Agency

Overview
Positive Progress Services
Tiffany L. Chavis
Mission Statement
The mission of Positive Progress Services is to
improve the health and well-being of the
community through the delivery of effective and
accessible behavioral health services. Positive
Progress Services believes that the highest quality
services are the best provided through building
relationships between agencies, experienced
local providers, and involved members and
families. Positive Progress Services also affirms that
the success of these partnerships as well as the
achievement of the organizations goals relies on
the strong commitment of all parties involved to
conduct business lawfully and ethically.
Agency History
Agency opened in 2008 in the Pembroke area at the
time of opening the services Provided was Community
Support Team (CST) and Targeting Care Management.
In 2009 the agency was able to provide Intensive In-
Home Services (IIH).
By the end of 2010, beginning of 2011 the agency had
to discharge all clients and reopen them due to having
to apply for CAHBA credentialing.
In 2011 the agency provided Psychosocial
Rehabilitation (PSR) which is in the Red Springs location
and Day Treatment services that remain in Pembroke.
The agency has provided Outpatient Therapy and
Medication Management services along the way.
The agency has been accredited with CARF since 2009.
Core Values & Ethics
We believe people are the focus of the public
mental health system. We respect the dignity of
each person and value their participation in the
design, choice and provision of services to meet
their unique needs.
We believe in the people we serve, our vision and
mission, our workforce, and the community-at-
large. We are committed to assisting people in
improving their mental health, quality of life, and
their acceptance and participation in the
community.
Agency Brochures
Agency Staff Interviews
Interviewee 1 Interviewee 2
Staff feels that
Staff stated she feels communication could be
the need to implement better between employees.
a stricter dress code. Staff feels there is a lack of
ethnic engagement with
Staff stated she feels other backgrounds such as
some of her coworkers the Hispanic population.
were lazy and she felt Staff feels some employees
should remember to
it wasnt fair that they implement the
get paid to do nothing. employee/client barrier.
Future Agency Changes
Staff will hold a mandatory staff meeting
in September to discuss all agency issues
and ensure that needs are being met for
staff and clients.

Helping Families One Home At A Time