Bugzilla

2010 MetricStream, Inc. All Rights Reserved.

Contents
What is Bugzilla?
Using Bugzilla
User Preferences?
Life cycle of Bug
Status of Bug
Resolution status of a Bug
Severity Definitions
Priority Definitions
How to Create a Bug?
Reports
Q&A

2010 MetricStream, Inc. All Rights Reserved.

What is Bugzilla?
Bugzilla is a web based "Defect Tracking System" or "Bug-Tracking
System". It allows individual or groups to keep track of outstanding bugs
[defects] in their product effectively. It helps to Organize information, easier
tracking, communication[email notifications], Report generation on bugs.

Features
Advanced Search Capabilities
Email Notifications controlled by User Preferences
Reports & Charts
File/Modify Bugs by Email
Attachments & Comments
Save & Share Searches

2010 MetricStream, Inc. All Rights Reserved.

Using Bugzilla
Login into https://bugzilla.metricstream.com/bugzilla/
Enter Email/Password to login

2010 MetricStream, Inc. All Rights Reserved.

User Preferences
Preferences allows you to customize your Bugzilla account.
General Preferences
Email Preferences
Saved Searches
Name and Password
Permissions

With this, you can

Swap between skins
Change User Name and Password and email
Basic bug settings
Saving the search which are frequently used
See the permissions set to your account

2010 MetricStream, Inc. All Rights Reserved.

 Life Cycle of Bug

2010 MetricStream, Inc. All Rights Reserved.

Status of Bug

Status Definition State

NEW Bugs in this state may be accepted as ASSIGNED or remain
NEW or moved to RESOLVED status
ASSIGNED Bug is not yet resolved but assigned to a Developer. Bug may
move to NEW or RESOLVED status from this stage.
REOPENED Bug was resolved but resolution was deemed incorrect. Moved
to REOPENED state for further action from Development team

RESOLVED Resolution has been provided to be verified by QA team

VERIFIED QA team has accepted resolution on this bug.
CLOSED Bug is working as expected , Moved to CLOSED

2010 MetricStream, Inc. All Rights Reserved.

 Resolution Status of Bug
Status Definition
FIXED A fix for this bug is checked into the tree and tested.
INVALID The problem described is not a bug.
WONTFIX The problem described is a bug which will never be fixed.
DUPLICATE The problem is a duplicate of an existing bug. When a bug
is marked as a DUPLICATE, you will see which bug it is a
duplicate of, next to the resolution.
WORKSFORME All attempts at reproducing this bug were futile, and
reading the code produces no clues as to why the
described behavior would occur. If more information
appears later, the bug can be reopened.
DEFERRED A Bug in this state means it is expected to be fixed in
future releases.
PLATFORM ISSUE A Bug is resolved as PLATFORM ISSUE if a reported
issue/defect is known platform issue or By Design.
Platform team to investigate further for possible fixes in
future releases.
2010 MetricStream, Inc. All Rights Reserved.
Severity Definitions
Severity Definition
Blocker Prevents function from being used, no workaround progress on
multiple fronts
Critical Prevents function from being used, no workaround
Major Prevents function from being used, but a workaround is possible

Normal A problem making a function difficult to use but no special work-

around is required
Minor A problem not affecting the actual function, but the behavior is not
natural
Trivial A problem not affecting the actual function, a typo would be an
example

2010 MetricStream, Inc. All Rights Reserved.

Priority Definitions

Priority Definition

P1 Most immediate fixes, must be fixed before next release

P2 Should not release without this fix

P3 Can release without this fix depending on impact

P4 Ready for mainstream once fixed

P5 Nice to have

2010 MetricStream, Inc. All Rights Reserved.

How to Create a New Bug?
First choose the product :<Default Product Assigned to your account>
Required fields:
Component
Assign To: Gets backfilled in automatically with default assignee for the component
Summary: One-line description
Description: Complete bug description. All technical details needed to reproduce the bug.
Steps to reproduce the Bug:
Expected result :
Actual result:
Attach screen shots wherever required
Type: Defect/Change Request/Enhancement

Other fields:
CC: Anyone else that should know about this bug
Priority: How important is this bug? [Refer Priority Definitions slide]
Severity: How severe is the impact of this bug? [Refer Severity Definitions slide]
Build : Build/Load # issue is reported. If found in UAT, set Build : UAT
Attachments : Screenshots can be attached as JPEG image and not as bitmap image with
description

2010 MetricStream, Inc. All Rights Reserved.

Reports

Bugzilla has a very advanced reporting systems. It allows user

to run reports as Search, Tabular reports or Graphical reports.
Here is an example:
1. Click on Reports > Tabular reports
2. Select Product
3. Select Vertical Axis = Status , Horizontal Axis = Resolution
4. Select Status [ Use Ctrl key to select Multiple options]
5. Click on Generate Report

2010 MetricStream, Inc. All Rights Reserved.

 Thank You
Questions, Discussions

2010 MetricStream, Inc. All Rights Reserved.