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by Peter Senge

Mohammad Moshtari

March 2004 M.Moshtari 1

 Some Questions?

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March 2004 M.Moshtari 2

 What the Change does!

Accelerating economic, technological, social,

and environmental 
challenge
managers to learn at increasing rates.

We must increasingly 
 how to design

and manage complex systems with multiple
feedback effects, long time delays, and
nonlinear responses to our decisions .

March 2004 M.Moshtari 3

Learning

Effective learning in such environments

requires methods to represent and assess
such á

 and tools
managers can use to accelerate learning
throughout an organization

March 2004 M.Moshtari 4

Learning is a Must!

We must increasingly 
 how to design

and manage complex systems with multiple
feedback effects, long time delays, and
nonlinear responses to our decisions.

Effective learning requires methods and

tools which people can use to accelerate
learning.

March 2004 M.Moshtari 5

Extraordinary Organizations«

Are those that engage people¶s

commitment and capacity to learn at all
levels in the organization

Will recognize that the only truly

sustainable competitive advantage is the
rate at which organizations learn

Nothing compares to the exhilaration that

comes from working within learning orgs.

March 2004 M.Moshtari 6

Learning & Feedback
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March 2004 M.Moshtari 7

Single Loop Learning
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    Π
March 2004 M.Moshtari 8
Double Loop Learning
Œ




  
      


 
 

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    Π

March 2004 M.Moshtari 9

£mpediments to Learning
Œ

- Unknown Structure
- Dynamic Complexity
- Time Delays
- Inability to conduct controlled experiments

 


- Implementation failure
- Game playing 
 

- Inconsistency - Selective perception
- Performance is goal - Missing feedback
- Delay
- Bias, distortion, error
- Ambiguity

 
   
 
Œ

- Inability to infer dynamics

from mental models

 
 

- Misperceptions of feedback
- Unscientific reasoning
 
  - Judgmental biases
- Defensive routines

March 2004 M.Moshtari 10

  
 

 
 


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Assess

Design Observe Environmental Response

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£ndividual
£ndividual Action
Mental Models
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Shared
Organizational Action
Mental Models
 


 


March 2004 M.Moshtari 11


 

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March 2004 M.Moshtari 12

 



 

Systems Thinking

Personal Mastery

Mental Models

Shared Vision

Team Learning

March 2004 M.Moshtari 13

   
 

  
 
 

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March 2004 M.Moshtari 14

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March 2004 M.Moshtari 15

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March 2004 M.Moshtari 16