INTI University College, Nilai

“MPC Role in Enhancing SME Development

in Malaysia”
By:
Burhanuddin Saidin
Director
Organisational Capacity Development Division
Malaysia Productivity Corporation
27 May 2010

TRANSFORMATION . INNOVATION . PARTNERSHIP

SLIDE NO. 1
 AGENDA:-
• MPC:- An Overview
• Malaysia’s Competitiveness Ranking
• About SMEs in Malaysia
• Transforming SMEs into Global Players

“The simple act of paying positive attention to people has a great

deal to do with productivity” ~ Thomas J. Peters
SLIDE NO. 2
 INTRODUCTION

National
National National
National Malaysia
Malaysia
Productivity
Productivity Productivity
Productivity Productivity
Productivity
Centre
Centre Corporation
Corporation Corporation
Corporation
Joint The new name
Jointproject
project National
NationalProductivity
Productivity
between
betweenthetheUnited
United Council Malaysia Productivity
Council
Nations
Nationsand
andthe (Incorporation)
the (Incorporation)Act
Act Corporation
Federal No.19
No.19 amendedas
amended
FederalGovernment
Government as was gazetted on
with the
theNational
withlLO
lLOasasthe
the National 21st February 2008
executing agency Productivity
Productivity
executing agency
Corporation
Corporation

1962 1991 2008

”Quality is both thinking why something is done, and why it is done that way; then
thinking differently to improve it” ~ Mr. Ohno, Chairman of Toyota
SLIDE NO. 3
 MPC OFFICES
MPC State Office
Kota Bharu

MPC State Office MPC Sabah

MPC Northern Kuala Terengganu Kota Kinabalu
Region Kepala
Batas COE on
Talent
COE on Management
Teambuilding

MPC Sarawak
MPC East Coast Kuching
Region Kuantan COE on
COE on Creativity and
Productivity Innovativeness
Measurement

MPC HQ, P. Jaya

MPC Southern
Region
Johor Bahru
COE on Leadership

“No initiatives is possible unless the people in the organization

enact, support and sustain it” SLIDE NO. 4
 MPC VISION & MISSION
VISION
The leading organisation in productivity enhancement for global
competitiveness and innovation
MISSION
To deliver high impact services towards achieving performance
excellence through innovation for the betterment of life.

Efficiency Service Public Service Minister of Human Human Resource

United Nations
Award 1999 Director General Resource Award Development
Public Service
Quality Award 2003 2003 Council Award 2007
Award 2004

“Change your approach until you get the result

you want” SLIDE NO. 5
 Teambuilding
(Northern)
Leadership
(Southern)
Productivity
CENTRES OF
Measurement
EXCELLENCE (East Coast)
Talent Management
(Sabah)
Creativity and
Innovation
(Sarawak)

"Corporations need to become people factories — places that develop

people — not human warehouses that only produce window watchers"
SLIDE NO. 6
 STRATEGIC FOCUS
Competitiveness
Benchmarking & Innovation
&
Best Practices

Productivity
& Efficiency
Enhancement
Research &
Systems
Management Development
Training &
Advisory
Services

1960s 1990 1995 2000 2005 2010

Year

“Excuses are only made for failure”

SLIDE NO. 7
 CORE ACTIVITIES
TARGET
CORE GROUPS
ACTIVITIES
STRATEGIC  Private Sector:
• P&Q RESEARCH FOCUS • SMEs
• BENCHMARKING & • Manufacturing
BEST PRACTICES PRODUCTIVITY, • Services
COMPETITIVENESS
• P&Q PROMOTION & INNOVATION  Public Sector:
• Local Authorities
• TRAINING
• Land and District
Offices
• SYSTEMS DEVELOPMENT
• State Governments
• Schools and Higher
Institutions

“In life the only constant is Change”

SLIDE NO. 8
 PUBLIC – PRIVATE – PARTNERSHIP

SERVICES
MANUFACTURING
TRADE & NDUSTRY
ASSOCIATIONS

SMEs
PRIVATE SECTOR

APO

EDUCATION
JICA

PUBLIC SECTOR
IMD
LOCAL
AUTHORITIES/ INTERNATIONAL
DISTRICT & LAND Efficiency
WEF
OFFICE Service Award
1999
STATE FRAUNHOFER
GOVERNMENTS
MSM IPA

Note: MSM:- Maastricht School of Management SLIDE NO. 9

 CONSULTATIVE PANELS
Productivity
Innovation Measurement
& Creativity Logistics
Construction
ICT

Healthcare
Agriculture

Hospitality
Human
Energy Resources
& Utilities Development
Financial
Manufacturing Institutions
SLIDE NO. 10
COMPETITIVENESS
The degree to which Nation

can produce goods and services

which meet the test of international markets

while the people can earn a standard of living

that is both rising and sustainable

over the long-run

“It is not the quantity but the quality of knowledge which
determines the mind's dignity”
SLIDE NO. 11
 COMPETITIVENESS AND
ECONOMIC DEVELOPMENT
Global Trade and Socio-Economic
Investment Policies
Economy

Developed ICT
Competitiveness
Economies

Productivity
Sustainable Foreign
Development Perception

“It is not the big that is eating the small, it is the fast that is
eating the slow” SLIDE NO. 12
 COMPETITIVENESS MODEL

ADDED VALUE CREATION

COMPETITIVENESS OF
COMPANIES

ECONOMIC PERFORMANCE BUSINESS EFFICIENCY

GOVERNMENT EFFICIENCY SUSTAINABILITY INFRASTRUCTURE

COMPETITIVENESS
OF NATIONS Source: IMD World Competitiveness
Yearbook

“Research your idea. See if there's a demand. A lot of people have great ideas,
but they don't know if there's a need for it. You also have to research your
competition” ~ Magic Johnson SLIDE NO. 13
 MALAYSIA’S COMPETITIVENESS
TRENDS
30

25 26
22 23
20 19 18
15

10 10

0
2005 2006 2007 2008 2009 2010

“The quality of an organization can never exceed the quality of

the minds that make it up”
SLIDE NO. 14
 MALAYSIA’S COMPETITIVENESS
Overall Performance Ranking 2010 (58 economies)

“Productivity is never an accident. It is always the result of a commitment to

excellence, intelligent planning, and focused effort” ~ Paul J. Meyer
SLIDE NO. 15
MALAYSIA’S COMPETITIVENESS RANKING

2010 2009 2008

Competitiveness Factor (n=58) (n=57) (n=55)

Overall 10 18 19
Economic Performance 8 12 10
Government Efficiency 19 21 19
Business Efficiency 14 15 19
Infrastructure 25 26 27
Source: IMD World Competitiveness Various issues

“Real excellence does not come cheaply. A certain price must be paid in terms of
practice, patience, and persistence – natural ability notwithstanding”
~ Stephen Covey SLIDE NO. 16
 DEFINITION OF SMEs
Ca te g o ry Mic ro -e nte rp rise Sm a ll e nte rp rise Me d ium e nte rp rise
Ma nufa c turing , Sa le s tu rn o ve r o f Sa le s tu rn o ve r Sa le s tu rn o ve r
le ss th a n b e tw e e n b e tw e e n RM10
Ma nufa c turing - RM250,000 O R RM250,000 a n d m illio n a n d RM25
Re la te d Se rvic e s full tim e le ss th a n RM10 m illio n O R full tim e
a nd Ag ro -b a se d e m p lo ye e s le ss m illio n O R fu ll e m p lo ye e s
th a n 5 tim e e m p lo ye e s b e tw e e n 51 a n d
ind ustrie s
b e tw e e n 5 a n d 150
50
Se rvic e s, Prim a ry Sa le s tu rn o ve r o f Sa le s tu rn o ve r Sa le s tu rn o ve r
le ss th a n b e tw e e n b e tw e e n RM1
Ag ric ulture a nd RM200,000 O R RM200,000 a n d m illio n a n d RM5
Info rm a tio n & full tim e le ss th a n RM1 m illio n O R full tim e
Co m m unic a tio n e m p lo ye e s le ss m illio n O R fu ll e m p lo ye e s
th a n 5 tim e e m p lo ye e s b e tw e e n 20 a n d 50
Te c hno lo g y (ICT)
b e tw e e n 5 a n d
19

“If you know your strength it never becomes a weakness. If the market knows your
strength then it becomes a weakness” ~ Shailendra Singh
SLIDE NO. 17
UNIQUE FEATURES OF SMEs
 have an owner/manager with few generic business skills or
a particular technical expertise
 have personal assets committed as security for the business
 operate flexibly rather than on a strict observance of
regulations
 have a vision and outlook that is bounded by the skills and
experience of the founder/owner and tight resource
constraints
 operate in provincial areas, be a key part of the social fabric
of the community

“An organization's ability to learn, and translate that learning into action
rapidly, is the ultimate competitive advantage” ~ Jack Welch
SLIDE NO. 18
 IMPORTANCE OF SMEs
 The significance of SMEs is associated primarily with
their role in stimulating economic growth.
 Other significant contributions of SMEs:
 Because they are labour-intensive, SMEs create
employment opportunities.
 SMEs enhance regional development and create more
equitable income distribution due to their location and
ongoing expansion throughout the broader community.

“Excellence is the unlimited ability to improve the quality of what

you have to offer “ ~ Rick Pitino
SLIDE NO. 19
 IMPORTANCE OF SMEs

 SMEs play a vital complementary role in relation to

larger firms--as suppliers and distributors.
 SMEs serve as a training ground for developing the skills
of workers and entrepreneurs.
 The presence of SMEs curbs the monopoly power of
larger firms and provides the structure of the economy
with greater flexibility.
 Thus, a country can reduce its vulnerability to financial
crises by strengthening its SMEs.

“To create something exceptional, your mindset must be

relentlessly focused on the smallest detail” ~ Giorgio Armani
SLIDE NO. 20
 SOME FACTS & FIGURES

 A total of 99.2% (552,849 companies in operation) of all

manufacturing and service businesses are SMEs and the
majority of SMEs (86.6%) are in the services sector.

 Employment- SMEs accounted for 56.4% of the total

workforce.

 GDP-SMEs contributed 33% of the total output.

 Total Export-SMEs contributed 19%.

(Ref: SMIDEC 2009)

“The best way to have a good idea is to have a lot of ideas”

~ Linus Pauling, 1958 SLIDE NO. 21
 Contribution of SMEs to Gross Domestic
Product, Employment, and Export by Sector in
2005

22
SLIDE NO. 22
COMPOSITION OF SMEs IN MALAYSIA
Based on Census on Establishments and Enterprise 2005, out of 99.2% of
SMEs, the services sector comprise 474,706 (86.6 per cent), followed by
39,376 (7.2 per cent) in the manufacturing sector and 34,225 (6.2%) in the
agriculture sector.

It is by no means certain, that things will be better when they change, but when they
should become better, they have to change” ~ George C. Lichtenberg
SLIDE NO. 23
Contribution of SMEs in Services Sector, 2005

*Health include hospital, medical,

dental and veterinary services,
herbalist, homeopathy and foot
reflexology
24
SLIDE NO. 24
Contribution of SMEs in Manufacturing Sector, 2005

25
SLIDE NO. 25
Contribution of SMEs in Agriculture Sector, 2005

26
SLIDE NO. 26
SMEs:- CHALLENGING ISSUES

Challenging
Issues

f. Government
a. Market
Policies/
Incentive

b. Technology
e. Infrastructure

c. Human
d. Financial
Resource

“Not Finance. Not Strategy. Not technology. It is teamwork that remains the
ultimate competitive advantage, both because it is so powerful and so rare”
SLIDE NO. 27
 TRANSFORMING SMEs INTO
GLOBAL PLAYERS

United Nations
Public Service
Award 2004

“An employee is our strategic - partner, a change - agent, an organisation - builder,

a process - facilitator and above all , a champion-of- excellence.”
SLIDE NO. 28
 THE EMERGING SMEs
The Old SMEs The Emerging SMEs
• Goal • Vision
• Price focused • Value focused
• Production Quality Mindset • Total Quality Mindset
• Production driven • Customer driven
• Shareholder focused • Stakeholder focused
• Cost Oriented • Speed Oriented
• Efficient, Stable • Innovative Enterprise
HOW?
• Hierarchical • Flat, empowered
• Machine based • Information based
• Functional • Cross functional
• Rigidly committed • Flexible, learning
• Local, regional, national • Global
• Vertically integrated • Networked, independent
“Create an urgency to change by listening to customers and communicating their
concerns to employees. Customer-driven change motivates employees to engage in
continuous improvement” SLIDE NO. 29
 SMEs AS GLOBAL PLAYERS

PRODUCTIVITY EFFICIENCY COMPETITIVENESS

INNOVATION SYSTEMS HUMAN CAPITAL

• Management Innovation • Certification • Leadership

• Best Practices • Standards •Talent Development
• Service Innovation • Procedures • Centres of Excellence
• Information Management • Measurement • Vendor Programme
System & ICT Applications • Quality Management • BEST
• Process Innovation System • Value Creation

“Habit breaking, the prerequisite for change and renewal, need more than a simple decision. It
takes motivation, desire and will. Crisis can provide that and all too often is the sole force for
change” ~ Robert H. Waterman SLIDE NO. 30
 PRODUCTIVITY IMPROVEMENT
INITIATIVES FOR SMEs
Programme
Capacity Development

Quality Systems Development and Certification

Industry Excellence Award

Development of Excellent Companies: Model Company

Best Practices Management

Performance / Productivity Measurement

Information Management System & ICT Applications

31

SLIDE NO. 31
ORGANISATIONAL EXCELLENCE (6P’s)

PEOPLE EXCELLENCE
POLICY EXCELLENCE
PROCESS EXCELLENCE
PRODUCT EXCELLENCE
PRACTICE EXCELLENCE
PERFORMANCE EXCELLENCE

Proses

“Progress is impossible without change, and therefore those who cannot change
their minds cannot change anything” ~ George Bernard Shaw
SLIDE NO. 32
MPC SMEs DEVELOPMENT VALUE CHAIN
Customers
(large local and
foreign
companies
• New product development in-line
with needs of customers
SMEs • Technology and Information Support
for Innovation
The flows of information
and assistance between
MPC to SMEs and MPC to
partners need to be further
MPC
strengthened

SMEs access information through connection Partners

channels provided by MPC
•Multiple programmes approach and sharing
information system
• Database of best practices that features
dynamic replenishment, direct fulfillment and
practical applications.

“Nobody talks of entrepreneurship as survival, but that's exactly

what it is.”  ~ Anita Roddick SLIDE NO. 33
 FOCUSED AREAS
Entrepreneurship development programme
 Training programme in SME entrepreneurship development.
Enhancing SME-sector skills and knowledge in
management, quality enhancement and delivery
improvements initiatives.
Fostering SME capabilities for inter-firm networking
and linkages
Tracking and benchmarking SME capabilities,
dynamism and competitiveness.
Enhancing SME Marketing Capabilities
Enhancing SME capabilities in and reliance on ICTs
and e-commerce

“Persistence is the twin sister of excellence. One is a matter of

quality; the other, a matter of time”
SLIDE NO. 34
MPC - SME DEVELOPMENT PARTNERS

Partners

Consultants
Data &
Information Ex MPC

Industries Player
Business Best Practices

Model Templates

SMEs
MPC Programmes Competitiveness
SMEs

SME as a Global
Financial Support
Player
Institutions Marketing
Institutions

Trade Institutes
Industrial Associations
Banks
SMIDEC
Development Plan
Govn. Departments Chambers in the region

SLIDE NO. 35
 CAPACITY DEVELOPMENT
INNOVATION & CREATIVITY

TRANSFORMATIONAL LEADERSHIP

QUALITY ENHANCING INNOVATION

SYSTEM

KNOWLEDGEABLE
PROCESS EFFICIENCY
– Know what to
do, INNOVATIVE CUSTOMER RELATIONSHIP
SKILLFULL
– Know how to do it, PERFORMANCE EXCELLENCE
VIRTUE
– Do it correctly. INTERNATIONAL PROGRAMME

“What we see depends mainly on what we look for” ~ Sir John

Lubbock
SLIDE NO. 36
 DEVELOPING K-WORKFORCE

TEAM BUILDING MEETING TRAINING WORKSHOP

CONVENTION SEMINAR FORUM FOCUS GROUP

“The quality of an organization can never exceed the quality of the minds
that make it up “ SLIDE NO. 37
P&Q RESEARCH AND SYSTEMS DEVELOPMENT
PENGURUSAN KUALITI MENYELURUH (TQM)
ISO 9001:2008
INNOVATIVE & CREATIVE CIRCLE
QUALITY ENVIRONMENT (5S)
TOTAL PRODUCTIVE MAINTENANCE
BENCHMARKING
IF YOU CANNOT
BALANCED SCORECARD
MEASURE, YOU
CANNOT MANAGE PRODUCTIVITY MEASURENT
PRODUCTIVITY-LINKED WAGE SYSTEM
CUSTOMER SATISFACTION MEASUREMENT
EMPLOYEE SATISFACTION MEASUREMENT

“Quality means doing it right when no one is looking”

~ Henry Ford
SLIDE NO. 38
 INDUSTRY EXCELLENCE AWARD &
CERTIFICATION PROGRAMMES
Secretariat for:
Productivity Award since 1999
 Prime Minister Quality Award
(Private Sector) Assessment is based on six productivity
indicators and productivity improvement
 Quality Management Excellence initiatives
Award (Private Sector)

Assessors for Other Awards Certification

 National Award for Management  Quality Environment (5S)
Accounting (NAfMA)
 Training of Trainers
 Product Excellence Award
 States Quality Award  Teambuilding
 DPMM Award  Innovative and Creative Circles
 Petronas HSE Award (ICCs)
 Academic Award MOHE  Total Productive Maintenance (TPM)
 Malaysia Retailers Association
(MRA) Award
“In the search for quality there’s no such thing as good enough. There’s never a
finish line. There is , however, a starting line…” ~ K. Theodor Krantz, VELCRO
SLIDE NO. 39
MODEL COMPANY - MULTIPLE PROGRAMMES

 Model 1: TQM Model 5: Process Improvement –Six Sigma, BPR,ICC

 Model 2: QE (5S) Model 6: Performance Measurement System- BSC, KPI
 Model 3: TPM Model 7: ICT & E-Commerce
 Model 4: Lean Management System Model 8: Marketing Excellence

Benchmark- Templates Model SME

Model 1

MPC
Model 2

Model 3r
Benchmark- Database

“Excellence is not a skill. It is an attitude” ~ Ralph Marston

SLIDE NO. 40
BEST PRACTICES MANAGEMENT
BENCHMARKING ONLINE NETWORKING
DATABASE (BOND)
• On-Line e-Benchmark System
• BPNet Knowledge Management
• BP Public Sector
• HR Suite
MALAYSIA BENCHMARKING INDEX (MBI)
COMMUNITIES OF PRACTICE (CoPs)
BENCHMARKING PROJECT

BP VISIT/MISSION
BP PUBLICATION
“Don't strive to be perfect. Strive for excellence”
~ Victoria Principle SLIDE NO. 41
Promoting Best Practices through Benchmarking Programmes
and Activities
Benchmarking On-line Networking Database (BOND)
 E-Benchmark System provides real time competitive
score and ranking on key performance measures
 BP Net is a communication tools which allows CoP
members to capture, disseminate and share
knowledge and best practices.
 HR Suite addresses the Best Practices of Human
United Nation Resource Management and Development
Public
Service Received United Nation Public Service Award 2004
Award 2004
(Innovation)

BOND
BOND e-benchmark
e-benchmark BP
BPNet
Net HR
HRSuite
Suite
SLIDE NO. 42
Promoting Best Practices through Benchmarking Programmes
and Activities

 Malaysia Benchmarking Index (MBI)

 Provides a worldwide perspective on
benchmarks
 Over 100,000 company datasets in the
database
 Enable local enterprises to build on
existing strengths as well as working
to develop areas that require
improvement.

“Excellence is doing ordinary things extraordinarily well” ~ John

W. Gardner  SLIDE NO. 43
AGENDA ON INNOVATION AND CREATIVITY
 Programme on QCC was first launched in 1982 by Y.A.B.
Prime Minister

 Establishment of CoE on Creativity and Innovativeness

 ICC Programmes for Public and Private Sectors

 MPC internal ICC comprising 40 circles

 Innovation Jam 2008 (generated 993 ideas)

 Innovation Jam 2009 (held on 11 July 2009)

 Nurturing innovative and creative circles (ICCs) in creating

value for organisation

 ”Paint a masterpiece daily. Always autograph your work with

excellence” ~ Greg Hickman SLIDE NO. 44
 ICC
ICC CONVENTIONS
CONVENTIONS 2004
2004 -2008
-2008

Type of
 2,078 ICC projects
Achievement Total

 19,747 participants Innovative 218

breakthrough
 1,205 organisations Improvement in 198
product and
services
 RM 738.2 million savings
Reducing downtime 77

 Recognitions and awards Enhancing job 176

effectiveness
for successful ICC projects

“Innovation distinguishes between a leader and a follower”

~ Steve Jobs SLIDE NO. 45
 SHARING THE PRODUCTIVITY
CAKE

“An ounce of performance is worth pounds of promises”

~ Mae West  SLIDE NO. 46
 NATIONAL AGENDA ON
PRODUCTIVITY-LINKED WAGE SYSTEM
(PLWS)
 Ninth Malaysia Plan

“…….to enhance competitiveness, resilience and labour

productivity, firms will also be encouraged to implement the PLWS”
 Third Industrial Master Plan

“To enhance competitiveness, the wider adoption of remuneration

systems, based on productivity and performance (e.g. the PLWS)
needs to be encouraged at the firm level”

“Any necessary work that pays an honest wage carries its own

honor and dignity” ~  W. Kelly Griffith SLIDE NO. 47
 PRODUCTIVITY-LINKED
WAGE SYSTEM (PLWS)
 Establishes a closer link between wages and productivity so as to enhance
competitiveness.
 Ensures that wage increases commensurate with higher productivity
growth.

2001 ~ 2004 2005 ~ 2008

Companies with PLWS Elements
in Collective Agreements 691 749

Impact of PLWS Implementation 2006 (%) 2008 (%)

Productivity 2.64 5.17

Staff Turnover 5.21 2.13
Absenteeism 8.80 4.17
Rejects and Reworks 5.33 2.85

“Give the laborer his wage before his perspiration be dry” ~

Prophet Muhammad s.a.w. SLIDE NO. 48
COMMUNICATING EXCELLENCE
THROUGH PUBLICATIONS

Value-added information on
Productivity, Quality,
Competitiveness, Best Practices
and SMEs

SLIDE NO. 49
COMMUNICATING EXCELLENCE THROUGH WEB
MPC WEBSITE TRAINING AND E-LEARNING BENCHMARKING ONLINE
MANAGEMENT SYSTEM NETWORKING DATABASE (BOND)
www.mpc.gov.my

E-LEARNING MODULES MANUFACTURING PRODUCTIVITY

INDICATOR

“Along with success comes a reputation for wisdom”

~ Euripides SLIDE NO. 50
“Success does not consist in never making blunders, but in never
making the same one a second time ” ~ Josh Billings SLIDE NO. 51
CURRENT CALLS FOR INNOVATION

“Formulate new economic

model based on
innovation, creativity and
high value”
(Invest Malaysia, June 30, 2009)

“Innovation is the central issue in economic prosperity”

~ Michael Porter SLIDE NO. 52
CURRENT CALLS FOR INNOVATION

“If we can tie productivity with

innovation and creativity, the
improvements in problem solving
will see a quantum leap instead of
just being incremental”
(Y.A.B. Dato' Sri Mohd Najib Tun Abdul Razak,
May 5, 2009)

“Innovation is the ability to see change as an opportunity - not a

threat” SLIDE NO. 53
THE WAY FORWARD

Transformation -.Innovation . Partnership

54
SLIDE NO. 54
 STRATEGIES TO
TRANSFORMATION

“Transformation in vision and consciousness will automatically

create favorable circumstances” ~ Innerspace SLIDE NO. 55
STRATEGIES TO INNOVATION

"The essential part of creativity is not being afraid to fail“

~ Edwin H. Land SLIDE NO. 56
SLIDE NO. 57
 STRATEGIES TO PARTNERSHIP
Leverage on partners and network :

Intensify public-private partnerships (PPP)

programmes for larger outreach and higher
impact

Strengthen selected high impact

collaborative programmes to enhance
visibility

Outsource conventional training

programmes

“It is not only one person's work, it's really a partnership and
collaboration during all these years” ~ Christo  SLIDE NO. 58
 IMPACT
 Breakthrough in costs efficiency and operational
efficiency

 Quantum leap reduction in rework and reject rates

 Enhanced products and services performance

 Accelerated growth in productivity and profitability

 Strengthen the country competitiveness

 Increased number of organization with world class

practices

 Foster a society with strong innovation capabilities

“Physical strength can never permanently withstand

the impact of spiritual force” ~  Franklin D. Roosevelt SLIDE NO. 59
 HOW?
 Reviewing existing programmes and activities
 Applying methods such as the use of case studies,
 Leveraging on public-private partnership
 Expanding strategic alliances with international
organizations/ institutions
 Intensifying dissemination of knowledge
 Enhancing the use of ICT and e-learning
 Creating bigger pool of model companies as impetus
for growth

“He who knows best knows how little he knows”

~ Thomas Jefferson SLIDE NO. 60
 CHALLENGES
Raising perception level through changes
in mindset and attitude;
Mitigating global crisis through non-fiscal
measures;
Creating a platform for sharing of best
practices through the Malaysia
Benchmarking Index (MBI) repository;
Instilling culture of excellence through
value creation and talent for creativity and
innovation.

“Accept the challenges so that you may feel the exhilaration of

victory” ~ General George S. Patton
SLIDE NO. 61
 Values for Success Challenges
1. Teamwork QUALITY

ITY
2. Discipline PRODUCTIV

3. Diligent One Malaysia

4. Respect for Time SPEED

5. Honouring One’s Word People First

6. Dedication to Work

7. Efficiency in Performance Now

Implementation of Tasks

8. Placement of Larger
Community Above Self
- YAB Dato' Sri Mohd. Najib Tun Abdul Razak, 24 March 2009 & 3 April 2009
“Success is the good fortune that comes from aspiration,
desperation, perspiration and inspiration” ~ Evan Esar SLIDE NO. 62
 THE 7Rs SUCCESS FACTORS
 Review & Rationalise

 Realign & Reconcile

 Rules and reforms

 Renovate and reengineer

 Retrain and regulate

 Replicate and record

 Reward and recognition

“The secret of success is to know something nobody else knows”

~ Aristotle Onassis SLIDE NO. 63
choucran blagadariu kiitos xie xie hvala ti tak
ευχαριστώ
por diras Bedankt! arigatou merces grazzi
спасибо mulţumire
‫ﺮﻜﺸﻟﺍ‬
dzienkuje go-MOB-dah blagodarya tante grazie
danubat köszönöm dziękuję
ederim muito webale nnyo
Tusen takk mamnun hvala
obrigado tesekkur multimesc asante sana

www.mpc.gov.my
“Ask not what your country can do for you, ask what you can do
for your country” … John F. Kennedy SLIDE NO. 64
Japan International World Association of Industrial and
Cooperation Agency ASIAN PRODUCTIVITY Technological Research
ORGANIZATION Organisations

INDUSTRY /
TRADE OUR PUBLIC
ASSOCIATIONS PARTNERS AGENCIES

World Economic Forum Institute for Management Global Benchmarking

Development Network

SLIDE NO. 65