Behavioral Competencies

for BRAC
Disciplines
On-time, Full-time
 NO
Mobile Usage
(During entire workshop)
To ask questions:
raise hand,
await turn
NO Side-Talk
(Except during group work)
100% Mind-Focus
(Leave all other thoughts at the door!)
 Open,
Limitless
Mind
NO We have always done it this way
 Who are you?

Expert Learner
You are here to share You are here to learn
your experience from others

Prisoner Vacationer
You are here because You are here to see
management wants what others are up to
you to!
Why we are here today?
What is your role and expectation today?
Time for a break
Interpersonal relationship
&
Office Etiquette
Positive Negative
 Interpersonal Skill
The term 'interpersonal skills, in professional contexts,
refers to a person's ability to carry out social
communication and interactions effectively in an
organization.

Communicating respect for other people or professionals

within the workplace enables one to
Reduce Conflict
Increase Participation
Increase Motivation
Get information and Assistance more easily
Complete Tasks
 Communication

INTERPERSONAL SKILLS

Positive Attitude Empathy & Respect

Video
 Empathy and Respect

Being able to accurately interpret other people's emotions.

Being sensitive to other people's feelings

Being polite

Being able to listen to someone without jumping to

conclusion or forming personal judgement
 Positive Attitude
Being able to see the brighter side of a situation

Willing to help

Calmly arriving at resolutions to a conflict

 Relationship Building
Be friendly and encouraging to co-workers.

Be responsible if you say youre going to do something, do

it. If youre unable to complete a task for some reason,
make sure information is communicated to all team
members who would be impacted.

If you share an office, be considerate. Find out how your

office mate works and be respectful.
For example, some people need to work in complete
silence, while others enjoy background music. Make sure
youre not inadvertently making your office mate crazy with
your personal habits.
 Relationship Building

Understand that people are unique and dwell on their positive

qualities, not their negative qualities. Its acceptable to not be
friends with everyone, but try to at least be professional and
cordial in your interactions.

Rise above office gossip. No one wants to earn the reputation of

being the office busybody.

Communicate, communicate, communicate! Your co-workers are

not mind readers, so make sure youre communicating with them
and your manager on a regular basis.
Office Etiquette
Video
 What is Office Etiquette
Office Etiquette or
office manners is about
conducting yourself
respectfully and
courteously in the office
or workplace.

Rules governing socially acceptable

behavior.
Source: Princeton University
 Identify Poor Etiquettes

Workplace Hygiene & Dress code

Workstation Environment
Workplace Behavior towards others client, colleagues,
customers
 Why Etiquette is Crucial

Proper etiquette avoids conflict

Simple courtesy goes a long way with even strangers.

Etiquettes build strong relationships everywhere we go.

Office etiquette gives you a great advantage in the
business world

It is required for career success

It builds leadership quality
Where etiquettes are required

- Job interview

- Cubicle life

- Meetings

- Business email

- Video-conferences

- Business relationships
Video
 Tips for maintaining
Cubical Etiquettes
Be respectful
Dont take or borrow things from a co-workers desk
Avoid trying to talk to someone who is on the phone or sending an e-mail
If someone is out, dont hang out at their cubicle reading whats on their desk
(e.g., memos, faxes, letters)
Dont peer over the top of your cubicle wall (called prairie-dogging) to see what
the next person is doing. Respect their privacy.
Avoid speakerphone and dont discuss personal or confidential issues at your desk,
even on the phone. Remember, your conversations travel.
Make sure your cell phone is set on silent, or at least set to a low volume ring
tone that wont disturb others
Dont leave old food in your space or bring in food with really strong odors
Avoid loud music.
Keep your cubicle clean, neat and organized
Watch out for offensive pictures, posters, slogans, etc.
What is Personal Grooming?

Grooming

By dressing appropriately and taking care of basic

grooming aspects like hair and make-up you can be
transformed and will project an image of someone who
is well groomed and acceptable by all at all times
 Personal Grooming
Why is it important?

To function and fit in in todays society,

you must make sure your personal
grooming is up to standard.

Job opportunities, relationship

possibilities and invitations to parties
and other social events are all linked to
how you present yourself to the world.

Grooming is simply one of those things

that there is no excuse not to take time
and effort with
What is a dress code?

Appropriate dressing for a specific work place

Culturally accepted dress

All organizations have a certain

dress code and you are expected
to maintain it at all times while in
that setup
Here are some basic tips you
may follow
 Netiquettes

E-mail Etiquette

Cell Phone Etiquette

Social Media Etiquette

Video
 E-mail etiquette tips
Know your audience
Make it action oriented
Beware of the reply all button
Make the subject line grabbing

Dont hide behind your email

Respond to emails in a timely manner
Make sure your message is simple and clear
Use proper spelling, punctuation and grammar

Use an out of office reply when necessary

Review the email before you send it in the first place
Video
 Cell phone Etiquette tips
Take personal calls in a private place
In a cubicle, turn your mobile device to
silent

Have a professional ring tone

In meetings, avoid reading under the
table.

Avoid to interpret others phone

conversation
Always speak in low volume
 Managing Social media Etiquette

Dont spread Avoid

Always Maintain
Malicious Negative, Dont share
Be polite Social-media
Gossip Suspicious Personal
& Etiquette
or & Information
Be Professional
Content Harmful
content
Tips of Meeting Etiquettes
Be on time
Be prepared
Bring your business cards
Silence your cellphone
Have a positive attitude
Be a good listener and active participant
Avoid nervous habits
Dont eat during meetings
Follow through on your assigned action items.
How to be Professional with office Buddies

When our colleagues are our supplier:

Establish the requirements and ensure clear
understanding
Ensure allowing adequate time to deliver
requirements
Renegotiate a deliverable date that is acceptable to
both parties
Be clear that underperformance will not be
accepted
How to be Professional with office Buddies

When our colleagues are our customer:

Ensure we clearly understand our internal customers
requirements
Ensure we have adequate time to deliver on our
commitment
Ensure consequences are informed
Ensure that we apply the same principle to our business
relationships that we do with our personal relationships
 Professional Etiquette

Paying attention to appearance

Maintain courtesy
Proper body language
Being on time
Doing the fair share of work
Showing proper manners and appropriate behavior
Dont act like buddy with office colleague
Maintaining telephone etiquette
Maintaining email etiquette