Tuckman's Stages Of Group Development

Introduction: The model describes inevitable and

necessary phases a team undergoes to grow, face
up to challenges, tackle problems, find solutions,
and deliver results.

Introspection: I identified myself as a person who

tries to resolves conflict and bring the entire
group on same page.

Future Point of Actions: I will try to take

initiatives while the group is in forming stage to
give a better structure on carrying out the
assigned task.
 Observation Vs Perception
• Observation is being able to see things for what
they are, without any hype, emotions, or biases.

• Perception is seeing a situation from one’s own

perspective, which is often skewed with different
emotions and biases.

• Perception is a belief, you think it is there but you

can’t find it.

Introspection: I had no clear differentiation

between the two terms and often confused
perception as observation.
Self Observation
Alters Perception Future Point of Actions: I will try not to have a
stereotype views about someone or something
and try that my actions are not influenced by my
perception.
What is
Communication?
“Transmission of a message
from a sender to a receiver in
an understandable manner”

• The communication process is a

guide toward realizing effective
communication.
• Only effective communication leads
to understanding.
SHARE YOUR SMILE
WITH THE WORLD
IT’S A SYMBOL OF
FRIENDSHIP AND PEACE…
 Importance of Non
Verbal Communication
• The most important thing in a communication
is to hear what isn’t being said says Peter F.
Drucker
• Verbal and non verbal plays an important role
in how people interact with each other
• EFFECTIVE COMMUNICATION is less about
talking and more about listening
• Its what you don’t say that matters!
• So learn to read and influence people through
non verbal communications too.
 APPLYING NON-VERBAL COMMUNICATION

 Non-verbal communication is not a

language with a fixed meaning.
 It is influenced and driven by the
context in which it occurs.
 It includes both the place and the
people concerned, as well as the
culture.
DIFFERENT TYPES OF NON-VERBAL COMMUNICATION

 Body Movements (Kinesics)

 Eye Contact
 Para-language
 Closeness or Personal Space
(Proxemics)
 Facial Expressions
 Physiological Changes
 Touch (Haptics)
 Suraj Das, PGDIM
Business
Conventional
Communication Roll- 1802218

classroom Bizzcomm classes

• Traditional style of Teaching • Informal way of Teaching

• Formal classes • Non- Verbal Communications
• Pre-approved curriculum • Curriculum set by students
• Strict teacher-student • Healthy teacher-student
relation relation
• Blackboards & PPTs • Inter classroom sessions
• Basically one way • Interactive classes
communication

Learnings
• Public speaking
• Confidence level
• Learning from discussions
• Leadership quality
• Convincing capability
• Express our feelings
Negotiation Techniques

1. Prepare, prepare, prepare

2. Leave behind your ego

3. Ramp up your listening

skills
BATNA- Better Alternative to
4. Anticipate Compromise Negotiated Agreement

5. Offer and expect

commitment

6. Close with confirmation

Suraj Pal Jangid

ZOPA- Zone of Permissible Agreement Roll No. 1802219
Observation Perception

Actual facts What we

think as an
individual

12 Angry Men

 Standing up for what you believe

 Observing carefully
 Staying calm
Thomas-Kilmann Conflict Mode Instrument (TKI)

The TKI is designed to measure a person's behavior in conflict

situations.
We can describe an individual's behavior along two dimensions:
a. assertiveness b. Cooperativeness

These two basic dimensions of behavior define five different modes:

1. Competing(Lion) is assertive and uncooperative
2. Accommodating(Chameleon) is unassertive and cooperative
3. Avoiding (Tortoise) is unassertive and uncooperative
4. Collaborating(Honey Bee) is both assertive and cooperative
5. Compromising is moderate in both assertiveness and
cooperativeness.