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Ê Wipro (Western India Palm Refined Oils) started in 1945 as a vegetable oil trading
company

Ê In 1977 Wipro entered into the information technology sector

Ê In 1979 Wipro began developing its own computers and in 1980 moved to software
development
Ê Since 1992 Wipro began to grow its roots offshore in US and by 2000 its ADRs were
listed in NYSE

Ê Currently Wipro Ltd deals in ± information technology, consumer care, lighting,

engineering & healthcare businesses

Ê Provider of integrated business, technology and process solutions on a global delivery

platform

Ê First CMMi Level 5 certified software services company

Ê First company outside USA to receive the IEEE Software Process Award

Ê 55+ Centers of Excellence creates customized solutions irrespective of domain involved

  
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Wipro Technologies uses two distribution models
for its IT based services:-

Êr
  


 - Also known as ³follow
the sun model´ as it provides delivery of services
at a global platform

Êë  


 :- Distribution of services
from one fixed location to multiple customers
 


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:- This makes
product data standardized or a creation of a
common product catalog a pre requisite for all
Project Management of any distributor

Ê@ 
:- Seamless collaboration

between retailers and suppliers

Êa 
  :- Provides winning

solutions faced by Wipro¶s clients and help them
proactively respond to industry trends
  a
 
Ê O@
 :- ³Centers of Excellence´
delivering unmatched business value to customers
through a process of quality excellence, quality
frameworks and service delivery innovation
Ê 

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:-
Wipro believes in connecting and listening to
people
Ê a

a  :- Innovative and thought
provoking corporate culture with beyond work
Ê 2

 
:- Promotes respect for
entire human race
  a
 
Ê usiness Level Program:-
*Wipro Leaders Qualities Survey:- 360 degrees survey
process
*Leaderships lifecycle Programs:- Training and
development programs at various stages have been
designed by mapping the competencies to different roles
Entry Level Program (ELP)
New leaders Program(NLP)
Wipro Leaders Program(WLP)
usiness Leaders Program(LP)
Strategic Leaders Program(SLP)
   a
 
ÊEvolution of Six Sigma at Wipro:- Wipro started the initiative
of Six Sigma in 2000.
*Six sigma at Wipro means a measure of quality that
strives for near perfection. It is an umbrella initiative
covering all business units and divisions so that it could
transform itself in a world class organization by following
the following rules:-
Have products and services meet global benchmark
Ensure robust processes within the organization
Consistently meet and exceed customer expectations
Make quality a culture within
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2005-06 onwards:
Late 90s: ³ Applying ³Spirit of
Mid-1970s Thought´ Wipro´

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1. Respect the individual
2. e a business leader 1. Human Values: 1. Intensity to win
3. Accomplish all tasks in a
2. Integrity: 2. Act with
Superior manner
4. Maintain the highest ethical 3. Innovative Sensitivity
standards
Solutions 3. Unyielding
5. Serve customers well
6. Measure performance based 4. Value for Integrity
on long term profitability
money
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We are selectively looking at acquisitions...it

will be a string of smaller ones," Wipro
Chairman Azim Premji told reporters on
the sidelines of a conference here. Premji
said Wipro is focusing on the domestic
sector
  

Ayan Mukerji, Head of Europe Operations, Wipro

Technologies said, ͞Today, Wipro has grown to
become a leading IT Services company in the UK.
Both the centers at Reading and London will be a
key hub for recruiting, training of local staff and
also gives an opportunity to offer an onsite
development center premises to more
customers.͟
  

͞We will continue to invest in building and designing new low-cost

products for the Indian market. Going forward, we will launch
new price points to reach out to the large masses in smaller
towns and villages that were not getting
adequate health facilities so far,͟ said Wipro chairman Azim
Premji.
͞Healthcare is somewhat recession-proof when compared to other
verticals, and Wipro already had assets needed to establish a
bigger healthcare practice,͟-Rajiv shah who heads healthcare
unit
  

͞That͛s something our clients really like, the

in-between solution,͟ Suraj Prakash, vice
president of Wipro͛s Atlanta Development
Center told GlobalAtlanta. ͞The vision is to
set up a Bangalore in Atlanta,͟ said Joydip
Mukherji, Wipro͛s head of operations in
Atlanta.
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and will help complete our
portfolio of products,͟ said
VineetAgrawal,,
VineetAgrawal president,
Wipro Consumer Care and
Lighting
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Wipro pursue quality with a missionary zeal and have put robust
processes to ensure that it delivers quality with six sigma
consistency .

Salient features of Quality Program at Wipro:-

Most mature six sigma program in the industry with a rate of
91% of their project completed in schedule

Worlds first company to be awarded PCMM Level 5 and CMMI

Level 5

Defect prevention

Cycle time reduction due to lower rework rate

Cost of failure avoidance and high project visibility

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As Wipro focuses largely on ³pull´ marketing initiatives, targeting prospective clients

while they are searching for relevant IT information.
Mostly this mean web based marketing with four key components:-

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Ê Innovation as a key business driver

Ê Inorganic growth strategy for getting deeper domain expertise ,
adding new service lines and fuelling rapid growth
Ê Quality management system for high quality standards
Ê Low cost service by efficiently managing the resources
Ê Excellent corporate work culture by designing various programs for
building strong corporate environment