ISO 9001-2015 Transition Workshop (Auditors)

New ISO Standards
Transition Workshop (Auditors)

ISO 9001:2015
What has Changed?
• new concepts are considered - more risk based thinking
• the customer remains the primary focus
• a new common ISO format has been developed for use
across all Management System Standards
• a significant re-ordering of the key clauses.
Key Changes
• increased emphasis on Achieving Value for the
organisation and its customers
• increased emphasis on understanding and control of
Risk to the organisation
• reduced emphasis on Documentation
• no stated requirement for Documented Procedures
• no reference to a Quality Manual.
And………
• no requirement for a Management Representative
• no formal requirement for Preventive Action
• outsourcing is now External Provision
• enhanced Leadership Requirements
• Organisational Context – responsiveness to changing
Business Environment
• No exclusions, only Not Applicable clauses!
High Level Structure
• the new standard adopts the high-level structure and
terminology of Annex SL (used for the development of all new
ISO standards)
• High Level Structure - identical core text and common terms
and core definitions for use in all Management System
Standards:
▫ purpose - enhance the consistency and alignment of
different management system standards
▫ organisations that integrate multiple standards (eg QMS,
EMS, OHS) will see the most benefit
▫ uses simplified language and writing styles to aid
understanding and consistent interpretations of
requirements.
Common structure for MSS
Introduction
1. Scope
2. Normative references
3. Terms and definitions
4. Context of the organization
5. Leadership
6. Planning
7. Support
8. Operation
9. Performance evaluation
10. Improvement.
Clause structure (4-6)
4. Context of the organization
Understanding the organization and its context
Understanding the needs and expectations of interested parties
Determining the scope of the XXX management system
XXX management system
5. Leadership
Leadership and commitment
Policy
Organizational roles, responsibilities and authorities
6. Planning
Actions to address risks and opportunities
Objectives and plans to achieve them.
Clause structure (7-10)
7. Support
Resources
Competence
Awareness
Communication
Documented information
8. Operation
Operational planning and control
9. Performance evaluation
Monitoring, measurement, analysis and evaluation
Internal audit
Management review
10. Improvement
Nonconformity and corrective action
Continual improvement.
Control
Outsourcing and purchasing External provision
Documents and records Documented information
Management representative Assigned responsibility and authority
Quality Manual
a) how scope is determined
b) QMS scope types of products and services
c) Details and justification for any exclusions details and justification for any n/a reqt
d) Documented procedures
e) Description of the interaction between QMS processes required inputs and expected outputs.
Top management requirements
5.1 Leadership and commitment
Top management shall demonstrate leadership and commitment by:
Ensuring (ie someone else can do it)

• the Quality Policy and quality objectives are established for the QMS and are
compatible with the context and strategic direction of the organisation
• the integration of QMS requirements into the organisation’s business processes
• the resources needed for the QMS are available
• the QMS achieves its intended results
Doing (ie they must do it themselves)

• take accountability for the effectiveness of the QMS
• promote the use of the process approach and risk-based thinking
• communicate the importance of effective quality management and of conforming
to QMS requirements
• engage, direct and support persons to contribute to the effectiveness of the QMS
• promote improvement
• support other relevant management roles to demonstrate their leadership as it
applies to their areas of responsibility.
Risk-based approach
• organisations are required to understand its context
(Clause 4.1) and determine the risks and opportunities that
need to be addressed (Clause 6.1)
• one of the key purposes of a QMS is to act as a preventive
tool
• there is no separate clause or sub-clause titled “preventive
action”
• the concept of preventive action is expressed through a
risk-based approach to formulating QMS requirements.
2015 – Annex A
Applicability
• no specific reference to “exclusions” when determining
applicability of requirements to the organisation’s QMS
• an organisation will need to review the applicability of
requirements due to the size of the organisation, the
management model it adopts, the range of activities and
the nature of the risks and opportunities it encounters.
2015 – Annex A
Document information
• a common clause of “Documented Information” has
been adopted
• the terms “documented procedure” and “record” have
both been replaced throughout the requirements by
“documented information”
• documented procedures (eg to define, control or support
a process) are now expressed as a requirement to
maintain documented information
• records are now expressed as a requirement to retain
documented information.
2015 – Annex A
Organisational knowledge
• organisational knowledge (Clause 7.1.6) addresses the
need to determine and maintain the knowledge obtained
by the organisation and its personnel, to ensure that it can
achieve conformity of products and services
• the process for considering and controlling knowledge
needs to take account the organisation’s context, its size
and complexity, the risks and opportunities it needs to
address and the need for accessibility of knowledge
• the balance between knowledge held by competent
people and knowledge made available by other means is
at the discretion of the organisation.
2015 – Annex A
Control of externally provided
processes, products and services
• control of externally provided products and services (Clause
8.4) addresses all forms of external provision, whether by:
▫ purchasing from a supplier
▫ an arrangement with an associate company
▫ the outsourcing of processes and functions of the
organisation, or by any other means
• now required to take a risk-based approach to determine the
type and extent of controls appropriate to external providers
and externally provided products and services.
2015 – Annex A
ISO 9001:2015
Quality Management Systems – requirements.
Introduction
0.1 General • introduces the rationale
0.2 Quality management for the Standard
principles • more formally structured.
0.3 Process approach

0.4 Relationship with other
MSS
2008 – Introduction
0.1 General
• identifies potential benefits
• it is not the intent of the standard to imply:
─ uniformity in the structure of different quality
management systems
─ uniformity of documentation to align to the clauses
of the Standard
─ impose specific terminology to be used.
2008 – Clause 0.1

0.2 Quality management principles
• ISO 9001:2008 was based on eight quality management
principles whereas the revised version refers to just
seven
• the principle of “a systems approach to management”
has been dropped
• the last principle is now called “Relationship
management” instead of “Mutually beneficial supplier
relationships”.
2008 – Clause 0.2

New Principles
1. Customer Focus 1. Customer Focus
2. Leadership 2. Leadership
3. Involvement of People 3. Engagement of People
4. Process Approach 4. Process Approach
5. System Approach to
Management 5. Improvement
6. Continual Improvement
7. Factual Approach to 6. Evidence-based Decision
Decision Making Making
8. Mutually Beneficial 7. Relationship
Supplier Relationships Management.
2008 – Clause 0.2
0.3 Process Approach
• understand and manage interrelated processes as a

system
• enables consistent and predictable results
• PDCA cycle is fundamental
• introduces risk based thinking (always been an implied
requirement).
2008 – Clause 0.3

0.4 Relationship with other MSS
• now a framework to improve alignment among all

International Standards for management systems
• better facilitates immigration.
2008 – Clause 0.4

Section 1 - Scope
• consistently provide products and services to meet
requirements and enhance customer satisfaction – no
change
• all requirements are intended to be applicable to all
organisations, regardless of type, size and product
provided – no change
• removal of exclusions.
2008 – Clauses 1.1 & 1.2

Section 2 – Normative references
• ISO 9000:2015, Quality management systems –

Fundamentals and vocabulary
▫ also describes quality management principles in detail.
2008 – Clause 2
Section 3 – Terms and Definitions
• no terms and definitions

• reference to ISO 9000 – no change
• maintains clause numbering for consistency.
2008 – Clause 3
Some Terms (docs)
• document – information and the medium on which it is
contained
• documented information - information required to be
controlled and maintained by an organisation and the
medium on which it is contained
• procedure – specified way to carry out an activity or a
process (can be documented or not)
• record – document stating results achieved or providing
evidence of activities performed.
2008 – Clause 3
More Terms (improvement)
• improvement – activity to enhance performance
• objective – result to be achieved
• nonconformity – non-fulfilment of a requirement
• correction – action to eliminate a detected nonconformity
• corrective action – action to eliminate the cause of a
nonconformity and prevent recurrence
• preventive action – action to eliminate the cause of a potential
nonconformity or other undesirable situation
• verification – confirmation that specified requirements have
been fulfilled
• validation – confirmation that requirements for a specified
intended use or application have been fulfilled.
2008 – Clause 3
More Terms (product)
• product – output of an organisation that can be produced without
any transaction taking place between the organisation and the
customer
• service – output of an organisation with at least one activity
necessarily performed between the organisation and the
customer
• performance - measurable results
• risk - effect (positive or negative) of uncertainty
• outsource - to make an arrangement where an external
organisation performs part of an organisation’s function or
process - Note: An external organisation is outside the scope of
the management system although the outsourced function or
process is within the scope.
2008 – Clause 3
More Terms (people)
• top management – person or group of people who directs and
controls an organisation at the highest level
• QMS consultant – advisor on QMS realisation – can assist in
realising parts of a QMS
• interested party – person or organisation that can have an affect,
be affected by, or perceive itself to be affected by a decision or
activity
• competence – ability to apply knowledge and skills to achieve
intended results
• infrastructure – facilities, equipment & services
• work environment - conditions under which work is performed.
2008 – Clause 3
Section 4 – Context of the Organisation
2008 – No direct equivalent

Section 4 – Context of the Organisation
4.1 Understanding the
• this is a new clause and
organisation and its context
provides a key insight
4.2 Understanding the needs into the organisation
and expectations of
interested parties What constitutes the
4.3 Determining the scope of organisation’s quality
the quality management management system.
system
4.4 Quality management
system and its processes
Section 4 – Context of the organisation
4.1 Understanding the organisation and its context
4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the quality management system
4.4 Quality management system and its processes
• determine external and internal issues relevant to the QMS

• must monitor these issues.

• determine interested parties relevant to the QMS

• determine their needs and expectations
• must monitor information about interested parties’ requirements.

• establish scope by determining boundaries and applicability of the QMS

to consider external/internal issues, requirements of interested parties
and the organisation’s products and services
• scope must be documented and available, justify any clauses of ISO

9001 that is not applicable
• any N/A clauses must not effect conformity of products/services and

customer satisfaction.
2008 – Clauses 1.2 & 4.2.2
• must establish, implement, maintain and continually improve the QMS

• interaction of processes required (but not documented!)
• assign responsibilities and authorities for processes
• retain documented information to ensure in the processes
Documented procedures are not necessarily required….

except where they are needed!
2008 – Clause 4.1

Section 5 - Leadership
2008 – Clause 5
Section 5 – Leadership
5.1 Leadership and • top management to now
commitment have a greater involvement
in the QMS
5.2 Policy
5.3 Organisational roles, What is required by top
responsibilities and management.
authorities

5.1.1 General
5.5.1 Customer focus
5.2 Policy
5.3 Organisational roles, responsibilities and authorises
• new clause
• must take accountability for the QMS’ effectiveness
• ensure Quality Policy and quality objectives are established
• ensure QMS is integrated into business processes
• ensure resources are available;
2008 – Clause 5
5.1.1 General…cont
5.2 Policy
• communicate importance of effective QMS and conformance

• ensure QMS achieves intended results
• promote improvement
• support other management to demonstrate leadership.
2008 – Clause 5
5.1.1 General
5.2 Policy
• top management must ensure:
• customer and regulatory requirements are met
• risks and opportunities are determined and addressed
• focused on enhancing customer satisfaction.
2008 – Clause 5
5.2 Policy
5.3 Organisational roles, responsibilities and authorities
• now split into two sub-clauses to save the confusion in the previous
version of what must be in the policy and what must be done with
the policy
• must be documented
• must be available internally and to interested parties.
2008 – Clause 5.3

5.2 Policy
5.3 Organisational roles, responsibilities and authorities
• ensures responsibilities and authorities for relevant roles are

assigned, communicated and understood
• no formal requirement for specific management representative
• specific mention of changes to QMS.
2008 – Clause 5.5

Section 6 – Planning
2008 – Clause 5.4.2

6.1 Actions to address risks • introduces risk based
and opportunities approach to planning
6.2 Quality objectives and • addresses risks,
planning to achieve opportunities and quality
them objectives
6.3 Planning of changes How quality planning is

achieved.
2008 – Clause 5.4.2

6.1 Actions to address risks and opportunities
6.2 Quality objectives and planning to achieve them
6.3 Planning of changes
• when planning, must consider external/internal issues and interested

parties
• determine risks to ensure QMS achieves results, enhance desirable

effect and achieve improvement
• must evaluate effectiveness of actions
• must be risk based.
2008 – Clauses 5.4.2 & 8.5.3 3

• quality objectives need to be established at relevant functions, levels and
processes
• these objectives should be:
─ consistent with the Quality Policy, measurable and take into account
applicable requirements
─ relevant to conformity of products and services, and the enhancement
of customer satisfaction
─ monitored, communicated and updated as appropriate
• must determine what, how, who, when, etc
• quality objectives must be documented.
2008 – Clause 5.4.1
• where change is needed, it needs to be carried out in a planned and

systemic manner
• must ensure integrity of QMS.
2008 – Clause 5.4.2

Section 7 - Support
2008 – Clause 6
Section 7 - Support
7.1 Resources • newly constructed clause
7.2 Competence • much of what was in 2008
Version Clauses 4,5 & 6
7.3 Awareness
7.4 Communication The support required to meet

the organisation’s goals.
7.5 Documented information
2008 – Clause 6
Section 7 - Support
7.1 Resources
7.1.1 General
7.1.2 People
7.1.3 Infrastructure
7.1.4 Environment for the operation of processes
7.1.5 Monitoring and measuring resources
7.1.6 Organisational knowledge
• must provide resources for the implementation and maintenance of

the QMS
• must consider constraints of existing resources and what may be

provided from external providers.
2008 – Clause 6.1

Section 7 - Support
7.1 Resources
7.1.1 General
7.1.2 People
• new clause
• must determine and provide people necessary for effective

information of QMS and operations/control of processes.
2008 – Clause 6.1

Section 7 - Support
7.1 Resources
7.1.1 General
7.1.2 People
• same as for previous Clause 6.3.
2008 – Clause 6.3

Section 7 - Support
7.1 Resources
7.1.1 General
7.1.2 People
• same as for previous Clause 6.4
• note definition of work environment.
2008 –Clause 6.4

Section 7 - Support
7.1 Resources
7.1.1 General
7.1.2 People
• previous Clause 7.6 split into two clauses

• determine resources needed to ensure valid and reliable monitoring and
measuring results
• resources must be suitable for the activity and maintained as fit for
purpose
• evidence of fit for purpose must be retained
• other requirements for measuring equipment unchanged.
2008 –Clause 7.6
Section 7 - Support
7.1 Resources
7.1.1 General
7.1.2 People
• new clause required to determine, maintain and make available the

knowledge necessary for the operation of its processes and to achieve
conformity of products and services
• particular care required for changing need and trends.
2008 – No equivalent clause

7.1.6 Organisational Knowledge
Note:
• organisational knowledge can include information such as intellectual

property and lessons learned
• may consider:
─ internal sources (eg learning from failures and successful projects,

capturing undocumented knowledge and expert experience)
─ external sources (eg standards, training, conferences, knowledge

from customers or providers).

Section 7 - Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
• very similar to previous Clause 6.2.2
• removal of providing ‘training’ to ‘competence’
• documented information (record) must be obtained of competence.
2008 – Clause 6.2.2

Section 7 - Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
• specific clause for awareness
• must be aware of Quality Policy, quality objectives, contribution to

effective QMS and implication of not conforming with QMS.
2008 – Clause 6.2.2

Section 7 - Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
• much expanded clause for communication
• must now determine what will be communicated internally and

externally about the QMS, when, to whom, how and by whom.
2008 – Clause 5.5.3

Section 7 - Support
7.5.1 General
7.5.2 Creating and updating
7.5.3 Control of documented information
• QMS needs documented information required by the Standard and

as determined by the organisation
Note: the extent of documented information can differ from one

organisation to another due to its size, activities, processes, products
and services, complexity of processes and their interactions, and the
competence of people.
2008 – Clause 4.2.1

Section 7 - Support
7.5.1 General
• documented information requires:
▫ identification and description
▫ format and media
▫ review and approval.
2008 – Clause 4.2.3

Section 7 - Support
7.5.1 General
• combines previous Clauses 4.2.3 (documentation) and 4.2.4

(records).
2008 – Clauses 4.2.3 & 4.2.4

Section 8 - Operation
2008 – Clause 7
8.1 Operational planning and control • covers many of the
8.2 Requirements for products and Product Realisation
services requirements
contained in Clause 7
8.3 Design and development of
of the 2008 version
products and services
8.4 Control of externally provided
The heart of the
processes, products and services
management system
8.5 Production and service provision (the business).
8.6 Release of products and services
8.7 Control of nonconforming outputs
2008 – Clause 7
8.1 Operational planning and control
• similar to previous Clause 7.1
• must plan, implement and control processes needed to meet

requirements for the provision of products and services
• must control planned changes and review unintended changes
• any outsourced processes must be controlled.
2008 – Clause 7.1

8.2 Requirements for products and services
8.2.1 Customer communication
8.2.2 Determining the requirements for products and services
8.2.3 Review of requirements for products and services
8.2.4 Changes to requirements for products and services
• same as previous Clause 7.2.3
• includes communicating with customers about handling and controlling

their property, establishing contingency requirements, when relevant.
2008 – Clause 7.2.3

8.2 Determination of requirements for products and services
• plus the organisation must meet the claims of products or services it

offers.
2008 – Clause 7.2.1

8.2 Determination of requirements for products and services
• combines previous Clauses 7.2.1 and 7.2.2
• documented information required on results of the review and any

new requirements.
2008 – Clause 7.2.2

8.3 Design and development of products and services
• where the detailed requirements of the organisation’s products and

services are not already established or not defined by the customer
or by other interested parties, such that they are adequate for
subsequent production or service provision, the organisation shall
establish, implement and maintain a design and development
process;
2008 – Clauses 7.3

8.3 Design and development of products and services…cont
• changes are mainly terminology and simplified wording
• there is, however, a significantly increased focus on the role the

customer has in all stages of the design process
• the need for documented information to confirm appropriateness of all

stages is also clearly stated
• any changes made to design inputs and design outputs during the
design and development must be clearly identified.
2008 – Clause 7.3

8.4 Control of externally provided processes, products and services
8.4.1 General
8.4.2 Type and extent of control
8.4.3 Information for external providers
• changes are mainly terminology and revised wording (ie suppliers

become ‘external providers!’)
• much as before, each stage of the purchasing process, including

evaluation, selection, performance monitoring and re-evaluation remains
a key requirement
• there is a significant increase in the steps needed to control external

provision.
2008 – Clauses 7.4

8.5 Production and service provision
8.5.1 Control of production and service provision
8.5.2 Identification and traceability
8.5.3 Property belonging to customers or external providers
8.5.4 Preservation
8.5.5 Post-delivery activities
8.5.6 Control of changes
• changes are mainly terminology and revised wording
• the most significant change is the move of monitoring and measuring

equipment to Section 7
• reference to ‘changes and post delivery activities’ have been strengthened.
2008 – Clauses 7.5

8.5.4 Preservation
• previous Clauses 7.5.1 and 7.5.2 combined.
2008 – Clauses 7.5.1 & 7.5.2

8.5.4 Preservation
• no change.
2008 – Clause 7.5.3

8.5.4 Preservation
• no change.
2008 – Clauses 7.5.4

8.5.4 Preservation
• no change.
2008 – Clauses 7.5.5

8.5.4 Preservation
• new clause for post-delivery activities
• a number of considerations are required.
2008 – Clauses 7.5.1

8.5.4 Preservation
• specific clause for control of changes to ensure continuing conformity
• documented information must be retained describing the review of

changes and any action arising.
2008 – Clauses 7.3.7

8.6 Release of products and services
• must verify that product and service requirements have been meet
and evidence of conformity retained
• release to customer does not proceed until the planned verification

of conformity has been satisfactorily completed, unless otherwise
approved by a relevant authority and by the customer
• documented information to provide traceability to the person(s)

authorising release for delivery to the customer.
2008 – Clause 8.2.4

8.7 Control of nonconforming outputs
• documented information required describing nonconformity, actions

taken, any concessions and authority for taking action.
2008 – Clause 8.3

Section 9 – Performance Evaluation
2008 – Clause 8
9.1 Monitoring, Determining what is to be
measurement, analysis monitored, measured, analysed
and evaluation and evaluated will enable the
organisation to determine ‘if the
9.2 Internal audit management system suitable,
9.3 Management review adequate and effective ?’
How performance of the QMS

is evaluated.
2008 – Clause 8
9.1 Monitoring, measurement, analysis and evaluation
9.1.1 General
9.1.2 Customer satisfaction
9.1.3 Analysis and evaluation
• must determine what needs to be monitored and measured, the

methods for monitoring, measurement, analysis and evaluation, as
applicable, to ensure valid results
• additionally, when the monitoring and measuring is to be performed and

when the results from monitoring and measurement is to be analysed
and evaluated
• retain appropriate documented information as evidence of the results.
2008 – Clause 8.2.3

9.1.1 General
• same as previous Clause 8.2.1.
2008 – Clause 8.2.1

9.1.1 General
• information resulting from monitoring and measuring appropriate

data should be analysed and evaluated
• the results of analysis is to be used to evaluate seven specific

criteria described.
2008 – Clause 8.4

9.2 Internal audit
9.3 Management review
• split into two sub-clauses
• still at planned intervals
• evidence of internal audits and results must be documented.
2008 – Clause 8.2.2

9.2 Internal audit
9.3 Management review
• still at planned intervals
• clearer agenda items (inputs)
• evidence of management review results must be documented.
2008 – Clause 5.6

Section 10 - Improvement
2008 – Clause 8.5

10.1 General • QMS must continually

improve
10.2 Nonconformity and
corrective action • nonconformities must be
identified and reacted to
10.3 Continual improvement • corrective action must be
considered
Continual improvement
remains a core focus of the
QMS.
2008 – Clause 8.5

Section 10 – Improvement
10.1 General
10.2 Nonconformity and corrective action
10.3 Continual improvement
• opportunities for improvement must be determined
• action must be taken to meet customer requirements and enhance

customer satisfaction:
▫ improve products and service
▫ correcting, preventing or reducing undesired effects
▫ improve performance and effectiveness of the QMS.
2008 – Clause 8.5.1

10.1 General
• nonconformities (including complaints) must be reacted to and applicable

action taken
• root cause analysis must be considered based on its significance
• effectiveness of corrective action must be reviewed
• change QMS if required
• evidence of action taken from nonconformities must be documented
• evidence of results of corrective action must be documented.

2008 – Clauses 8.3 & 8.5.2
Section 10 – Improvement
10.1 General
• organisations must continually improve the suitability, adequacy and

effectiveness of the QMS
• must consider results of analysis and evaluation, and outputs from

management review.
2008 – Clause 8.5.1

Annex A – Clarification
• information on new structure, terminology and concepts.

Annex B – Other (informative)
• other international standards on quality management
and quality management systems developed by
ISO/TC 176.

Summary of Changes
• better format and ease for integration
• increased emphasis of achieving value
• enhanced leadership requirements
• risk based thinking
• documentation requirements
• interested parties.
Any Questions?

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b) QMS scope types of products and services

Ensuring (ie someone else can do it)

Doing (ie they must do it themselves)

0.3 Process approach

2008 – Clause 0.1

2008 – Clause 0.2

• understand and manage interrelated processes as a

2008 – Clause 0.3

• now a framework to improve alignment among all

2008 – Clause 0.4

2008 – Clauses 1.1 & 1.2

• ISO 9000:2015, Quality management systems –

• no terms and definitions

2008 – No direct equivalent

• determine external and internal issues relevant to the QMS

2008 – No direct equivalent

• determine interested parties relevant to the QMS

2008 – No direct equivalent

• establish scope by determining boundaries and applicability of the QMS

• scope must be documented and available, justify any clauses of ISO

• any N/A clauses must not effect conformity of products/services and

• must establish, implement, maintain and continually improve the QMS

Documented procedures are not necessarily required….

2008 – Clause 4.1

2008 – No direct equivalent

• communicate importance of effective QMS and conformance

• top management must ensure:

• customer and regulatory requirements are met

• risks and opportunities are determined and addressed

• focused on enhancing customer satisfaction.

• must be available internally and to interested parties.

2008 – Clause 5.3

• ensures responsibilities and authorities for relevant roles are

• no formal requirement for specific management representative

• specific mention of changes to QMS.

2008 – Clause 5.5

2008 – Clause 5.4.2

6.3 Planning of changes How quality planning is

2008 – Clause 5.4.2

• when planning, must consider external/internal issues and interested

• determine risks to ensure QMS achieves results, enhance desirable

• must evaluate effectiveness of actions

• must be risk based.

2008 – Clauses 5.4.2 & 8.5.3 3

• where change is needed, it needs to be carried out in a planned and

• must ensure integrity of QMS.

2008 – Clause 5.4.2

7.4 Communication The support required to meet

• must provide resources for the implementation and maintenance of

• must consider constraints of existing resources and what may be

2008 – Clause 6.1

• must determine and provide people necessary for effective

2008 – Clause 6.1

• same as for previous Clause 6.3.

2008 – Clause 6.3

• same as for previous Clause 6.4

• note definition of work environment.

2008 –Clause 6.4

• previous Clause 7.6 split into two clauses

• new clause required to determine, maintain and make available the

• particular care required for changing need and trends.

2008 – No equivalent clause