Service Delivery Appro
ach or service delivery toolkit
►Assess overall engagement performance in
cluding a joint EY/client team debrief sessio
ns to share lessons learned
►Conduct formal closing meeting with client a
nd stakeholders, as applicable
Perform final QA review
►Complete QA assessment
►Meet with client to assess attainment of Ser
vice Quality
Assess team members’ performance
►Refer to Global Performance Management
and Development or Global Partner Perfor
mance Management processes and Area a
nd / or sub Area /country procedures
Confirm knowledge submissions
►Refer to Global Knowledge Submission Pro
cess and Area and/or sub Area/country pro
cedures
Retain and archive engagement
documentation
►Conduct procedures for timely archiving of
engagement documentation
Complete financial closeout
►Perform final engagement economics analy
nt code
Minimum AGPM documentation and
review requirements

All engagements must have the following minimum Recap of EIC/PIR Review Requirements by Work Product
documentation (summary only, refer to AGPM 6.2.1.1) (AGPM 7.4.1)
Description of work product Executive-in- Advisory Pre-issuance
► Client and engagement acceptance documentation in GTAC
Charge review RAS review (PIR),
► Copy of signed engagement agreement (including internal approvals Form if applicable
for modifications) (AGPM 8.6) (AGPM 8.4.3.1)
(AGPM 8.4.1 & 2)
► Other documents that define the scope of the engagement
Is printed on Ernst & Young letterhead or signed in √ √ √
► Engagement plan the name of Ernst & Young or an engagement
► Documentation of work performed executive

► Results of work performed Includes agreed-upon procedures or assurance √ GAEM specifies √

► Documentation of critical oral advice when applicable (see AGPM 1.5.1 for definition) the RAS form to
be used
► Consultation memoranda, if applicable
► Copies of client and third-party documentation when these form a
basis for the results of our work Contains Ernst & Young’s advice and/or √ √
recommendations that the client could reasonably
► Evidence of appropriate reviews be expected to use as a basis for making
► Completed Program for General Engagement Procedures (PGEP) significant decisions or taking significant or
strategic action (including communications by
► Quality Assurance Plan, Quality Assurance Assessment and Quality email)
Assurance executive checklist (if applicable)
Is issued by the client and refers to √ √
► Copies of progress/status reports provided to client, if applicable Ernst & Young, when we are aware of the
issuance of such work product

For engagements where we will issue a written work product, Is of a type that the relevant service delivery √ √ √
toolkit(s) in Exelerator specifies the indicated
the following is also required: requirement

Any other written work product that the Executive- √ √ √

► Copies of draft work products provided to the client (subject to in-Charge identified during planning (or
Area/sub-Area/country policies on retention of drafts) subsequently during the engagement) would be
subject to the indicated requirement
► Final copy of the work product(s),
► Signed Third-Party Access Letters, Transmittal Letters or Summary
All other written work products (A)
(A) Review is performed by the EIC or another
Memorandum – if applicable engagement executive (that is, a manager or
above) designated by the EIC in accordance with
► A signed Review and Approval Summary (RAS) form, if applicable Section 8.4.2.2 – Delegation). Consult as needed.
► Letters of representation, when required

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Useful resource links
[To use hyperlinks, view in Slide Show mode]

Link

Advisory Quality page http://chs.ey.net/servlet/CHSRenderingServlet?siteAreaID=S

A-EYWE-7E8NTV&chsReplicaID=8525743C00429388

Advisory CHS http://chs.ey.net/servlet/CHSRenderingServlet?&chsReplicaI

D=8525743C00429388
Advisory Global Practice Manual notes://us100/8525720d0070def2
(AGPM)
Our Areas http://globalgateway.ey.net/Page=2241

Advisory Services Knowledge http://ask.ey.net/Home.aspx

(ASK)
Assessment of Service Quality http://chs.ey.net/servlet/CHSRenderingServlet?siteAreaID=S
(ASQ) A-EMEA-7N5E49&chsReplicaID=852575210049BF89

Exelerator http://chs.ey.net/servlet/CHSRenderingServlet?siteAreaID=S
A-AMCH-7T3KJ5&chsReplicaID=8525743C00429388

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Useful resource links (cont’d)
[To use hyperlinks, view in Slide Show mode]

Link

Global code of conduct http://globalgateway.ey.net/EYG/GNLA.NSF/imagelibraryxm

l/A5B5BAE381662085C12573E8004E2D64/$FILE/EY%20
Global%20Code%20of%20Conduct%202008%20January%2
02008.pdf

Global accounts http://globalgateway.ey.net/accounts

GTAC https://gtac.ey.net/gacwelcome/whole.aspx

EYG Independence Policy http://gb100.ey.net/InnerSpace/wwlist.nsf/4.+Policy+Index?

OpenView&Count=1000
International Federation of http://web.ifac.org/publications/international-ethics-standards-
Accountants (IFAC) Code of board-for-accountants/code-of-ethics#code-of-ethics-for-
Ethics profess
Service Offering Reference Tool https://sort.ey.net/
(SORT)
Our values http://globalgateway.ey.net/page=2228

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