Professional Documents
Culture Documents
with
Disabilities
educational programs
Communication
Health Professions Curricula
“help”
American Sign Language
Braille
Large print
Technology with voice output
Accessible Internet
BrailleNote mPower™
A personal computer that functions like a
sighted person’s laptop—the Braille
keyboard allows the user to input
material and access it later via Braille or
voice synthesizer.
Typeface
Avoid italic or handwriting fonts and instead use a common sans-serif
typeface like Arial; when writing use a thick black felt pen.
Paper
Use good-quality paper that doesn’t show print through on the other
side and is not glossy.
How Can I Assist My Patient in My
Office?
Make Things Bigger
Write using large letters
and magnify.
Be Bold
Use a thick black felt pen to
contrast against white paper.
Brighten up
Improve general lighting levels
or provide direct lighting.
Reading Large Print
People who read large
print may read with:
– prescription lenses
– special magnifiers
– closed circuit television
(CCTV) technology
A CCTV consists of a
camera, under which the
user places the text; the
camera enlarges and
projects the text image
onto a television-like
screen
Audio Output Devices
Moore, Randall F., MD, JD, Assistant Professor of Psychiatry, Department of Psychiatry, Texas A & M University Health Science Center College of Medicine. A Guide to the Assessment and Care of the Patient Whose Medical Decision-Making
Capacity is in Question. Medscape General Medicine, November 10, 1999. Online:http://www.medscape.com/viewarticle/408024_1.
Factors That Affect Communication with
Women Who Have Cognitive Disabilities
Ability Hub
http://www.abilityhub.com/cognitive/index.htm
Augmentative communication
Refers to “methods of
communication that
enhance, augment or
replace conventional forms
of expression.”
Used to communicate in a
situation when a person
cannot point to an alphabet
board, or use an existing
communication system, for
example, when positioned in
bed on the side, or during an
MRI
Requires no equipment unless
an AEIUO board is available
Procedure for Partner-Assisted
Scanning
Communication partner asks if The partner may want to write
the first letter of the word is in the down the indicated letters on
“a, e, i, o, or u” row, stating one paper if the message is long, to
letter at a time and waiting for a help remember the letters, and
response.
perhaps even
Person indicates “yes” with a to remind the
motor movement when she hears communicator
the correct letter, for example, what has been
looking up or down, or making a
gesture. said so far.
Communication partner then
names the letters in that row one
at a time, for instance, if the
communicator indicates the first
letter is in the “i” row, the partner
then repeats i, then says j, k, l, m,
n, until a “yes” is indicated.
Eye Gaze System
Be patient.
Treat the communicator with
respect at all times.
Don’t assume the person
with an expressive
communication disorder has
a cognitive impairment.
Communicate on “eye” level
as much as possible.
And More Communication Etiquette
Utilize the person’s facial expressions and body
language to augment communication.
Don’t limit conversation to yes/no questions—
ask choice questions also.
If you are having significant difficulty
understanding the person, ask permission to ask
questions of the family member/caregiver/
significant other accompanying her when
appropriate.
And most important:
Don’t pretend to understand someone
when you don’t!
Communication Etiquette with
Use of a Device
Remember that people who have
a speech impairment may use a
variety of ways to communicate.
A patient may choose to use
American Sign Language, to write,
to speak, to use a communication
device, or to use a combination of
methods. Find out the woman’s
preferred method and use it.
Non Effective Communication With
Person Using Device with Speech Output
Video
Two people interacting
using a word board
Resources for Further Exploration
into Augmentative Communication
American Speech-Language-Hearing Association (ASHA)
http://www.asha.org/public/speech/disorders/Augmentative-and-Alternative.htm
There is no single
answer.
A Variety of Ways
An individual’s choice of
communication often
depends on the severity
of the hearing loss and
whether spoken
language was acquired
before or after the loss.
American Sign Language
Speech reading
Written notes
Computer-assisted real-
time transcription
Not all people who
are deaf or hard of
hearing use sign
language to
communicate.
Speech Reading
Some People Speech Read (Lip Read) and Can
Understand Spoken Words Fairly Well with the
Speaker’s Help
“sick”
~ American Sign Language
I Don’t Need an Interpreter. . .
Written Notes
Many deaf people are not
fluent in written English.
Writing detailed information
is time-intensive.
Written notes tend to
condense ideas, leaving out
important information.
. . . or Do I?
Speech Reading
Most people overestimate the
accuracy of speech reading.
40–60% of English sounds look
alike when spoken.
Speech reading requires
significant guesswork.
What Is the Role
of a Sign Language
Interpreter?
Interpreters bridge the communication gap
between healthcare providers and patients
who are deaf.
“assist”
~ American Sign Language
A sign language interpreter is a trained professional
who facilitates communication so
that hearing and deaf individuals may fully interact.
The Interpreter….
Maintains the integrity of the
message
Conveys the content and spirit
of the speaker
Neither adds or deletes any
information
Sign Language Interpreters
Facilitate optimal
communication
Contribute to optimal
outcomes
Reduce interpretation errors
“sexual relations”
~ American Sign Language
Dangers of Ad Hoc Interpreters
Flores G, Laws M, Mayo S, et al. Errors in medical interpretation and their potential clinical consequences in pediatric encounters. Pediatrics
2003; 111:6-14.
Ad Hoc Interpreters . . .
Flores G. The impact of medical interpreter services on the quality of health care: a systematic review. Med Care Res Rev 2005; 62: 255-299.
Risks of Children Interpreting for
Their Deaf Parents
Flores 2005.
Patient Safety
Misdiagnosis
Medication errors
Patient discomfort
Patient embarrassment
Iezzoni L, O’Day B, Killeen M, et al. Communicating about health care: observations from persons who are deaf or hard of hearing. 2004; Ann Intern Med
140: 356-362.
In Which Situations Are Interpreters
Needed?
“sign language”
~ American Sign Language
Any Time the Information to Be Exchanged
Requires Effective Communication, Such as...
For example,
exchanging written
notes or speech
reading may be
effective for a brief
follow-up visit.
Types of Interpreters
“interpret”
~ American Sign Language
Sign Language Interpreting
Interpreter
communicating
with an individual
who is deaf-blind
Interpreting for
persons who are both
deaf and blind requires
specialized skills.
Several interpretation
methods can be used
depending on the
client’s preference.
Not all interpreters
possess these skills.
How Can I
Work Effectively
with an Interpreter?
“connect”
~ American Sign Language
Speak Directly to
the Person Who Is Deaf