Professional Documents
Culture Documents
Employee Satisfaction
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2001 Wadsworth, a division of Thomson Learning, Inc
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2001 Wadsworth, a division of Thomson Learning, Inc
Individual Differences in
Employee Satisfaction
Important Findings
Consistency across jobs
Consistency across time
Relationship between life
satisfaction and job satisfaction
Why?
Genetics
Core self-evaluation
self-esteem
self-efficacy
internal locus of control
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optimism/positive affectivity
2001 Wadsworth, a division of Thomson Learning, Inc
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2001 Wadsworth, a division of Thomson Learning, Inc
Discrepancy Theories
Have the employees expectations
been met?
Realistic job previews (RJPs)
Have the employees needs, values
and wants been met?
Maslows Needs Hierarchy
ERG Theory
Two-factor Theory
McClellands Needs Theory
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2001 Wadsworth, a division of Thomson Learning, Inc
Discrepancy Theories
Maslows Need Hierarchy
Self-actualization needs
Ego needs
Social needs
Safety needs
Basic biological needs
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2001 Wadsworth, a division of Thomson Learning, Inc
Discrepancy Theories
ERG Theory
Growth
Relatedness
Existence
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2001 Wadsworth, a division of Thomson Learning, Inc
Discrepancy Theories
Two-Factor Theory
Motivators
responsibility
challenge
job control
Hygiene factors
pay
benefits
coworkers
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2001 Wadsworth, a division of Thomson Learning, Inc
Discrepancy Theories
McClellands Needs Theory
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2001 Wadsworth, a division of Thomson Learning, Inc
Job Facets
Are the tasks enjoyable?
Do the employees enjoy
working with their
supervisors and
coworkers?
Are coworkers outwardly
unhappy
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2001 Wadsworth, a division of Thomson Learning, Inc
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2001 Wadsworth, a division of Thomson Learning, Inc
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2001 Wadsworth, a division of Thomson Learning, Inc
Increase Opportunities to
Socialize
Picnics
Lunches
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2001 Wadsworth, a division of Thomson Learning, Inc
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2001 Wadsworth, a division of Thomson Learning, Inc
Increase Humor
Bulletin boards with humor
Attach cartoons to boring
memos
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2001 Wadsworth, a division of Thomson Learning, Inc
Have Surprises
Order lunch for everyone
Let everyone leave an
hour early
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2001 Wadsworth, a division of Thomson Learning, Inc
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2001 Wadsworth, a division of Thomson Learning, Inc
Premack Principle
Reinforcement is relative between people
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2001 Wadsworth, a division of Thomson Learning, Inc
Reinforcement Hierarchy
1. Analyze data
2. Input data
3. Create reports
4. Print reports
5. Return phone calls
6. Attend meetings
7. Make phone calls
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2001 Wadsworth, a division of Thomson Learning, Inc
Eliminate Dissatisfiers
Interpersonal conflict
peers
supervisors
customers
Inequity
Low pay
Job security
Poor working conditions
Work schedule issues
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2001 Wadsworth, a division of Thomson Learning, Inc
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2001 Wadsworth, a division of Thomson Learning, Inc
Overload
Conflict
peers
supervisors
Boredom
Safety Issues
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2001 Wadsworth, a division of Thomson Learning, Inc