HRM

CASE STUDY 1
KEY FACTS

 400 beds hospital

 New job title “ Nurse Aid”
 No vocational Training institutes in the State
 30 positions to be filled in one year
 Training in 2 batches of 15 each
 Staff of 1 Secretary and 2 Trainer are available
ASSUMPTIONS
 We are considering State as Maharashtra.
 Sufficient budget available to deploy internal as well as
external trainers
 Currently the “Nurse Aid” responsibilities are handled by
nurses and the same are outsourced to some extent
 Along with training programme for “Nurse Aids” we are
designing training plan for existing nurses to supervise
the trainees
TIMELINE
SERIAL ACTIVITY timeline batch 1 Timeline batch 2 Responsibilities
NO. .
1 Job analysis and 1 st march – 31 st Secretary
research march
2 Invitations to applicants 1 april - 20 april. 1 june – 20 june HR Manager

3 Screening Process 21 st april - 30 april 21 june – 30 june HR + Trainers +

Senior staff
nurses.
4 Selection process 1 May – 31 st May 1 st july – 31 july HR + Trainers +
Senior staff
nurses.

6 Training 1 june – 31 st july 1 august– 30 Trainers and E

septmber trainers + Senior
staff nurses.
 JOB ANALYSIS - JOB DESCRIPTION
RESPONSIBILITIES :
Aptitude:
 Assist patients with dressing, bathing, catheter care, skin care
 Measure and record vital signs (blood pressure, pulse, etc.)
 Help in positioning and movement o patients
 Assisting with range-of-motion exercises
 Helping wheelchair-bound patients using safe patient handling devices
 Turning and positioning bedridden patients regularly
 Reporting abnormal changes to the nurse
 Observing, reporting and documentation

Attitude:
 Presence of mind in emergency
 Friendly behaviour with patients
 Patience level while interacting
 JOB ANALYSIS - JOB SPECIFICATIONS
Eligibility:
Age 18-35
Educational Qualification: 12+Diploma in Nursing or BSc in Nursing
Good communication skills
Astute observation skills
Ability to follow set rules and protocol
Time management and organizational skills
Empathy and compassion

Documents required:
Mark sheets (10+12+diploma/degree/certification)
Birth Certificate Copy
ID Proof
2 References

Category of Applicants – Experienced, Freshers

SOURCES OF INFORMATION

External Sources:
 Social media
 Print Media - National Newspaper, National Medical Council
Newsletter
 Training Institutes, Nursing colleges approved by Medical Council
 Hospital Website, Online job portals

Internal Sources:
 Referrals
 Movement of existing staff
SELECTION PROCESS
• Situation based round
• Personal interview
TRAINING METHODS
On the job training methods:
Mentoring
Job Instruction Technique
Apprenticeship

Off the job training methods:

Class room training
Web based training
Simulation Exercises
Case Studies
EVALUATION AND FEEDBACK

Collect feedback from the trainees on:

 To what extent were the identified training needs objectives achieved
by the programme?
 To what extent were the learners' objectives achieved?
 What commitment have the learners made about the learning they are
going to implement on their return to work?

Evaluate on following parameters:

 How successful were the trainees in implementing their action plans?
 To what extent were trainees improved on their behavioural skills?
 Identify additional training hours if required for any trainee
TRAINING AND EVALUATIONS PARAMETERS

Evaluations Needs Week 2 Week 4 Week 6 Week 8 Resources

Basic nursing Care Coaching Internal Trainers

Data collection and Coaching Secretary and staff

reporting senior Nurses
Emergency Staff seniors Nurse
procedures
Personal care skills Field Expert
(Hygiene) (Hygiene)

Communication skills Field Expert

(Communication )

Emotional Quotient Expert