PURPOSE

AND

MISSION

Roto-Rooter Plumbing is the

total maintenance solution
provider.
CORE VALUE FOR
MAY 2016
BE PROACTIVE!
 HABIT NO. 3

PUT FIRST THINGS FIRST

Principles of Personal Management
Habit 3 is the second or physical creation. It
is the exercise of independent will toward
becoming principle centered. Effective
management is putting first things first.
TIME-LIFE MANAGEMENT QUADRANT

Important Important
& Urgent Not Urgent

Not Important Not Important

But Urgent Not Urgent
 TIME MATRIX ACTIVITIES

URGENT NOT URGENT

Prevention
Pressing Matters Relationship Building
IMPORTANT Crisis / Panics Planning & Preparation
Fire Fighting Implementing Systems
Deadline Driven Projects Professional Knowledge

Interruptions Trivia
Some Calls / Mails Busy Work
NOT Some Reports / Meetings Time Wasters
IMPORTANT Unprepared Meetings Unproductive Activity
Popular Activities Everything Else

URGENT NOT URGENT

 TIME MATRIX QUADRANTS

URGENT NOT URGENT

IMPORTANT THE QUADRANT OF THE QUADRANT OF

NECESSITY LEADERSHIP

NOT THE QUADRANT OF THE QUADRANT OF

IMPORTANT DECEPTION WASTE

URGENT NOT URGENT

 WHAT IS A TEAM?
A small group of individuals with
complimentary skills/knowledge who
must work together toward a
common purpose for which they hold
themselves mutually accountable.

Coming together is a beginning, keeping

together is progress, working together is
SUCCESS!
-- Henry Ford
 GROUPS VERSUS TEAMS
Grouping is made for Team members recognize
Administrative purposes interdependence and both
only. personal and team goals are best
done with mutual support.
Members tend to work Members feel sense of urgency
independently; sometimes and ownership (due to
with cross purposes (due to commitment to team goals they
lack of interaction/planning). helped established.

Members are told what to Members work in climate of trust

do; instead of asked what and make an effort to understand
best approach would be. each others viewpoint.
Members not participate in Members participate in decisions
decisions affecting the group. affecting the team.
TEAM DEVELOPMENT STAGES
 TEAM DEVELOPMENT STAGES - 1
Newly formed team generally goes through four (4)
stages of development
1. Form
Goals, expectations, and norm of behavior
are unclear.
Team members do not know each other well.
Interpersonal relationship is guarded.
Members do not build on each others ideas.
There is little spontaneous discussion.
 TEAM DEVELOPMENT STAGES - 2

2. Storm
Goals may still be unclear.
Hidden agendas, poor listening.
Conflict of influence, power and visibility.
Defensiveness and finger pointing likely.
Members worry about workload of team.
 TEAM DEVELOPMENT STAGES - 3

2. Norm
Acceptance of others open expressions
of feelings and ideas.
Team members feel comfortable with
each other.
Team members begin to be committed to
team goal.
 TEAM DEVELOPMENT STAGES - 4

2. Perform
Relationships are of high priority as in,
trust, support, and confidence.
Communication is open, team members
understand each other and are
interdependent.
Team members are committed to team
goal.
TEAM DEVELOPMENT STAGES
 Roto-Rooter
Plumbing is the total
maintenance solution
provider.