Professional Documents
Culture Documents
2
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Supply Chain Strategy and Performance
Measures
Cost
Service
Order delivery lead time
Responsiveness
Delivery reliability
Product variety
Low High
Service Level
3 to 4
Pantaloon Retail (India) Ltd.*
4 to 6
Trent Ltd.*
Subhiksha Trading** 20 to 25
.
Existing Position
Cost
Low High
Service Level
60%
4.9%
5.0%
40%
20%
0% 0.0%
Median BIC Median BIC
0.0 0.0
Median BIC Median BIC
1. Nokia 1. Dell
4. IBM 4. N0kia
8. TESCO 8. Wal-Mart
Supply
Business
Chain
Performance
Performance
Supply
Chain
Initiative
Plan
Source
Make
Deliver
Return
Return
Return
products,
post-delivery
customer
support
1
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Copyright 2009 Dorling Kindersley India Pvt Ltd
SCOR Model (Cont.)
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9/3/17 Supply Chain Management_Janat Shah
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Copyright 2009 Dorling Kindersley India Pvt Ltd
Process Reference Models
Process reference models integrate the well-known concepts of business
process reengineering, benchmarking, and process measurement into a cross-
functional framework
Plan
Deliver Source Make Deliver Source Make Deliver Source Make Deliver Source
SCOR Model
Customers
S1 Source Stocked Products M1 Make-to-Stock D1 Deliver Stocked Products
Return Return
Source Deliver
Enable
AS IS Geographic Map
Configure AS IS Thread Diagram
supply chain Material Flow Design Specifications
TO BE Thread Diagram SCOR Level 2
TO BE Geographic Map
Align
Performance AS IS Level 2, 3, and 4 Maps
Levels, Information
Practices, and and Work Flow
Disconnects
Design Specifications SCOR Level 3
Systems TO BE Level 2, 3, and 4 Maps
Implement
Implement Develop, Organization
Technology
supply
supplychain
chain Test, and Roll
Process
Processes
Processesand
and Out People
Systems
Systems
Pharmacies,
Hospitals,
Doctors Make Deliver
Deliver Source Make Deliver Source Source Make Deliver Source
Customers
Suppliers Supplier Your Company Customer Customer
Supplier
Make Deliver
Source
Sales
Deliver Source Make Deliver Source Make Deliver Source
Customers
Suppliers Supplier Your Company Customer Customer
Supplier
Plan
Internal or External Internal or External
Distribution Suppliers
Supplier
Supplier Your Company Customer
Customers
Customer
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Copyright 2009 Dorling Kindersley India Pvt Ltd
SC Performance Measurement Systems
Carbon footprint-
Supply chains evaluate design configurations and various options for
reducing total carbon emissions
Supply
Business
chain
performance
performance