CIO Function

Canadian Experience
 Strategic Leadership
Strategic program management Vs
Management of ICT

Public Value

Legitimacy Administration
 Political Structure Driver
Three primary divisions of power
Federal, Provincial, Local Government
Determines who provides services (and tax)
Silos
ministerial
jurisdictional

Division of power drives the e-gov service offerings

 Example service responsibilities
Federal Provincial Local
Foreign policy Law and order Law and order
National security Medical Permits & Licensing
Income security Education Municipal works
Wealth sharing Roads Roads
Vehicles & Driving Land registration / use
Public health /sanitation

policy service inter-action

 Service change

Public Value

Legitimacy Administration
 Transaction driven change

Information $
broadcast
exchange exchange

service restructure

national local
 CIO actions
Closer to the citizen more service innovation

Ministerial
Established technology functions
Bureaucratic traditions
Jurisdictional
Demand for type of service change
Size
Ease of of making a change to the bureaucracy
 National CIO Function
Positioned in Treasury Board of Canada
Treasury Board
Central spending / program authority
Reports to Cabinet (headed by a Minister)
No line responsibilities
Origins in mid-late 1980s
Technology standards movement
ICT policy to coordinate independent Ministerial
efforts
Had advisory capability for (large) spending
approval (Treasury Board Directives)
 CIO / ICT Management
services traditionally delivered in Ministries
established / long experience / successful
Some Ministries provide corporate wide services Eg.:
payroll, telecomm carrier
Own CIOs, management and implementation structures
Formalized as CIO function late 90s (1997)
Evolved as a coordinating and oversight
Lever is budget approval
CIO and extensive working group councils
ICT human resources planning and management
Centralized coordination, planning and oversight
with decentralised execution
 Examples
Cities
City of Vancouver
Provinces
Universities
McGill University
University of British Columbia
University of Ottawa
University of Maryland (College Park)