New Hire Presentation 2016

IBM Global Business Services
ANZ GBS Asset Management

New Hire Workstation Setup
Initial configuration & password changes
deeper
Copyright IBM Corporation 2006

GBS/GPS Asset Management Teams
Sydney (Enquiries from all cities)

June Williamson (Team Lead)
Email - June Williamson
- Daniel Choi
- Thomas Mitchell
- James Dolphin
Phone: (02) 9397 8690
Melbourne
Sasika De Silva
Tony Nguyen
Email - Sasika De Silva (sasdesi@au1.ibm.com)
- Tony Nguyen (ngtony@au1.ibm.com)
Phone: (03) 9626 6399
2 AMT - Initial Configuration & Password changes | Edited on 09/02/2016 Tony Nguyen and Sasika De Silva Copyright IBM Corporation 2006
Safety and Security - Take care of your workstation
Please be sure to take the following precautions to keep your laptop/workstation safe:
Beware when carrying your laptop between meetings - drops can

occur easily so please close the lid or use a case if possible.
Always use a case or satchel for extra protection & do not jam the
bags - a common cause of broken screens.
Beware of holding foreign objects over your laptop.
Do not ever bring liquids near the laptop & do not pack your drinks in
the laptop bag.
Avoid exposing your laptop bag to rain - raindrops can seep into your
bag & do damage.
Beware of thieves - in car parks, at stoplights, on trains and public
places. A laptop is a target & magnet for thieves!
Avoid leaving your laptop in your car - even the boot can be unsafe.
Beware of exposure at stoplights.
Do not leave your laptop at your feet when on a train, or in a public
place (bus stop, cafe or bar)
The following will be setup/configured on your laptop this session
Windows Symantec Encryption Desktop (SED)/Mac

OS Password
IBM Notes Password
Intranet Password
Removal of File Vault password
Changing your PASSWORD
For Mac OS, follow these steps:

For Windows, follow these steps:
1. From the Apple menu, select System Preferences.
1. Whilst logged into Windows, Go to the desktop and press 2. Select Users & Groups.
CTRL+ALT+Delete once. If you do not get the password 3. Click Change Password, and enter your old password and your
change option, you may need to change a setting in Control new password.
Panel/User Accounts.
2. At the Logon Information screen, click the Change
Password button.
3. On the Change Password box, type your pre-configured
Windows Password.
4. Choose a new password and confirm the new password (Min
8 characters long).
5. Press OK.
6. You should get a confirmation that your Windows Password
has been changed.
7. Write down your new password, you will need it every time 4.Click Change Password.
you log into Windows on your PC.
**PLEASE NOTE!!!
All passwords must:
Your Windows/SED password is set to expire every 90 days. You will receive notifications before
the 90 days is up. Please change the password BEFORE it expires. If you let it expire, SED Be at least 8 characters long.
will not sync up and you will be locked out of your computer and require a SED recovery Contain at least one numeric or special character.
token. This will mean your PC will be unusable for AT LEAST half a day. Ensure you Contain at least one alphabetic character.
change your passwords before going on leave. Be changed every 90 days.
How to contact the Help Desk using web chat on IT Help Central (ITHC)
WINDOWS LAPTOPS
How to contact the Mac OS & iOS Help Desk
Navigate to:
https://w3.the.ibm.com/mac/#/live-help
Until the HelpDesk is available in Australia, There is Help

desk support in these areas with their relative contact
hours as shown below:
Changing your IBM NOTES PASSWORD
Follow these steps:

1. Open IBM Notes.
2. At the Password Prompt, enter your pre-configured password (usually default to welcome2ibm then
click OK.
3. Once logged on, go to File > Security > User Security.
4. When prompted for a password, use your pre-configured password.
5. On the User Security screen, click on Change Password.
6. When prompted for a password, use your pre-configured password.
7. At the Password prompt box, type in your new IBM Notes password then press OK.
8. Click OK on the User Security screen.
9. Remember your new password, you will need it every time you log-in to use IBM Notes.
10. You will be prompted to change it sometime in the future usually within 90 days.
**For approximately the first 6 weeks, your emails will be received on a Domino server, d23ml004. You will then be
migrated to the Smart Cloud Network after receiving 3 notification emails of which the third will require your action to
begin data migration to the cloud. Your inbox will then have a size limit of 50 GB. Once youre near this limit, you will
receive a notification and must then reduce the size of your inbox or your ability to send emails will cease. To do so, you
may either delete or archive your emails. **
All archives you create must be encrypted via file->Database->Properties;>Encryption settings
Password Troubleshooting
Please change all your passwords:
1. Before they expire - All passwords will expire within 90 days.
2. Before going on leave Please keep a record of all new passwords.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
If you do not change your passwords before the given date, you will be locked out of the system and access to the intranet will be
temporarily suspended until you do so.
======================================================================================================
Intranet
If your intranet account is locked, or if you have forgotten your password, go to w3.ibm.com and on the left hand side click forgot
your password then create/reset password. This will give you a temporary password which will expire within 24 hours and
must be changed to a personal password before the expiration time.
IMC
If your IBM Mobile Connect account is locked, contact IT Help Central via chat (https://w3-01.ibm.com/helpcentral/Support),
or ring 1300 735 426 and follow the prompts. After a password change, please disable the remember password feature to avoid
your account being suspended from incorrectly entering passwords multiple times. You may re-activate it once the new password
has been recorded.
IBM Notes
For IBM Notes password reset issues, contact IT Help Central via chat (https://w3-01.ibm.com/helpcentral/Support). They will be
able to send a temporary password and/or ID file to your Bluepages manager (This is your people manager listed in the Bluepages
profile system).
For SmartCloud Notes (SCN) users, please carefully follow the instructions in this link:
https://w3-01.ibm.com/helpcentral/Content/View/1/3A491CD5-5796-4465-8DEA-18409F3C7BDC/a
Password Troubleshooting (Cont...)

Please change all your passwords:
1. Before they expire - All passwords will expire within 90 days.
2. Before going on leave Please keep a record of all new passwords.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
If you do not change your passwords before the given date, you will be locked out of the system and access to the intranet will be
temporarily suspended until you do so.
======================================================================================================
Symantec Encryption Desktop (SED)

For SED password issues, contact IT Help Central via chat (https://w3-01.ibm.com/helpcentral/Support and ask for a SED token. This will also
be sent to your Bluepages manager. Please be patient and note that only one SED token whole disk recovery token can be raised at a time.
Any additional tokens will disrupt the whole process (i.e. if the data recovery process is interrupted, the disk will be effectively unrecoverable).
Mac and iOS

For any issues to do with Passwords, Mac Set up, Connectivity, Notes, Verse or SmartCloud Mail, Contact the Specialized Mac Help Desk via
(https://w3.the.ibm.com/mac/#/live-help).
Official chat support is now available from the AP Mac Help Desk based in China for Macs.
**Note: there is still no local (in-country) support for Mac issues.
Which remote connection do I use?

Use IBM Mobile Connect as the primary remote access tool. If you are unable to use IBM Mobile
Connect from a particular SNI client site, Contact IT Help Central.
What is IBM Mobile Connect?

A Remote Access (VPN) offering which is based on the IBM Mobile Connect (IMC) product.
If you do not connect to IBM Mobile Connect whilst on a non-IBM network, no access will be given to
intranet related content. This includes sending and receiving using your mail servers through IBM notes.
However, you will be able to access your SmartCloud Notes without using a VPN.
IBM Mobile Connect

Steps to use IBM Mobile Connect on Windows: Steps to use IBM Mobile Connect on Mac:
1) Check that you have an internet connection 1) Launch IBM (Lotus) Mobile Connect.
(Look for connection icon on the right hand 2) Double click on the geography associated with
bottom corner of the screen). your connection profile.
2) Run IBM Mobile Connect AU (Desktop), or
Mobility Client (Start Programs menu).
3) Enter your email address
(yourID@au1.ibm.com)
and intranet password (changem3).
4) Click Connect.
Used for connecting to the IBM network from

external broadband connections. 3) Enter the user ID and your IBM intranet password,
check Save password, and click Connect.
It has no function if used from within an IBM
building.
How to configure IMC (IBM Mobile Connect) at Client Sites.

IMC needs to be configured at specific client sites.
To do this you must change the connection from the default to the new IP address that is provided by your particular client
site.
In order to do this launch Mobility Connections (Found in the start menu).
Right click IBM Mobile Connect AU and click Properties in the drop down box.
IBM Mobile Connect AU window will appear click networks and click properties again until the Default Local IP
interface Window appears.
Change the imc.au.ibm.com in the connection manager address bar to the IP address provided by the Client Site.
AT&T (Alternative Remote Access)

Use AT&T as a secondary remote access tool.
Please note that in Perth and Brisbane this is the primary access for most client sites.
How to access AT&T

Used for connecting to the IBM network from
external broadband connections.
It has no function if used from within an IBM
building.
Steps to use AT&T:
1) Check that you have an internet connection (Look

for connection icon on the right hand bottom
corner of the screen).
2) Run AT&T(Desktop), or AT&T Global Network
Client(Start Programs menu).
3) Should already be pre-configured with Account,
User ID and default password(wel.come).
4) Click Connect.
Note: Account Details can be found in

your initial emails. From User
Registration Team.
Cisco (Cisco AnyConnect Secure Mobility Client)
Cisco AnyConnect, which creates a Virtual Private Network (VPN) to connect to the IBM network. It
uses Secure Access Services (SAS), allowing your Mac to securely connect to the IBM network.
IBM Security Compliance
For PC: Workstation Security Tool For MacBook: No Workstation Security Tool
The tool runs on your PC automatically to Must manually check for compliance.
check for IBM IT compliance
Always ensure that you are WST compliant
Verify Hard Disk is encrypted
Firewall is enabled
Steps to run WST:
Mac is registered
1. Go to Start > Programs > Workstation
Security Tool > Workstation Security Tool Screen Saver Lock active
2. Scroll down the page to view your current Security compliance is being monitored and
compliance status automatically locked down or repaired by
Caspersuite.
3. If there are non-compliances, Click on More
Details for instructions to fix
4. To rerun the tests, click on Rerun all tests
5. On closing the page, you will be prompted to
update your compliance results, click Update Further information how to ensure your MacBook
is compliant, click the below link.
https://w3.the.ibm.com/mac/#/tutorial/is_my_mac_
setup_for_security/overview
Removing spam emails (Reporting spam & phishing ) within IBM Notes
Select the spam/phishing email(s) from your inbox. Multiple emails can be selected while holding the Ctrl
key. Click on Report as Spam located on the IBM Notes toolbar to report SPAM or PHISHING.
Click Yes.
Other things you should be aware of

Symantec Endpoint Protection
Your PC/Macbook automatically updates virus definitions when used.
If your PC/MacBook is not used for a period of time, ensure to manually invoke
Live Update.
Windows/Mac OS Security Updates

Your PC will automatically prompt you to install Security Patches through IBM
Standard Asset Manager do not manually go to Windows Update.
Apple Products will automatically prompt you to install updates for security and
bug fixes.
Verify that you have received your workstation

For non GBS practitioners , you should have received an email from IBMSTORES,
read the email and follow instructions noted.
For GBS practitioners, you will receive an email from June Williamson.
BluePages
Ensure that your BluePages profile is complete and up-to-date with your mobile
number and office address. This ensures that you will be able to receive mail via
the mail room and people know how to contact you when required.
Other things you should be aware of
I.T. Issues
If you have urgent laptop issues which require immediate attention (for non GBS employees), get help
through the IBM IT Help Central Website (link provided in next page).
For GBS Employees (hardware/software issues), please contact the GBS/GPS Asset
Management Team as shown in slide 2 of this presentation.
Non-IBM Software Requests

For all GBS users, all software license requests must be approved through June Williamson via email,
stating software requirements and business justification. This includes all Microsoft Office suite
software and non-IBM standard software.
SameTime
SameTime is a chat program you can use on the intranet.
Click Start, All Programs, SameTime connect
Log in using your email address and intranet password
If you do not know someones email address, you can enter their full name and wait for a little while,
then their email address should appear.
IBM Printer setup

For PCs: Go to your desktop and click the Install a Printer using Global Print shortcut.
For Macs: Go into System Preferences and click install a printer.
Useful links
IBM Helpdesk (02) 93549666 /1300 735 426
For situations where you are unable to use chat i.e. Security incidents, network connectivity,
or your laptop wont boot up. CALL the helpdesk using the number specified.
For all other enquiries, please use the web chat.
IBM ANZ Intranet Home

https://w3b.ibm.com/
I.T. Help Central

https://w3-01.ibm.com/helpcentral/Home
Employee Workshop (Leave request)

http://w3-01.ibm.com/hr/web/au/timeoff/loa/fb01-lm01.html
Intranet Labour Claiming (ILC) Help

http://w3-01.ibm.com/hr/web/empservices/esc/buzzhr.html
**Your ILC (Timesheets) may not be active until after 2-3 weeks from your commencement date.
IBM Intranet Password changes

https://w3.ibm.com/profile/update/password/en-us/index.html
Useful links
Expense Reimbursement
https://w3-01.ibm.com/hr/web/expenses/
Expense Assistance Centre (EAC)

http://w3-01.ibm.com/hr/web/au/navigation/
Services Integration Hubs (SIH)

http://w3.ibm.com/articles/workingknowledge/2008/09/gbs_gd_gid_enabling_capablities.html
GBS Useful Links
GBS/ANZ Community
https://w3-connections.ibm.com/communities/service/html/communitystart?communityUuid=9d5d2feb-1f62-431d-a28c-b4eedd379dc2
GBS ANZ CRM Playbook

http://b01aciwas31cb.pok.ibm.com/rmchtml_GBS_CRM_ANZ/index.htm
GBS ANZ Local Process Documentation (formerly the 'Engagement Lifecycle' or 'ELC')
http://d23db052.au.ibm.com/q_dir/qmx/au/qe6dl.nsf/procnum/ANZ-MNU-0803
GBS ANZ Community and wiki

https://w3-connections.ibm.com/communities/service/html/communityoverview?communityUuid=9d5d2feb-1f62-431d-a28c-b4eedd379dc2
Useful links
GBS Global Community and wiki

https://w3-connections.ibm.com/communities/service/html/communityview?communityUuid=a23d4ada-0520-4517-a0e9-6b11d4935a92
GBS Globally Integrated Capabilities (GIC) Portal

http://w3-workplace.ibm.com/ibm/resource/gbs_gd_home.html
GBS AP Community and wiki

https://w3-connections.ibm.com/communities/service/html/communityview?communityUuid=93c14e6f-ad0a-4868-ad92-7754b8b22515

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IBM Global Business Services

ANZ GBS Asset Management

Initial configuration & password changes

Copyright IBM Corporation 2006

GBS/GPS Asset Management Teams

Sydney (Enquiries from all cities)

Phone: (02) 9397 8690

Phone: (03) 9626 6399

Safety and Security - Take care of your workstation

Beware when carrying your laptop between meetings - drops can

The following will be setup/configured on your laptop this session

Windows Symantec Encryption Desktop (SED)/Mac

IBM Notes Password

Removal of File Vault password

Changing your PASSWORD

For Mac OS, follow these steps:

How to contact the Mac OS & iOS Help Desk

Until the HelpDesk is available in Australia, There is Help

Changing your IBM NOTES PASSWORD

Follow these steps:

Password Troubleshooting (Cont...)

Symantec Encryption Desktop (SED)

Mac and iOS

Which remote connection do I use?

What is IBM Mobile Connect?

IBM Mobile Connect

Used for connecting to the IBM network from

How to configure IMC (IBM Mobile Connect) at Client Sites.

AT&T (Alternative Remote Access)

How to access AT&T

Steps to use AT&T:

1) Check that you have an internet connection (Look

Note: Account Details can be found in

Cisco (Cisco AnyConnect Secure Mobility Client)

IBM Security Compliance

Other things you should be aware of

Windows/Mac OS Security Updates

Verify that you have received your workstation

Other things you should be aware of

Non-IBM Software Requests

IBM Printer setup

IBM ANZ Intranet Home

I.T. Help Central

Employee Workshop (Leave request)

Intranet Labour Claiming (ILC) Help

IBM Intranet Password changes

Expense Assistance Centre (EAC)

Services Integration Hubs (SIH)

GBS Useful Links

GBS ANZ CRM Playbook

GBS ANZ Community and wiki

GBS Global Community and wiki

GBS Globally Integrated Capabilities (GIC) Portal

GBS AP Community and wiki

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