Requirement

Maintain Design

Application

Deploy Develop

Test
 On-Site Customer Web Based Portal

Incidents

Tracked Calls Service Desk

Users

Diagnostics
Auto Escalation

Engineers Remote Fix Service Reports:

OR Historical
Dispatch Onsite Performance
IT/NW Infrastructure Report

Management / Vendors
 Requisition
Procurement
Installation
IT Asset Life Cycle Inventory Maintenance
Management
Relocation / Re-assignment
Decommission
Disposal