Professional Documents
Culture Documents
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PREPARED BY:
ANKIT SHAH
ROLL NO: 02
MBA 3RD SEM
JKPIM
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According to Michael Jucius, ³ A grievance can be any discontent or
dissatisfaction, whether expressed or not, whether valid or not, and
arising out of anything connected with the company that an
employee thinks, believes, or even feels as unfair, unjust, or
inequitable.´
A grievance means any discontentment or dissatisfaction in an
employee arising out of anything related to the enterprise where
he is working. It may not be expressed and even may not be valid.
It arises when an employee feels that something has happened or is
going to happen which is unfair, unjust or inequitable. Thus, a
grievance represents a situation in which an employee feels that
something unfavorable to him has happened or is going to happen.
In an industrial enterprise, an employee may have grievance
because of long hours of work, non-fulfillment of terms of service by
the management, unfair treatment in promotion, poor working
facilities, etc.
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|rievances are symptoms of conflicts in the enterprise. Just like
smoke could mean fire, similarly grievances could lead to serious
problem if it is not addressed immediately! So they should be
handled very promptly and efficiently.
While dealing with grievances of subordinates, it is necessary to
keep in mind the following points:
å åå Alienation
å åå De-motivation
å åå Slackness
å åå Low Productivity
å åå Absenteeism
å åå In discipline
å åå Labour unrest
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A grievance should be dealt with in the first instance at the lowest level: that is, an
employee should raise his grievance with his immediate superior. It may be simple to
settle it on the spot and that will be the end of it. Even if it cannot be settled at that
level, the man¶s superior will know what is happening. This is necessary not only to
maintain his authority, but also to prevent him from being aggrieved, as he will
certainly be, if he is by-passed and hears of the complaint from his own superior.
It must be made clear to the employee what line of appeal is available. If he cannot get
satisfaction from his immediate superior, he should know the next higher authority to
which he can go.
Since delay causes frustration and tempers may rise and rumors spread around the
work, it is essential that grievances should be dealt with speedily. As it is said that a
stitch in time saves nine, similarly the problems of the employees should be taken care
of by the management least it should become a major for the management.
The grievance procedure should be set up with the participation of the employees and
it should be applicable to all in the organisation. The policies and rules regarding
grievances should be laid down after taking inputs from the employees and it should
be uniformly applicable to all in the organisation. It should be agreed that there would
be no recourse to the official machinery of conciliation unless the procedure has been
carried out and there is still dissatisfaction, and moreover, there must be no direct
action on either side, which might prejudice the case or raise tempers while the
grievance is being investigated.
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The complaint should be given a patient hearing by his superior. He should be allowed to
express himself completely. The management should be empathetic.
The superior should try to get at the root of the problem. It should be remembered that
symptoms are not the problems. It should also be noted that if there are symptoms, there
would be a problem as well.
The management must show it anxiety to remove the grievances of the workers. The
workers should feel that the management is genuinely interested in solving its problems.
If the grievances are real and their causes located, attempts should be made to remove the
causes.
If the grievances are imaginary or unfounded, attempts should be made to convince the
workers.
Every grievance must be handled within the reasonable time limit. I am sure you will agree
with this. Imagine you have a genuine problem and you share it with the authorities. You
will also expect immediate action taken to take care of your problem.
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All grievances should be put into writing. Some proofs required
as well«.
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