DEMONSTRATE THE IMPORTANCE

OF INTERPERSONAL SKILLS IN THE

WORKPLACE
Group members
1. Wan Muhd Masyhum Bin Wan Harujan
2. Mohd Milzam Bin Nur Anuar
3. Zul izhar Bin Mohd Zulkifli
4. Mohamad Hafiz Bin Che Awang
5. Ahmad Bukhari Bin Abdul Rahman
“Although technology is increasingly
becoming the interface through which
business in most workplaces is conducted, you
still require the necessary verbal and
diplomatic skills to relate effectively with your
coworkers and employers.
For various reasons, interpersonal skills are
crucial. More often than not, people lose their
jobs because they are unable to work well
with others.”
 What Are Interpersonal Skills

Interpersonal skills are capabilities to effectively communicate, socialize,

connect, and cooperate with people in life, whether it be an individual or
a group.

Some people naturally have great interpersonal skills. Others have to learn
and practice interpersonal skills in order to master them.

One thing's for sure: taking the time and effort to become proficient in this
skill set can tremendously benefit your relationships in life and may improve
your professional success!
 What Are Interpersonal Skills
V
With interpersonal skills, people will be able to interact with others
effectively and blend well the others.

Without interpersonal skills, even people with great knowledge and

technical abilities are difficult to working with and not a good asset to the
organization

Therefore, interpersonal skills are one of the aspects which been focused
on in training
WHY INTERPERSONAL SKILLS IMPORTANT
BASICS – MANKIND BASICS – MANKIND
WANTS DO NOT WANT
• To be respected • To be ridiculed
• To be appreciated • Belittled
• To feel important • Neglected
• To play some roles • Segregated
• To be friends with • Cruelled
others
• Underestimated
• Win-win – enjoy their
rights • Mistreated
 INTERPERSONAL SKILLS
• Interpersonal skills are the tools people use to interact and communicate
with individuals in an organizational environment. There are seven main
areas of interpersonal communication. The seven areas are:
• Decision-making
• Verbal communication
• Non-verbal communication
• Listening skills
• Negotiation
• Problem-solving
• Assertiveness
 DECISION MAKING

•
• Able to analyze situations and develop a professional solution within an
organizational environment. Decision-making is a key element of
interpersonal skills.
•
 COMMUNICATION SKILLS
• Communication skills, which in turn covers:
• Verbal Communication – what we say and how we say it
• Non-Verbal Communication – what we communicate without words, for example through
body language, or tone of voice
Nonverbal Communication

Nonverbal communication is an often overlooked bridge between

yourself and others, including your colleagues, supervisor, partners,
and clients.
However, nonverbal cues can either make relationships stronger or
damage them depending on how they’re used and the context of
the situation.
Some forms of nonverbal communication include:
•Eye contact,
•Facial expressions,
•Body language,
•Gestures, and
•Physical contact (such as shaking hands, touching an arm,
pushing, etc.).
 LISTENING SKILLS
• how we interpret both the verbal and non-verbal messages sent by others.
• Although providing your ideas and thoughts may seem incredibly important, making
sure you listen to your peers and understand what they are saying is an important
interpersonal skill. When listening, take moments to interject and explain what you
are hearing from them, so they know you are listening, and you know you
understand.
• IMPORTANT!!!!
 Look at the eyes and give attention But do not do it too close or too long
 Show your interest and show that they are important
 Concentrate – do not let your mind wonder to other places. Do not look at
other places or do other things while listening to people talking to you
 Show that you are actually listening to them with full interest by saying
‘yeah’ ‘oh like that’, nodding your head and continue eye contact.
 Do not look at different direction
 LISTENING SKILLS
 Ensure that you really understand what you have just heard by
repeating what you have heard to him / her.
 Repeat important information and seek confirmation from her “Is this
what you are trying say……”
 Give encouragement for people to keep on talking or to tell you more
using phrases such as ‘that’s amazing idea, that’s interesting story,
please tell me more’
 Listen to ideas, not just words. Form imagination in your mind while
listening.
 Do not interrupt or try to finish his sentence while people are talking to
you. Wait until he or she finishes his or her sentences.
 Do not be too fast to conclude. Give your response when you are truly
sure he’s finished his points.
 Do not focus on what you are going to say, focus on what your friend
is going to say first.
 NEGOTIATION SKILLS
• Having the ability to discuss and reach an agreement in a professional manner.
 PROBLEM SOLVING
• The ability to find a solution to a problem after considerable thought.
 ASSERTIVENESS
• The ability for individuals to be assertive. This means that employees are self-
assured and confident in their actions.
 EXAMPLE OF IMPORTANCE
INTERPERSONAL SKILL IN WORKPLACE
THANK YOU