Poster (as is)

Event Sub Process Result

Merchandise Physical Review new Place Order Received and Designed and Inspect and Distribute or Merchandise
is needed Inventory Items Reviewed by produce Categorized Transfer is available
Commercials merchandize Merchandize Merchandise to meet
to Stores customer
demand
Case for Action Vision

Obsoleted hardware and software systems

We will offer Inventory Lookup
Lack of Inventory Control
Stores can place order online through intranet
Perform physical inventory frequently
Stores can query needed products and request store-to-
No network capacity store transfer
Cant lookup needed merchandise from other stores New items display clearly on full size screen
May lost profit because missed order deadline Enhanced Order Placement process
PDA has small screen, and ti Easy to use syste
Actors Mechanisms Metrics
- Head Quarter - Fashion Merchandise - New store opening 1 per day around the world
- Commercial - POS - Delivery is typically in 1 or 2 days after order was placed
- Design & Production - Dos - Zara introduce around 11,000 new items per year
- Factory - Modem - The Theorethical Inventory Systems is about 95%
- Distribution Center - PDA accurate.
- Store - Phone - Zero IT support is needed in most stores
- Customer - Order History
 Poster (To-Be)
Event Sub Process Result
Merchandise Lookup Review new Place Order Received and Designed and Inspect and Distribute or Merchandise
is needed Inventory Items Online through Reviewed by produce Categorized Transfer is available
Online Intranet Commercials merchandize Merchandize Merchandise to meet
to Stores customer
demand
Action Taking Vision
Install a web-based Integrated Inventory System in Head Quarter Stick closely to the company's mission and philosophy
Install wireless network at each store Increase fulfill customer demand efficiency
Install a Windows-based PC or Note Book at each store New system enhances current operation
Store will keep current POS and PDA Eliminate weekly physical inventory
Configure new PC to be easily installed with a single DVD Streamline return merchandise process
Facilitate better store-to-store

Actors Mechanisms Metrics

- Head Quarter - Fashion Merchandise - New store opening 1 per day around the world
- Commercial - Intranet web-based application - Delivery is typically in 1 or 2 days after order was placed
- Design & Production - Wireless Network - Zara introduce around 11,000 new items per year
- Factory - Windows-base computer - The Integrated Inventory System provides 99%accuracy
- Distribution Center - Modem - Zero IT support is needed in most stores- The Integrated
- Store - PDA, Dos POS Inventory System provides 99%accuracy
- Customer - Phone - Reduce Order Placing and Returning time by a half

The new network systems will be roll out to new stores in Europe first, then extends to new stores in other continent, existing stores in
Spain, France, Italy, etc...and finally all stores will have the same systems in within a 6 months period.