CONSTRUCTION

PROJECT
QUALITY
MANAGEMENT

LECTURE 8.0

Dr. J. BERLIN P. JUANZON CE,

MBA,MSCM
QUALITY MANAGEMENT

is a method for ensuring that

all the activities necessary to
design, develop and
implement a product or
service are effective and
efficient with respect to the
system and its performance
 FOUR MAIN COMPONENT OF
CONSTRUCTION PROJECT
QUALITY MANAGEMENT

1) QUALITY Involves identifying which quality

PLANNING standards are relevant to the project and
determining how to satisfy them.
 FOUR MAIN COMPONENT OF
CONSTRUCTION PROJECT
QUALITY MANAGEMENT
refers to planned and systematic
production processes that provide
2) QUALITY confidence in a product's suitability
ASSURANCE for its intended purpose. It is a set of
activities intended to ensure that
products (goods and/or services)
satisfy customer requirements in a
systematic, reliable fashion
 FOUR MAIN COMPONENT OF
CONSTRUCTION PROJECT
QUALITY MANAGEMENT
In engineering and manufacturing, quality
control and quality engineering are
involved in developing systems to ensure
products or services are designed and
3) QUALITY produced to meet or exceed customer
CONTROL requirements. These systems are often
developed in conjunction with other
business and engineering disciplines using
a cross-functional approach.
 FOUR MAIN COMPONENT OF
CONSTRUCTION PROJECT
QUALITY MANAGEMENT

4) QUALITY
IMPROVEMENT

These cover product improvement,

process improvement and people
based improvement.
Quality Concepts

A. Quality. The totality of features and

characteristics of a product or service
that bear on its ability to satisfy or
implied needs.
Quality Concepts

The stated implied needs would therefore have

to be met by the designer and builder. These
include:
 For Design
*Aesthetics (good design taste)
*Functionality (design does what it is intended
to; meet building code requirements)
*Safety (safe for occupiers; meet building code
requirements)
* Cost (within client’s budget)
Quality Concepts
 For Construction
• Workmanship (quality of constructed work)

• Integrity (according to drawings and

specifications)

• Completion time in the project according to

clients requirements
Quality Concepts

Quality Control (QC). The operational

techniques and activities that are used to fulfill
requirements for quality. These are control
techniques and activities to ensure a product or
a service meets specifications.
Quality Concepts

Quality Assurance (QA). All those

planned and systematic actions
necessary to provide adequate
confidence that a product or service
will satisfy given requirements for
quality.
Quality Concepts

Quality Management (QM). That aspect

of the overall management function that
determines and implements the quality
policy. Quality management requires top
management commitment and
involvement.
Quality Concepts

Quality System. The organizational

structure, responsibilities, procedures,
processes and resources for implementing
quality management. The objective of the
quality system is to enable individual
employees to know their contribution and
responsibility.
Quality Concepts

Total Quality Management (TQM). A

management approach of an organization
centered on quality, based on the
participation of all its members and aiming
at long term success through customer
satisfaction, and benefits to the members
of the organization and to society.
Quality Concepts
 Continuous Improvement Process (CIP). Is
concept which recognizes that the world is
constantly changing and any process that is
satisfactory today may well be unsatisfactory
tomorrow.
Quality Concepts
Areas of Waste in Projects
1.Waste in rejects of completed work
2.Waste in design flaws
3.Waste in work-in-process
4.Waste in motion for manpower
5.Waste in management
6.Waste in manpower
7.Waste in facilities
8.Waste in expenses.
The Concept of Customer

Meeting customer’s needs is implicit in the

definition of quality. In essence, the
customer is the immediate recipient of any
output produced.
 Major Cost Categories of Quality
a) Prevention Cost – cost to plan and execute a project so
that it will be error free. Some areas of prevention cost
include planning of the scope, budget, performance and
duration to meet customer requirements.
(i Training, ii. Process capabilities studies, iii. Surveys of
vendors/suppliers, iv. Surveys of
subcontractors)

b) Appraisal Cost- cost of evaluating the processes and

the output of the process to ensure the product is
error free. ( inspection and testing of products,
maintenance ad test equipment, cost to process and
report inspection data)
 Major Cost Categories of Quality

b) Internal Failure Cost – cost incurred to correct an

identified defect before the customer receives the
product. (scrap and rework, inventory costs)

c) External Failure Cost – relates to all errors not

detected and corrected before delivery to the
customer. (warranty cost, product liability)

d) Measurement and Test Equipment – capital cost of

equipment used to perform prevention and appraisal
activities.
Achieving Quality
on Projects

IMPROVING
PRODUCTIVITY
 Plan-Do-Check-Act
Cycle
PLAN
QUALITY PLAN

ACT DO

QUALITY IMPROVEMENT QUALITY ASSURANCE

CHECK
QUALITY CONTROL
 Construction Project Quality Management must address
both the management of the project and the product of
the project. Failure to meet quality requirements in either
dimension can have serious negative consequence for any
or all of the project stakeholders

Why Quality Assurance?

Why Quality Control?
Why Quality Assurance?

A good quality assurance system in

the construction will:
• Identify objectives and standards
• Be multifunctional and prevention
oriented
• Plan for collection and use data in
a cycle of continuous improvement
• Plan for the establishment of and
maintenance of performance
measure
 Why Quality Control?

It is a process of diagnosis and cure. As

the facility is erected and commissioned
it is checked against the specification to
ensure that it is of the required
standard, and any variance are
eliminated. The activities by which this
is done must be (a) planned, (b)
tested, ( c) recorded and, (d) analysed.
Planned: quality control consumes resources, and so
activities must be planned so that those resources are
allowed for in the projects estimated and are available to
conduct the tests at the right time
 Tested: it must be known that the method of checking the
specification will highlight variances

Recorded: the results must be recorded to provide a

historical record for planning future projects, and to be able
to analyse trends

Analysed: the results must be analysed to determine the

cause of any variance so it can be eliminated and the
analysis of trends can indicate potential problems before
they occur.
IS CONSTRUCTION
SCHEDULE
IMPORTANT TO
ATTAIN
PRODUCTIVITY IN
CONSTRUCTION?
IMPORTANCE OF QUALITY PROJECT PLANNING AND
SCHEDULING IN CONSTRUCTION

(we are concerned with the

timing
SCHEDULING aspects, that is, how much
duration to be allocated in
the activity

PROJECT Project Scheduling

MANAGEMENT
a. Time Estimates
CYCLE
b. Timing Calculations
c. Job Scheduling
The objectives of the Project Quality Management is defined as
an attempt to make the most efficient and effective use of the
resources:
* Money * Manpower

* Machine/Equipment * Methods

* Materials

Proper utilization of resources will result a higher productivity,

improve performance and customer satisfaction
References:

Ireland, Lewis, Quality Management for

Projects and Programs. Project Management
Institute; illustrated edition. 2007

Lam Siew Wah, Low Chin Min, and Tengt

Wye Ann, “ISO 9000 in Construction,”
McGrawHill Book Co., 1994

Rose, Kenneth, “Project Quality

Management,” Amazon.com, Inc. 2005