Professional Documents
Culture Documents
(CUSCM208)
Quality In Purchasing
Overview
Definitions
Garvin ‘s Eight dimensions of Quality
Performance Quality and Conformance
Quality
Cost of Quality
ESI and Quality
Conclusion
Definitions
The term ‘quality ’ has got different meanings. Some
people view quality as:
Conformance to specification – measures how well
the product/service meets the targets and tolerances
determined by its designers. Conformance to
specifications is directly measurable.