Professional Documents
Culture Documents
Embracing Difference
Fourth Edition
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The Communication Process
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Functions of Communication
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The Communication Process
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Communication Process... People
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Communication Process...
The Message
The thought, feeling, or action that is
sent from the source to the receiver with
the use of symbols
Can be verbal, nonverbal, intentional,
and unintentional
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Communication Process...
Encoding
The process of putting thoughts, ideas,
or feelings into meaningful symbols that
another person can understand.
Most familiar with concept of words
Rely on frame of reference to choose
appropriate symbol
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Communication Process...
Decoding
The process of interpreting or attaching
meaning to another persons message
People decode messages differently
based on their frame of reference
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Communication Process...
Channel
The vehicle by which the message is
communicated from the source to the
receiver
Various types of media
TV, radio, movies, newspapers, social
networking sites
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Communication Process...
Feedback
The receivers response to the senders
message
It provides information about the way
the message is being interpreted
As senders, we sometimes have
difficulty interpreting feedback
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Communication Process...
Context
Context The conditions surrounding
communication with others.
Physical Setting Where and when the
communication occurs. Location, seating
arrangement, time of day, room size, and
lighting all affect the process.
Psychological Climate The attitudes and
feelings we have about ourselves and the
other people involved in the communication.
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Communication Process...
Noise / Interference
Noise and Interference Any intended
or unintended stimulus that affects the
fidelity of a senders message.
External Noise Includes sounds or visual
stimuli that draw our attention away from the
intended message.
Internal Noise Includes our own thoughts or
feelings that prevent us from processing the
senders message.
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Functions of Communication
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Types of Communication
Intrapersonal
Communication with ourselves.
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Types of Communication
Interpersonal
The informal exchange that occurs
between two or more people.
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Types of Communication
Interpersonal
Informal exchange that occurs between
two or more people
Dyadic is the interaction between two
people.
Small group includes interactions with
three to eight people.
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Types of Communication
Small Group
Less intimate than dyadic and less
formal than public speaking
Can be informal discussion or problem-
solving group or committee
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Types of Communication
Public
Involves an individual sharing of
information with a large group.
The situation is usually a speaker
presenting ideas to an audience.
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Understanding Difference,
Diversity, and Communication
Everyones frame of reference is unique and
thus makes us different from one another.
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