Professional Documents
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ISO 9000:2000
Quality Management System
Introduction
Quality Systems – Approach recognizes continuous Improvement in Quality
can be best achieved through planning and preventing problems form arising
at source with the introduction of Quality Control Tools and Techniques. This
helped to move emphasis from detection to prevention.
Quality Assurance – Approach recognizes the inherent inefficiency
of waiting for the mistakes to happen. Analysis of Nonconformance
and happen Cause in a systematic manner. Design Quality into the
process and practices so that things will not go wrong
• Customer focus
• Leadership
• Involvement of people
• Process approach
• System approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relationships
Generic Standards
30
Malcolm Baldrige National Quality
Award (1987)
Australian Quality Award (1988)
European Quality Award (1991)
The Ethiopian Quality Award (EQA)
Assessment Model (2007)
EQA 1. Leadership
Commitment to excellence and continuous improvement
Development and deployment of policies & strategies
Allocation of appropriate resources
Motivation and recognition of employee’s effort
Customer relationship management
Leader’s involvement in achieving organizational
objectives
Public responsibility
EQA 2. Policy and strategy
Management
Commitment Provision of Planning
General General
resources
requirements
Customer focus Customer
Human related Monitoring &
resources processes measurement
Quality policy
Documentation
Requirements Design &
Infrastruct development Control
Planning
ures
35% - Pressured by
10% - Improve quality
customers
Quality improvement
Enhance competitiveness of company
Cost reduction
Sales increase
More systematic record keeping
Improved internal communication and
performance
Continual improvement of operation
Here are two examples
Example 1
A metal parts fabricating company used ISO 9000:2000 to
develop a plan to implement their quality management system.
They prepared a quality manual and quality system procedures,
excluding the requirements covering product design and
development because their products are designed by their
customers.
Later, in order to bid on the supply of parts to a major
automotive company, they adapted their quality system to meet
the sector of specific requirements
Example 2
7. Create a manual
A manual needs to be compiled of all the
company’s processes and contain the best
practices
How to implement ISO 9000
8. Get audited
A company’s procedures are checked and
allows for refinement and correction of
errors
Competent auditing firm is required so all
problems can be worked out
How to implement ISO 9000
9. Get certified
Find an internationally well-known and
credible group to certify the company
Allowed to announce certification to
clients after this step
How to implement ISO 9000