A SURVEY ON

COMMUNICATION
SYSTEM IN
ORGANIZATION
NEESA
LEISURE
LTD.ISO 9001: 2000 Certified
Vision
► Creating an excellent infrastructure and
providing famed Asian hospitality to achieve
unmatched customer delight and deliver
'value for money' experience and to prove a
bond of unity yet individuality with our
expanded
 Mission

To become a prominent hospitality player in

Northern / Western India by developing more
than 1000 rooms by Dec 2009 with strong
accent on Spa, Golf and Club facilities.
In its effort to achieve the mission of
becoming a 1000 plus rooms hotel chain with
multiple, mix and match formats, NLL is
building six more resorts/hotels/golf courses
in selected cities.
► Thechairman of the organization is Mr..
Sanjay Gupta.

► He was the former c.e.o of Adani group

► And also worked as a c.e.o of G.S.P.C.
► He is a retired IAS officer(1985-2002)
►Cambay Spa & Golf Resort , Gandhinagar, is
the first Five Star resort of Neesa Leisure
Ltd. (NLL) It is the first SPA Resort of
Gujarat. Cambay Spa & Golf Resort has
been affiliated to RCI and is offering
fun filled inflation free holidays to its
Members through the RCI Exchange system.
Complete with an executive golf course and
academy, it offers,
 Service provided
They are provided
services like
►Hotel & resort
►Spa ►Education
►Yoga
►Time share
►Golf
►Club
►Tours and travels
In Cambay Gandhinagar, they are provided facilities like
► 154 suites/ rooms/ cottages
► 13 Banquet Halls
► Restaurants
► Conference & Banquet facilities (with capacity ranging from   20 to 600)
► Spa and Beauty Salon
► State-of-the-art Gymnasium
► Swimming pool
► Mini theatre
► Discotheque
► Amphitheatre
► Golf club
(This is the largest resort in Gujarat in terms of room capacity)
 We have surveyed 20 persons of the organization.
the number of employees working in cambay is
round about 500 working in the different
departments….
 For the survey we have selected qualitative method.
 Analysis of questionnaire
► Which type of communication is being used
in your organization
60

60

50

40 30

30

20 10

10
0
1

written oral both

What form of written communication are
used?
others
Letters
5%
25%

e-m ails circulars

50% 10%
faxs m em os
5% 5%

Letters circulars m em os faxs e-m ails others

► Which form of oral communication is used in
your organization?

20%
form al m eeting
pres entation
5% video conferencing
s em inars
60%
15% announcem ent
telephone
0%
► Can
you contact directly to the top level
mgmt?
total, 100

100 no, 80

80

60

40 yes , 20

20

0
1

yes no total
Which medium is used to train
employees?

presentation
others s
15% 15%

practical
oral teaching examples
40% 30%

presentations practical examples oral teaching others

Do you take tea or breakfast
with your boss?
100
90
80
70
60
100
50
40 70
30
20 30
10
0
yes no total

► This
question shows the level of informal
communication of higher level to lower level
Does the Director invites the
employees at his personal parties?
100
90
80
70
60
100
50
80
40
30
20
20
10
0
yes no total

► From this question we can see the level of

informal communication
Do you celebrate the b’day of all
employees at your work place?
total, 100
total

no, 70
no Series 1

yes , 30
yes

0 50 100

Here the level of employee is affecting on

celebrating the birthday in org.
How the employees in your
organization motivated for his best
work?
30 30
30
25
25

20
15
15

10

0
1

Incentive Bonus Awards others

Are you satisfied with the behavior
of your senior with you?
total, 100
yes , 90
100

80

60

40
no, 10
20

0
1

yes no total

► Most of the employee are satisfied with senior’s behavior

towards them.
Are you satisfied with the
communication system in your
organization?
100

100

80
80

60 yes
no
40 20 total
total
20 no

0 yes

Most of the employees are satisfied with the current

communication system
 Conclusion
► Here by we concluded that the company has good
communication system.
► The top level management has taken utmost care
of the system
► B’coz of which the employees are having
confidence in management, and are delivering
better services to customers
► Which can be seen through the progress the
company has done.
► But still much is to be done for lower level
employees.