Professional Documents
Culture Documents
ON
HUMAN BEHAVIOR
BBA 352 ORGANIZATIONAL BEHAVIOR
DR. S. CHAN
Sources:
Charmaine@chuhai.edu.hk / http://home.chuhai.hk/~charmaine/
WHAT IS CONFLICT?
• Interpersonal
• Intrapersonal
• Inter-group conflict
INTERPERSONAL CONFLICT
• Organizational structure
• Limited resources
• Tasks interdependence
• Incompatible goals
• Personality differences
• Communication problems
WAYS TO MANAGE CONFLICT
Functional
Conflict
Dysfunctional
Conflict
FUNCTIONAL CONFLICT
POTENTIAL
STAGE OPPOSITION /
1 INCOMPATIBILITY
STAGE STAGE
BEHAVIOR 3 INTENTIONS
4
STAGE 1:POTENTIAL OPPOSITION
• Integrative Bargaining
• Motivational Factor:
There are a variable amount of resources to be
divided
The relationship between the parties is long term
DISTRIBUTIVE VS INTEGRATIVE