UNIT VI- CARE ENHANCEMENT QUALITIES OF HEALTH

WORKER
A. COMMUNICATION

PRESENTED BY: JAMINE JOYCE C. ORTEGA RN

OBJECTIVES
At the end of the discussion, MSN students will be able to:
Define Communication
Identify different modes of communication
Recite communication process
Describe factors influencing the communication
process.
 INTRODUCTION
Communication is a critical skill for nursing. It is the process
by which humans meet their survival needs, build
relationships, and experience emotions. In nursing,
communication is a dynamic process used to gather
assessment data, to teach and persuade, and to express
caring and comfort. It is an integral part of the helping
relationship
 Communication
Any means of exchanging information or feelings between
two or more people. (kozier)
According to Keith Davis "Is the processes of passing of
information and understanding from one person" to another
Is any behavior that results in an exchange of meaning by
American Management Association
It is a process of exchanging information, ideas, knowledge,
sharing of experience between the sender and receiver
through accepted code or symbols.(Five terms social process,
symbols, meaning and environment)
Is the art of transmitting information, ideas and attitudes from
one person to another
 MODES OF COMMUNICATION
A. Verbal Communication- people used the words they use these words
vary among individuals according to culture, socio economic
background, age and education.
Needs to consider:
A. pace and intonation
B. Simplicity
C. Clarity and Brevity
D. Adaptability
E. Credibility
F. Humor
MODES OF COMMUNICATION
B. Nonverbal Communication- sometimes called body language
sending or receiving of wordless messages. Such as gesture, body
language, posture, tone of voice or facial expressions,
Nonverbal communication have the following three elements
Appearance
Speaker clothing, hairstyle, neatness, use of cosmetics
Surrounding room size, lighting, decorations, furnishings
Body Language
facial expressions, gestures, postures
Sounds
Voice Tone, Volume, Speech rate
 ELEMENTS OF COMMUNICATION
Sender
is the, speaker, issuer or writer, who intends to express or send out a
message

Encoding
which means translating information into a message in the form of
symbols that represent ideas or concepts.

Channel
is the medium through which the message is communicated
Decoding
the process where the message is interpreted tor
its content.

Receiver
the person who decodes the message

Feed back
the response of the receiver to the message
 Communication process
The communication process is dynamic, continuous, irreversible, and
contextual. It is not possible to participate in any element of the process
without acknowledging the existence and functioning of the other
elements.

The sharing of meaningful information and exchange of information (a

message) between two or more people.

Is a guide toward realizing effective communication. It is through the

communication process that the sharing of a common meaning
between the sender and the receiver takes place. Individuals that follow
the communication process will have the opportunity to become more
productive in every aspect of their profession. Effective communication
leads to understanding.
Methods of effective
communication
Talking
You have to express yourself to convey a message.

Listening
Your ears might hear the words, but listening requires focus, interest and desire
to
understand

Non-verbal communication
Even when you say nothing, youre communicating. Your posture, facial
expressions and gestures all tell a story.
Methods of effective
communication
Empathy
Considering the other person's point of view can go a long way toward being a
better communicator.

Delivery
There are many ways to deliver a message. If it's not possible to speak to someone
face-to-face, the telephone, e-mail or written messages will have to do.

Mixed messages
Actions speak louder than words, as the sayingg goes. It's easier said than done, but
setting emotion aside and sharing your feelings, hopes and desires can help you be
understood.
Characteristics of Good
Communication
Completeness
Answer all questions asked
give something extra, when desirable
check for the five w's and any other essentials

Conciseness
Focus on you" instead of "i" or "we"
Show reader benefit/interest in the reader
emphasize the positive, pleasant facts
 Characteristics of Good
Communication
Concreteness
Use specific and accurate words, facts and figures
Clarity
Choose short, familiar, conversational words
Courtesy
Be sincerely tactful, thoughtful, and appreciative
Correctness
Use the right level of language
BARRIERS TO COMMUNICATION

LANGUAGE
GENDER
CULTURE
NOISE
HEALTH ILLITERACY
ANGER
INCONGRUENT/ NON-THERAPEUTIC RESPONSES
REFERENCE:
Kozier and Erbs Fundamentals of Nursing (Concepts. Process and Practice) 8* edition.
Upper Saddle River, New Jersey 07458