Important terminology

Glossary
 Important terminology (1/4)
Acronym Expansion Meaning
OU Operating unit A consignment handling centre - Either a PC, Branch or a Terminal
PC Processing centre OU which does pickups, deliveries, transhipments
Profit center connected to the PC that does pickups, deliveries, feeder movement
Branch and cash accounting
Terminal A branch operated by a Business Partner
Damage - Damaged Package
Excess - More number of packages than the count on CN, misrouted
Damages, Excess, Pilferage - Partial or complete theft of the contents of a package
DEPS Pilferages, Shortages Shortage - Fewer number of packages than the count on CN
Damages and Damage - Damaged Package
DP Pilferages Pilferage - Partial or complete theft of the contents of a package
ZT Zoom Tech Rivigo's technology platform for Zoom operations
Face of the order. A challan issued to the consignor, consignee and retained with
CN Consignment note Rivigo for order processing.
 Important terminology (2/4)
Acronym Expansion Meaning
PRQ Pickup request Number assigned for a pickup scheduled by the consignor
A manifest comprising of all the consignment details contained in a pickup
PRS Pickup run sheet vehicle
DRS Delivery run sheet A manifest comprising of all the consignment details loaded in a delivery vehicle
A number assigned to track the status (location, consignments in the vehicle etc.)
THC Trip hire contract for a line haul, feeder or a market vehicle
LH Line haul Long distance vehicle transits from one PC to another PC
RCA Root cause analysis Investigation protcols in the event of occurrence of a failure
POD Proof of delivery A proof of receipt of the consignment by the consignee on the CN
Management information
MIS system Online repository for capturing information
A consignment for which the CN amount must be collected from the consignee at
Retail To-Pay the time of delivery
A consignment for which the CN amount must be collected from the consignor at
Retail Paid the time of pickup
 Important terminology (3/4)
Acronym Expansion Meaning
BM Branch manager Operations Manager of a branch
PCM Processing centre manager Operations Manager of a processing cente
Operations Manager of a cluster of one or more processing centres and
CLM Cluster manager branches
RM Regional manager Operations Manager of a region comprising of multiple clusters
SAM Service account manager Member of CE team dedicated to large accounts based out of HO
Interface between Rivigo and the Customers for their queries, requests and
CE Customer experience complaints
TL Team leader Shift in-charge for transhipments, deliveries, pick ups etc
OA Operations associate Core operations person responsible for loading/unloading operations
Manages pickups, deliveries and feeder vehicles through his/her own fleet of
BP Business Partner vehicles
Captain Drivers of Dost vehicles
Pilot Drivers of Rivigo's fleet of Line Haul/Feeder vehicles
Fauji Person who does loading, unloading, hauling operations
 Important terminology (4/4)
Acronym Expansion Meaning
A shipment booked from a spot client for which payment is issued either by the
consignor or the consignee on the spot. Database of retail clients is not
Retail Retail maintained in our system and the rates are decided as per the rate card.
TBB clients are credit clients who will have a defined billing cycle. Billing
typically happens at the end of each month and the clients are offered a credit
period of 15-45 days from the date of invoice. Rates are negotiated by Sales
TBB To be billed Managers and laid down the Rate Contract agreement.
Udaan is a Franchisee Program aimed at expanding the reach of our network
under the Franchisee model.
BFs are Business Franchisees who book capacity in our fleet against advance
payments and use the capacity to ship the material picked up from multiple
clients of Franchisees
DFs are Delivery Franchisees who have a strong presence of reach in a small
territory, with the capability of servicing deliveries in any nook and corner of
Udaan BF and DF the terrirory
 Important terminology (4/4)
Acronym Expansion
VAS Value added service
COD Cheque on delivery
DOD Demand draft on delivery
Meaning
Value added services are services that provide additional value to the customer
in addition to faster transit times offered by Rivigo. Eg. Appointment delivery,
Mall delivery, COD, DOD etc. These services are provided to the clients on
request basis.
Cheque on delivery is a VAS where in Rivigo collects a cheque from the
consignee for the value of the goods consigned and couriers the cheque to the
consignor.
DOD is similar to COD with the only change being Rivigo collects a DD from the
consignee as opposed to cheque
 Important terminology (4/4)
Acronym Expansion Meaning
Flag that appears for consignments that are (or) that will certainly be delayed
CPB Customer Promise Breach beyond Customer Promised Date of delivery
Likely Customer Promise Flag that appears for consignments that are likely to be delayed beyond
LCPB Breach Customer Promised Date of delivery
Customer Promised Date of
CPD Delivery Committed date of consignment delivery to the customer
Flag to indicate the shipments that are inbound towards the OU and are likely
I/B Inbound to be received before scheduled trip dispatch
 Important terminology (4/4)
Word Meaning
A product with Rack and Pinion mechanism that minimizes the movement of
packages in a vehicle during transit and thereby reduces damages. Cargo bars
Cargo Bars are used to secure the loading pattern in all Line Haul vehicles.
A 7 ft x 7 ft wooden plank that is generally affixed at the end of loading the last
manifest in Line Haul vehicles. Plank prevents smaller packages from falling off
Plank the stack thereby improving stability of the loading pattern inside the truck.
Mat (Liquid Mat) is a carpet laid down on the floor of the container to provide
increased adhension between liquid containers and the container floor. The
increased friction prevents liquid cans from damages that can occur as a result
Mat of collusion of the cans with the walls of the container.
Cargo nets were earlier used to secure the packages loaded into a truck. 1 or
more cargo nets were tied together and fastened to Cargo net hooks. Rivigo is
Cargo net trying to slowly move away from Cargo nets and use Cargo bars in its place.
Quiz

Difference between TBB and Retail clients?

COD stands for Cash on Delivery. True or False.

What is a THC?

Whos a SAM?

Difference between DRS and PRS.

Expand and explain POD.

Any Questions?