1

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?
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It is through
communication that the
individual members of the
organization will know
important concerns such
as:

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 “
THE COMMUNICATIONS PROCESS

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 “a two way
process which a
sender reaches a
receiver with a
message”

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 6

Is a person who makes the
attempt to send a message
which could be spoken, written,
in sign language, or nonverbal
to another person or group of
person.
Is a purpose or an idea to be
conveyed in a communication
event.
Is the medium through which
the message travels.
Classified into two:
1. Formal
2. Informal

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 6

the person receiving a message Refers to the process of Refers to the circumstances in
is the receiver. He must interpret communicating how one feels which messages are transmitted
and understand the message. about something another person and received.
has done or said.

Add-ons: THE NOISE refers to anything that disrupts communication, including

the attitude and emotions of the receiver.

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 “
BASIC METHODS OF INTERPERSONAL
COMMUNICATION

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 THREE
BASIC METHODS

!
 3
Is a major means of sending
messages. It includes one-on-
one meetings, speeches,
grapevine, telephone,
departmental or
interdepartmental meetings,
presentation and the like.
Communication which include
memos, note boards, and letters
to staff, emails, faxes, internal
newspaper, and instant
messaging.
Takes place through facial
expressions, body movements,
eye contact, and other physical
gesture.
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 FUNCTION OF
COMMUNICATION

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1. INFORMATION FUNCTION
-communication provides
information needed in decision making.
FACT

1. To gain goodwill
2. To inquire
3. To inform
4. To persuade
BARRIERS TO
COMMUNICATION
1

REFERS TO THE MANIPULATION OF INFORMATION SO THAHT IS

WILL BE SEEN MORE FAVORABLY BY THE RECEIVER

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 2 Selective Perception

INFORMATION OVERLOAD
- Refers to the condition in which information inflow exceeds 3
an individual’s processing capacity

EMOTIONS
4 - the receiver’s feelings affect his ability to
understand any message sent to him.
 5
LANGUAGE COMMUNICATION APPREHENSION
- words do not always mean the same -refers to the undue tension and
thing to different people. This poses a barrier to anxiety about oral communication, written
communication. communication or both. 6

ABSENCE OF FEEDBACK
7 - does not provide the sender the
opportunity to correct misimpressions about PHYSICAL SEPARATION
the message sent. - refers to interferences to
8 effective communication occurring in the
environment where the communication is
undertaken.
9
LACK OF CREDIBILITY OF THE SENDER
- if the sender has low credibility, the message,
even if it gets through, will likely be ignored.
 “
KINDS OF COMMUNICATION FLOW
• DOWNWARD
• UPWARD and
• HORIZONTAL

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CHAPTER 7
WORK TEAMS AND GROUPS

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 “
WHAT ARE GROUPS ?

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 Classification of groups

2
1. Formal groups – defined by the organization structure, with
designated work assignments and established tasks.

2. Informal group – this group type is neither formally structured nor

organizationally determined.
TYPES OF FORMAL
GROUPS
 FRIENDSHIP GROUP
-where
members are brought
together because they
share one or more
common characteristics
such as age, political
beliefs or ethnic
TYPES OF background.

INFORMAL
GROUPS
INTEREST GROUP
-formed
because of some special
topic interest. In general,
the group disbands
when the interest
declines or a goal has
been achieved.
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? WHY PEOPLE FORM GROUPS?

1. NEED SATISFACTION
2. PROXIMITY
3. ATTRACTION
4. GOALS
5. ECONOMICS
STAGES OF GROUP
DEVELOPMENT
FORMING STAGE

•
•

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 Storming stage

Stage when conflict within the group happens.

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NORMING STAGE
 PERFORMING STAGE

THE GROUP EMERGES AS A MATURE, ORGANIZED, AND WELL-FUNCTIONING

GROUP, AND IT IS READY TO FOCUS ON ACCOMPLISHING TASK.
ADJOURNING STAGE
1. KNOWLEDGE 2. PROCESS OBSERVER 3. PEOPLE SUPPORTER
CONTRIBUTOR

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 groups needs someone who
confronts and challenges bad
ideas. This will prevent
complacency and non-critical
thinking.
There is a need for someone to For group members to get
listen to whatever ideas or involved in disputes between
proposals presented by any each other, it is important to
member of the group. have someone assume the role.

7. GATEKEEPER 8. TAKE-CHARGE LEADER

role of the gatekeeper is to a team member should
provide the opportunity for assume the role of the take-charge
members to express his/her opinion. leader.
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 TECHNIQUES IN
GROUP DECISION
MAKING

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INTERACTING GROUPS
 BRAINSTORMING

Is a group problem solving technique which promotes creativity by encouraging

members to come up with any ideas, no matter how strange, without fear of
criticism.
NOMINAL GROUP TECHNIQUE
- is a group decision-making method in
which individual members meet face-to-face to pool
their judgements in a systematic but independent
fashion.
ELECTRONIC MEETING
 “
WHAT ARE WORK TEAMS?
“is a formal group comprised of people interacting
very closely together with a shared commitment
to accomplish agreed-upon objectives”.

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 Difference between
Work Groups and Teams

Work groups – is one that interacts primarily to share information & to make
decisions to help each member perform within his/her area of responsibility.

Groups – emphasized individual leadership, individual accountability and individual

work products.

Teams – emphasized shared leadership, mutual accountability and collective work

products.
TYPES OF TEAMS

- ARE GROUPS OF 5 TO 12
EMPLOYEES FROM THE SAME
DEPARTMENT WHO MEET FOR A FEW
HOURS EACH WEEK TO DISCUSS WAYS
OF IMPROVING QUALITY, EFFICIENCY,
AND WORK ENVIRONMENT.
2. SELF-MANAGED WORK TEAMS
TEAM MEMBERS ARE COLLECTIVELY
HELD ACCOUNTABLE FOR THE TEAM’S
OVER ALL PERFORMANCE RESULTS.
3. CROSS FUNCTIONAL TEAMS
- IS COMPOSED OF EMPLOYEES
FROM ABOUT THE SAME HIERARCHICAL
LEVELS, BUT FROM DIFFERENT WORK
AREAS, WHO COME TOGETHER TO
ACCOMPLISH TASK.
4. VIRTUAL TEAMS
- ARE THOSE THAT USE COMPUTER
TECHNOLOGY TO TIE TOGETHER
PHYSICALLY DISPERSED MEMBER IN ORDER
TO ACHIEVE A COMMON GOAL.
 “
DEVELOPING EFFECTIVE TEAMS

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TURNING INDIVIDUALS INTO
TEAM PLAYERS

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 “
POTENTIAL TEAM PROBLEMS

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1. CHANGING MEMBERSHIP
Newly formed teams need time to turn into mature groups.

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2. Social loafing
Refers to the tendency for individuals to expend less effort
when working collectively than when working individually.
 THE
END
Group IV