Professional Documents
Culture Documents
Protection
Privacy- natural rights
In North America, Warren & Brandeis assertion that privacy is
the ‘right to be let alone’
It is an Individual right: to control the communication of
personal information, & as a property right.
As a property right, data are transferable & thus all privacy
rights can be lost.
Risk: Misuse of such information
Privacy Rights are inherently intertwined with
information technology.
Secrecy
Solitude Anonymity
1. Non Interference- It is a part & parcel of “ a right to be let
alone”
4. SPYWARE-
Some software developers have included code with in their
applications that cause the user’s computer to transmit
information back to the software developer Via Internet.
Privacy & Data Protection Issues in IT Age
BPO & Call Centre -
India is preferred destination for offshore Business
Outsourcing (Financial, Education, Legal, Banking,
Healthcare, Marketing, Telecommunications services).
Telemarketing-
India is faced with a new phenomenon called telemarketing
which has invaded millions of hapless Indians thanks to the
widespread use of mobile phones and multiplicity of mobile
telephone service providers in India.
The tranquility and comfort of an individual’s home or the
peaceful conduct of business in an organization is rudely
interrupted by telephone calls made by telemarketing
executives on behalf of banks, financial institutions, mobile
phone companies etc. with offers of low-interest loans, free
credit cards & the like. Clearly there violation of personal
privacy caused by such calls.
Besides invading their privacy, such calls also have great
potential for annoyance to the recipients since oftentimes they
are offered what they do not ever want or what they already
have.
If the recipient is out of th local area of the service provider,
she/ he will have the additional liability of paying roaming
charges for such unsolicited calls.
Sun Report in U.K.
In June, 2005 one Indian BPO call centre was in
the eye of the storm when one of its employees
sold personal data belonging to large number of
British Nationals to an undercover reporter from
the British tabloid ‘The Sun’
The recent judgment of the Delhi State
Consumer Disputes Redressal Commission (the
‘commission’0, which imposed total fine of Rs.
75 Lakhs on Airtel, the Cellular Operators
Association of India , ICICI Bank & American
Express Bank on a complaint of consumer
harassment by unsolicited telemarketing calls &
text messages assumes enormous significance.
India’s constitution provides protection for citizens privacy
rights. Also, Sec. 427 of Indian Telegraph rules, 1951, inter
alia provides that telephone should not be used to disturb or
irritate any persons or to transit any massage for
communication which may annoy a person.
Guidelines of Organization for Economic Co-operation &
Development
6. Accountability Principle-
A data controller should be accountable for complying with
measures which give effect to the principles stated above.
Position in U.K.
As the range of information technology has expanded so the
law has adjusted & developed to deal with the new
challenges it presents.
Personal Data
Personal Data relates to a living individual who can be
identified
1. From the data & other information in the possession of , or
likely to come into the possession of, data controller.
2. Physical & Mental Condition
Data protection Principles
Personal data shall
1. Be obtained & processed fairly & Lawfully.
2. Be held only for lawful purposes, which are described
in the register entry.
3. Be used or disclosed only for lawful or compatible
purposes.
4. Be accurate & , where necessary, kept up to date.
5. Be surrounded by proper security.
Cont..
Exceptions
Sec. 28- National Security Processing of Data, which do not
safeguard national security not allowed.