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Performance Appraisal
3
Learning Objectives
When you have completed this module you
will be able to define the key concepts
associated with Performance Appraisal and
you will be able to:
Learning Objectives
• Understand a range of techniques that can be
applied in performance appraisal
Introduction
6
Appraisal Overview
Business Plan
Plan Work & Job Description
Identify Skills Performance Goals
Production
Sales
Observe &
Document Performance
Service
Profits
Productivity
Reward Review
PAST
Performance Appraisal
Discussion Performance Review PRESENT
– People C
• Manager P I
o
r n m
• Employee
e v m
• Peers
p o u
– Information a l n
• Facts r v I
• Opinions a e c
t m a
– Emotion t
i e
• Positive I
o n
• Negative o
n t n
11
Appraisal Procedure
• Agree objectives
• Monitor performance
• Prepare location
12
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13
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