 E- business is the method of doing business

using technology.………
 E- business has multiple characteristics,
which makes the concept different from the
traditional methods of doing business. It add
lots of flexibility and adaptability to the
business framework, which forces many
organization to integrate E-business into
their business strategies.
 The basic technological frame work used in
internet, which is available across the globe
on 365x24x7 model.
 It follows a global standard that allows seamless
connectivity of wide variety of hardware,
software, databases and network.
 Allows sharing of all kinds of data.
 It is a medium that is interactive, which allows
the organization to engage its customers into
productive interactions.
 It is a medium that is complete. It allows
organization to target it customers, acquire
them by allowing them to complete the
transaction, retain them to higher levels in the
business chain.
 E-business is the use of information
technologies to support electronic
commerce, enterprise communications and
collaborations, and web enabled business
process both within a networked enterprise
and within its stakeholders.
 Electronic commerce (E-Commerce) can be
defined as any business transaction
(distribution, buying, selling, marketing and
servicing of products or services) conducted
using electronic means. E- commerce us
usually associated with buying and selling
over the internet, or through a computer
mediated network..
 E- business does not mean only buying or
selling products online, but also leads to
significant changes in the way products are
customized, distributed and exchanged and
the way consumers search and bargain for
the products and services and consume
them.
 E-business focuses on enhancement of the
customer process, production process and
employee process.
 E- business has multiple characteristics,
which makes the concept different from the
traditional methods of doing business. It add
lots of flexibility and adaptability to the
business framework, which forces many
organization to integrate E-business into
their business strategies.
 The basic technological frame work used in
internet, which is available across the globe
on 365x24x7 model.
 It follows a global standard that allows seamless
connectivity of wide variety of hardware,
software, databases and network.
 Allows sharing of all kinds of data.
 It is a medium that is interactive, which allows
the organization to engage its customers into
productive interactions.
 It is a medium that is complete. It allows
organization to target it customers, acquire
them by allowing them to complete the
transaction, retain them to higher levels in the
business chain.
 It is a medium that allows
customization/personalization and tailoring of
various offering. This would help organization in
implementing one to one marketing
 Buying and Selling of goods and services through the
internet is known as e-commerce. Unlike e-business,
which is an electronic presence of business, by which
all the business activities are conducted through the
internet.
 e-commerce is a major component of e-business.
 e-commerce includes transactions which are related
to money, but e-business includes monetary as well as
allied activities.
 e-commerce has an extroverted approach that covers
customers, suppliers, distributors, etc. On the other
hand, e-business has an ambivert approach that
covers internal as well as external processes.
 e-commerce requires a website that can
represent the business. Conversely, e-
business requires a website, Customer
Relationship Management and Enterprise
Resource Planning for running the business
over the internet.
 e-commerce uses the internet to connect
with the rest of the world. In contrast to e-
business, the internet, intranet and extranet
are used for connecting with the parties.
 BASIS FOR COMPARISON E-COMMERCE E-BUSINESS

1 Meaning Trading of Running
merchandise, over business using
the internet is the internet is
known as E- known as E-
commerce. business.

What is it? Subset Superset

2
Is it limited to monetary Yes No
3 transactions?
 BASIS FOR COMPARISON E-COMMERCE E-BUSINESS

What they carry out? Commercial Business

4 transactions transactions

Approach Extroverted Ambiverted

5

Requires Website Website, CRM,

6 ERP, etc.

Which network is used? Internet Internet, Intranet

7 and Extranet.
 Companies involved in E-commerce as either buyers
or sellers rely on internet based technologies and e-
commerce applications and services to accomplish
marketing, discover, transaction processing and
process and customer service process.
 Eg. E-commerce include interactive marketing,
ordering payment, and customer support process at
e-commerce catalog and auction sites on www, it also
includes e-business process such as extranet access of
inventory database, intranet access of CRM and
customer collaboration in product development via
email exchanges and internet news groups.
 The advantages of e-commerce allow a
business of virtually any size that is located
virtually any where on the planet to conduct
business with just about any one, anywhere.
 A consumer uses Web browser to connect to the
home page of a merchant's Web site on the
Internet.
 The consumer browses the catalog of products
featured on the site and selects items to
purchase. The selected items are placed in the
electronic equivalent of a shopping cart
 . When the consumer is ready to complete the
purchase of selected items, he provides a bill-to
and ship-to address for purchase and delivery
 When the credit card number is validated and
the order is completed at the Commerce
Server site, the merchant's site displays a
receipt confirming the customer's purchase.
 The Commerce Server site then forwards
the order to a Processing Network for
payment processing and fulfilment.
 B2B Business – to - Business
 B2C Business – to - Consumer
 C2C Consumer – to – Consumer
 C2B Consumer – to – Business
 Mobile commerce
 This is the category of E- business that deals
with relationship between and among
businesses. In this, business is originated by
the business(organisation) and selling is to
the business(organisation). It is a dominant
category of e- business as more than 80 per
cent of global e-business is of b2b category.
This is also referred to as B2G or G2B as
government is also a business
 E- business is the one in which business
organization attempt to build relationship
with consumer. It is also referred to as online
retail. This is also known as e-commerce, as it
covers all possible exchanges between a
company and its customers. It is also referred
to as B2E, as employees is also a consumer.
 Means the relationship between two or more
consumers.. It is also referred to as customer
to customer, peer to peer. This is the category
of e-business , which allows consumers form
dispersed locations to exchange and/or trade
with each other.
 Means relationship between consumer and
business. In this category, business is
originated by the consumer and selling is to
business.
 Means the use of wireless digital devices to
conduct business transaction over web. It
involves use of wireless devices like mobile
phones, hand held devices and networks like
wire or wireless. Instead of using computer
based internet connectivity, it uses the
mobile based internet connectivity. Once
connected, the user can conduct the business
transaction in the same manner as it does
using computers.
 Faster buying/selling procedure, as well as easy
to find products.
 Buying/selling 24/7.
 More reach to customers, there is no
theoretical geographic limitations.
 Low operational costs and better quality of
services.
 No need of physical company set-ups.
 Easy to start and manage a business.
 Customers can easily select products from
different providers without moving around
physically
 Unable to examine products personally
 Not everyone is connected to the Internet
 There is the possibility of credit card
number theft
 Mechanical failures can cause unpredictable
effects on the total processes.