IT Process Frameworks

IT Process Frameworks
 IT Process Framework
Engage Strategise & Plan Govern Manage
ManageIT
Business Services & IT
Business
Service Strategy Generation Technology Strategy Generation Lifecycle Business
Operations

Consulting
Innovation && Consulting
Service Portfolio Management Asset Portfolio Management

Management
Portfolio

Financial Management
Project Portfolio
Assurance

Strategy
Assurance
Management

Business Strategy
Demand Management
Investment Management Architecture Management
Define & Build

Project

Business

ITFinancial
Business Innovation Analyse Requirements Evaluate Options Design Build

Demand Project / Program Management

IT
Portfolio
Service Portfolio
Assurance
Business

Assurance
Transition

Management
PerformanceManagement

Management
WorkforceManagement
Service
Transition Change Knowledge
Planning Management Management
Business

Performance
Release & Deployment Service Configuration

Workforce
Management Testing Management
Management
Relationship Management

Lifecycle
Service Lifecycle
Assurance
Assurance
Management
Level Management

Operate & Support

Service
Event Operations Facilities Application Infrastructure

Management
SupplierManagement
Business Relationship

Management
Management Management
Management Management
Management Management
Management Management
Management

Management
GovernanceManagement
Service Level

Request
Request Incident
Incident Access
Access Problem
Problem
Fulfilment Management Management Management

Sourcing&&Supplier
Risk &&
Fulfilment Management Management Management
Service

Compliance
Compliance
Manage Risk

Governance
Business

Assure & Optimise

Manage

Sourcing
Service
Service Catalogue
Catalogue Availability
Availability Capacity
Capacity IT
IT Service
Service Continuity
Continuity Security
Security
Management
Management Management
Management Management
Management Management
Management Management
Management
2
 IT Service Lifecycle Framework: A model for a hybrid portfolio
Business DEMAND Drives SUPPLY of IT Services Through Executed across Governed by
Processes IT Functions Controls

Programmes & Projects

Strategise & Plan Board & Business
Strategy Committees

Architecture
& Architecture
Engagement
Business Engagement
IT Services
New Capabilites
Strategy
(WHAT) CIO

IT Service Pipeline

Strategy &
Technology

Business
Change

Strategy
& Sourcing
the Strategy IT Strategy

Service, Asset & Process Owners

Corporate & Line of Business

Business (HOW) Committee

IT Process Framework

Embedded Process Controls

Strategy & Governance

Govern Services & Lifecycle

Plan Service
IT Exec

IT Service Portfolio
Portfolio & Portfolio

Engage Business
Investment
Requirements

Development
& Development
IT Portfolio
Define & Build Management
Committee

Design &
Design
Service
IT Service Catalogue

Operatons PMO
Changes Transiton

Run IT Services
the Support
& Support Management
Business Committee

Operatons
Operatons
Optmise
&
Optmise
Assure &
Assure
Operatonal
Operate &

Operatonal
Alignment
Operate

Alignment SMO

Business and IT Services