OBJECTIVES

Describe factors influencing the communication

process.
 INTRODUCTION
Communication is a critical skill for nursing. It is the process
by which humans meet their survival needs, build
relationships, and experience emotions. In nursing,
communication is a dynamic process used to gather
assessment data, to teach and persuade, and to express
caring and comfort. It is an integral part of the helping
relationship
 Communication
Any means of exchanging information or feelings between two or
more people. (kozier)
 MODES OF COMMUNICATION
A. Verbal Communication- people used the words they use these words
vary among individuals according to culture, socio economic
background, age and education.
Needs to consider:
A. pace and intonation
B. Simplicity
C. Clarity and Brevity
D. Adaptability
E. Credibility
F. Humor
MODES OF COMMUNICATION
B. Nonverbal Communication- sometimes called body language
sending or receiving of wordless messages. Such as gesture, body language,
posture, tone of voice or facial expressions,
Nonverbal communication have the following three elements
Appearance
Speaker clothing, hairstyle, neatness, use of cosmetics
Surrounding room size, lighting, decorations, furnishings
Body Language
facial expressions, gestures, postures
Sounds
Voice Tone, Volume, Speech rate
Communication process

Is a guide toward realizing effective communication. It is through the communication

process that the sharing of a common meaning between the sender and the receiver
takes place. Individuals that follow the communication process will have the
opportunity to become more productive in every aspect of their profession. Effective
communication leads to understanding.

The communication process is made, up of four key components. Those components

include encoding, medium of transmission, decoding, and feedback. There are also
two other factors in the process, and those two factors are present in the form of the
sender and the receiver. The communication process begins with the sender and ends
with the receiver, (nick sanchez)
Methods of effective
communication
Talking
You have to express yourself to convey a message.

Listening
Your ears might hear the words, but listening requires focus, interest and desire to
understand

Non-verbal communication
Even when you say nothing, youre communicating. Your posture, facial
expressions and gestures all tell a story.
Methods of effective
communication
Empathy
Considering the other person's point of view can go a long way toward being a
better communicator.

Delivery
There are many ways to deliver a message. If it's not possible to speak to someone
face-to-face, the telephone, e-mail or written messages will have to do.

Mixed messages
Actions speak louder than words, as the sayingg goes. It's easier said than done, but
setting emotion aside and sharing your feelings, hopes and desires can help you be
understood.
Characteristics of Good
Communication
Completeness
Answer all questions asked
give something extra, when desirable
check for the five w's and any other essentials

Conciseness
Focus on you" instead of "i" or "we"
Show reader benefit/interest in the reader
emphasize the positive, pleasant facts
Characteristics of Good
Communication
Concreteness
Use specific and accurate words, facts z.nd figur is

Clarity
Choose short, familiar, conversational words

Courtesy
Be sincerely tactful, thoughtful, and appreciative

Correctness
Use the right level of language
BARRIERS TO COMMUNICATION

LANGUAGE
GENDER
CULTURE
NOISE
HEALTH ILLITERACY
ANGER
INCONGRUENT/ NON-THERAPEUTIC RESPONSES