Communication

By:
Poonam Shrestha
 Definition of Communication
• Communication is a “process by which two or
more people exchange ideas, facts, feelings or
impressions in ways that each gains a common
understanding, meaning and use of message”.
According to Paul Leagens.
• Communication is defined as the “process of
passing the information and understanding
from one person to another. It is the process
of imparting ideas and making oneself
understood by others. According to Theo
Haiemann.
 Types of Communication
1) Verbal Communication:
• An example of verbal communication is
provided by the words, spoken or written like:
sister I am hungry.
2) Non verbal Communication
• It refers to messages that don’t involve written
or spoken words.
• This message is conveyed through the
behaviors or body language: Such as bodily
movements, postures, Gestures, facial
expression and silence.
 Importance of Communication
• Helps to develop trust and rapport
• Provides professional satisfaction, job
satisfaction, motivation towards works etc.
• Bring changes in knowledge, skill and
attitude.
• Establish and maintain relationship between
other health professional team.
• Promote co-operation and co-ordination thus
promote managerial efficiency.
 Process of Communication
Sender Receiver

Message Encoding Message Message

to be sent message Channel received decoding

Noise

Feedback
Process of Communication
 Elements of communication process
1) The sender (source)
2) Encoding
3) The message (content)
4) The channel (medium)
5) Decoding
6) The receiver (audience)
7) Feedback (effects)
8) Noise
 Principles Communication
1. Systematic analysis of the message
2. Selection and determination of appropriate
language and medium.
3. Timing, physical setting, and the organization
climate for communication need.
4. Consultation with others for planning of
communication.
5. The basic content and overtones of message
6. The messages should convey something of
value to the receiver in the light of his/her
needs, interests, whenever possible.
7. Feedback from receivers, follow-up of
communication through expression of the
receivers, reactions and their performance
review help in effective communication.
8. Communication while meeting the needs of
immediate situations should be consistent
with long-term goals and interest of the
organization.
 The 7 C’s in Communication
Credibility
Conciseness

Clarity Courtesy
Consistency
( politeness)

Correctness
Concreteness
 The 4S’s are as follows:
The 4S’s are as important as 7C’s. They also
increase the possibility of effective
communication.
• Sincerity
• Strength
• Simplicity
• Shortness
The main barriers of communications
1) Organizational barriers
2) Semantic barriers
3) Personal barriers
4) Psychological barriers
5) Physical barriers
6) Mechanical barriers
7) Cross culture barriers
8) Perceptional barriers
9) Interpersonal barriers
10)Gender barriers etc
Overcome barriers of communication
• Suitable language
• Active listening
• Feedback
• Actions and deeds
• Clarity
• Knowing the receiver
• Interpersonal relationships
• Reduction and elimination of noise levels
• Avoid information overload
• Proper media selection etc
 Role of nursing manager in effective
communication
• Consider an open door policy
• Be aware of defensive behavior
• Hold regular team meetings and briefings
• Display empathy and understanding
• Maintain positive communication

Read principles of communication to do perfect role of

nursing manager in effective communication.