Professional Documents
Culture Documents
Source: Porras & Silvers (1991). Annual Review of Psychology, 42 (53-54). BITS Pilani, Pilani Campus
Porras & Robertsons Model (1992):
Survey Feedback
The systematic collection of survey data
Feedback to groups to promote problem solving
and change
Team Building
A process to improve a groups problem-solving
abilities
Example: process consultation (Edgar Schein)
BITS Pilani, Pilani Campus
OC Interventions:
2) Techno-structural Interventions
Job Enlargement
Adding variety through similar tasks
Job Enrichment
Increasing responsibility, knowledge of
results, and meaningfulness of work
Alternative Work Schedules
Compressed workweek
Flextime work schedule
BITS Pilani, Pilani Campus
OC Interventions:
3) Socio-technical Systems Intervention:
Quality Circles
Involving employees in work decisions
Total Quality Management (TQM)
Continuous improvement efforts
Self-Managing Teams (SMTs)
Team members have authority to make
decisions and regulate the teams activities
BITS Pilani, Pilani Campus
OC Interventions:
4)Organizational Transformation
Interventions
Cultural Interventions
Efforts to change the values, norms, or ways of thinking
in an organization
Strategic Changes
Fundamental changes in the purpose or mission of an
organization
Becoming a Learning Organization
Beyond TQM, to continuous learning and improvement
for all employees
High Performance Work Systems
BITS Pilani, Pilani Campus
Summary & Conclusions:
Organizational Development:
is a planned change.
involves the total system.
managed with total acceptance and commitment of the top
management.
is designed to improve organizational effectiveness.
makes use of behavioral science knowledge.
is in terms of intervention at the task or structure or
technology or people level.
is an ongoing process and long term process.
relies primarily on experiential learning.
uses an action research intervention mode.