LE MERIDIEN

IT Report
By Sagar Mishra
Guided By Mr. Salla Vijay Kumar
Acknowledgement

I have taken efforts in this project. However, it would not have been possible without the
kind support and help of many individuals and organizations. I would like to extend my
sincere thanks to all of them.
I am highly indebted to LE MERIDIEN for their guidance and constant supervision as
well as for providing necessary information regarding the project & also for their support
in completing the project.

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Introduction to Le Meridien

The Le Mridien brand was established in 1972 by Air France "to provide on a home
away from home for its customers."
The first Le Mridien property was a 1,000-room hotel in Paris Le Mridien Etoile.
Within two years of operation, the group had 10 hotels in Europe and Africa.
Within the first six years, the number of hotels had risen to 21 hotels in Europe, Africa,
the French West Indies, Canada, South America, the Middle East and Mauritius.
By 1991, the total number of Le Mridien properties had risen to 58.
In 2011, Le Mridien opened up its 100th hotel in Coimbatore, India.

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Le Meridien INDIA

Bangalore
Le Meridien Bangalore - 28 Sankey Road
Bombay
Le Meridien Mumbai - Sahar Andheri East
Cochin
Le Meridien Resort & Convention Ct - NH 47 Byepass
Madras
Le Meridien Royal Chennai - 1 G S T RD Saint Tomas Mount
Mumbai
Le Royal Meridien Mumbai - Ascot Centre Sahar Airport Road
New Delhi
Le Meridien New Delhi - Windsor Place
Pune
Le Meridien Pune - Rmb Road
Jaipur
Le Meridien Jaipur

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Le Meridien New Delhi Windsor Place, New Delhi, New Delhi, 110001

LOCATION ->

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Le Meridien New Delhi

Le Meridien, New Delhi, is a part of the CJ International hotel Ltd.

The hotel is being operated in collaboration with the famous Meridien chain of Hotels, from
France.
It is a 5 star super deluxe hotel situated at Windsor Place, Janpath in the vicinity of Connaught
Place.
Delhi's most exclusive and most centrally located commercial house at a distance of 20 kms
from IGI and 14 kms from Domestic Airport.
The hotel has the most central location within easy reach of the entire commercial center in the
city and the major government offices, Parliament house etc.
It has 20 storeyed building with exceptionally dine French architecture with 20 floors, atrium
lobby and glass capsule elevators.
All these characteristics make the property most exclusive and unique, as a heaven of
hospitality with paradise in all 358 rooms promising as the finest hotel in Delhi.
It luminous atmosphere and hospitality centre abounds in a health of comforts, services and
unique facilities. LE MERIDIEN 6
Food & Beverage Service

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Food & Beverage Service (HIERARCHY)

Food &
Beverage
Manager

Assistant Food &

Beverage
Manager

Restaurant Room Service Banquet

Manager Manager Manager

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Food & Beverage Service (Restaurant Hierarchy)

Restaurant Manager

Assistant Restaurant Manager

Captain

Stewards

Trainees / Apprentices
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Food & Beverage Service (Banquet Hierarchy)

Banquet Manager

Assistant Restaurant Manager

Banquet Operation Manager

Assistant Banquet
Operation
Manager

Stewards

Trainees / Apprentices
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Food & Beverage Service (Room Service Hierarchy)
Room Service
Manager

Assistant Room Service

Manager

Captain

Order Taker

Stewards

Trainees / Apprentices
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F&B Outlets
1. THE ONE
The 24 Hour Coffee Shop offering a continental and Indian Ala Carte Menu.
2. LE BELVEDERE
Rooftop Restaurant offering a panoramic view of city & a exclusive Chinese cuisine.
3. LONGITUDE
A Coffee Lounge offering various service of Tea & Coffee with coffee art. Also serves
Various snacks.
4. NERO BAR
A Polynesian paradise of wooden thatched huts crated in the heart of the atrium lobby.
Exotic tropical cocktails & soothing music can be enjoyed here.
5. HENRIs BAR
It adjoins the rooftop restaurant, Le Belvedere, & is an ideal place to relax and unwind.
6. MONSOON
An exclusive restaurant with a open view to the streets of Delhi, with an exclusive Indian
Cuisines.
7. BANQUET HALLS
Sovereign (Can be divided into 2), Desire, Inspire, Allure, FF 1, FF 2, 2000, 2010, 2020.

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Le Belvedere (Rooftop Restaurant)
LOCATION 20TH FLOOR (PENTHOUSE)
TIMINGS 12:30 PM 03:00 PM (LUNCH)
07:30 PM 12:00 AM (DINNER)
TOTAL NUMBER OF COVERS 84 (15 Tables with 4 Covers)
(03 Tables with 8 Covers)
CUISINE Chinese
TYPE OF MENU Ala Carte
SERVICE Silver Service
SPECIALITY Live Band & Dance Floor
Panoramic View of The City
TABLE SETUP A.P. Fork, A.P Knife, Water Goblet, Chop
Sticks
B&B Plate, Flower Vase
NAPKIN FOLD Bishops Cap
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Henris Bar
LOCATION 20TH FLOOR (PENTHOUSE)
TIMINGS 06:00 PM 12:00 AM
TOTAL NUMBER OF COVERS 24 + 7 Bar Chairs
TYPE OF MENU Beverage
SPECIALITY Panoramic View of The City
TABLE SETUP Coaster, Munchies served on Guest
Arrival

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Nero Bar
LOCATION Lobby Level
TIMINGS 11:00 AM 12:00 AM
TOTAL NUMBER OF COVERS 52 + 12 Bar Chairs
TYPE OF MENU Beverage, Light Snacks
SPECIALITY Largest Choice of Beverages along with cocktails &
Mocktails.
TABLE SETUP Coaster, Munchies served on Guest
Arrival
NAPKIN FOLD Book fold

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Club Lounge
LOCATION 20th Floor
TIMINGS 08:00 AM 12:00 AM
TOTAL NUMBER OF COVERS 42
TYPE OF MENU Buffet
SPECIALITY Special Complimentary service for the Club
Member.
NAPKIN FOLD Book fold

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Longitude (Coffee Lounge)
LOCATION Lobby Level
TIMINGS 08:00 AM 11:00 PM
TOTAL NUMBER OF COVERS 36
(06 Tables for 2 covers)
(02 Tables for 4 covers)
(01 Tables with 6 covers)
(02 Tables for 3 covers)
(04 Single lamp tables)
TYPE OF MENU Ala Carte
SPECIALITY Specialized in coffees and caf art
NAPKIN FOLD Book Fold

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The One (Coffee Shop)
LOCATION Lobby Level
TIMINGS Open 24 Hrs.
Main Operations are between 07:00 AM 10:00
PM
TOTAL NUMBER OF COVERS 84 (15 Tables with 4 Covers)
(03 Tables with 8 Covers)
CUISINE Chinese
TYPE OF MENU Ala Carte, Table dhote, Buffet
SERVICE Silver Service, American Service, Self Service
SPECIALITY Live Band on Sundays
TABLE SETUP A.P. Fork, A.P Knife, Water Goblet
B&B Plate, Flower Vase
NAPKIN FOLD Bishops Cap

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Monsoon
LOCATION Lobby Level
TIMINGS 12:00 PM 03:00 PM (Lunch)
07:00 PM 12:00 AM (Dinner)
TOTAL NUMBER OF COVERS 48
CUISINE Indian
TYPE OF MENU Ala Carte
SERVICE Silver Service
TABLE SETUP A.P. Fork, A.P Knife, Water Goblet
B&B Plate, Flower Vase
NAPKIN FOLD Bishops Cap

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Banquets
Le Meridien New Delhi boasts of remarkable banqueting & conferencing facilities and ensures
that our guest's requirements are met with proficiency and professionalism.
The well-equipped banquet halls can be accessed through a separate entrance.
The main banquet hall boasts a large pre-function area that can be used for poster displays,
registration or information desk.
The conference rooms are naturally lit.
Special theme lunches and dinners can be arranged on request.
The halls have been designed to cater to any kind of occasion from conferences to weddings
or special VIP functions.

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Banquet Halls
There are a total of 09 Banquet Halls. One hall can be split into Two in case of Guest Demands
or operational demands.
The Banquet Halls are
1. Sovereign It can hold a capacity of up to 800 1000 guests. It can be Split into two
different halls offering a capacity of up to 350 - 400 Guests. The
separated halls are called Sovereign I & Sovereign II.
2. Desire It can hold a capacity of up to 500 Guests. This hall is generally offered for
meetings or conferences, but other celebrations are also arranged in this hall.
3. Inspire - It can hold a capacity of up to 300 Guests. This hall is generally offered for
meetings or conferences, but other celebrations are also arranged in this hall.
4. Allure - It can hold a capacity of up to 200 Guests. This hall is generally offered for
meetings or conferences, but other celebrations are also arranged in this hall.
5. FF I It can hold a capacity of up to 100 150 Guests.
6. FF II It can hold a capacity of up to 10 25 Guests.
7. 2000, 2010 & 2020 It can hold a capacity of up to 50 75 Guests. All three of these
hall can separated or connected as per guest needs.
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Conference Packages

The Conference Package includes:

Venue Rentals
Lunch or Dinner
Supplementary Tea or Coffee breaks
In house Audio-Visual agency to cater to the guest's need

Complimentary :

Welcome drink for conference of 50 guests and above

1 deluxe room for conferences of 250 guests and above
OHP / Slide projector and screen for conferences of 50 people and above

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Front Office

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Sections of Front Office
RECEPTION
CASHIER
RESERVATIONS
BELL DESK
LOBBY MANAGERS DESK
BUSINESS CENTER (SITUATED ON THE LOBBY )
TELEPHONE EXCHANGE (SITUATED AT-2 LEVEL)
LE CLUB PRESIDENT (18TH FLOOR)

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Rooms
There were a total of 358 rooms available for sale at any point of time.
Room Categories
Executive
Superior
Club Room
Maple Suite
Satine Suite
Velvette Suite
Ivory Suite
Luxury Suites
Along with these various choice of suites the other different categories available under the
above categories were interconnected & Hollywood twin room.

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Rooms
Executive - The Executive Premium room features modern decor with plush amenities ,
and a sweeping view of the Lutyens Delhi.These contemporary rooms gives a
clutter-free experience at the same time taking care of all your needs
,from an executive desk to finish your work from ,to a luxurious bed to provide
with you an unique sleeping experience.
Superior - Superior Room With Wooden Flooring, Mood Light & Shower Cubicle Comes
With Preffered View.
Club Room - Club Room are based on art and tech decor with Mood Light & Rain Shower
.Club lounge facilities include Champagne Breakfast , Happy Hours, Wine
Bottle on Arrival,Board Room Comp For 2 Hrs sub to availability.
Maple Suite - Maple Suite with King Bed, Separate Sitting Room , 2 Plasma 42", 2 Phones
.Access to Club lounge which includes Champagne Breakfast , Happy
Hours, Wine Bottle on Arrival,Board Room Comp For 2 Hrs sub to
availability.
Satine Suite - Satine Business Suite with King Bed, Separate Sitting Room , 2 Plasma 42",
2 Phones .Access to Club lounge which includes Champagne Breakfast ,
Happy Hours, Wine Bottle on Arrival,Board Room Comp For 2 Hrs sub
to availability.

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Rooms
Velvette Suite - Velvette Corporate Suite with King Bed, Separate Sitting Room , 2 Plasma
42", 2 Phones .Access to Club lounge which includes Champagne
Breakfast , Happy Hours, Wine Bottle on Arrival,Board Room Comp For 2
Hrs sub to availability.
Ivory Suite - Ivory Grande Suite with King Bed, Separate Sitting Room , 2 Plasma 42", 2
Phones Access to Club lounge which includes Champagne Breakfast , Happy
Hours, Tea / Coffee Throughout the day,Wine Bottle on Arrival,Board
Room Comp For 2 Hrs sub to availability.
Luxury Suites - Luxury Suites, a collection of six distinct styles, inspired by timeless colonial
era to contemporary international lifestyle designs. Located on the
nineteenth floor, each affords a view that unlocks the citys
iconic landscape.

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Housekeeping

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Hierarchy
Executive
Housekeeper

Assistant
Executive
Housekeeper

Public Area Afternoon Shift Night Shift Uniform Room Linen Room
Floor Supervisor
Supervisor Supervisor Supervisor Supervisor Supervisor

GRA Attendant Tailor Runner

Attendant

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Job Description
Some desirable attributes of a person in this position are:

Hardworking
Honest
Pleasant to speak with guests
Courteous
Punctual
Well groomed
Can converse fairly well in English
Presence of mind
Eye for detail
Can word under pressure
Understands urgency.

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Food Production

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Hierarchy

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Sections
1. MAIN KITCHEN
2. GARDE MANGER
3. BUTCHERY
4. BAKERY
5. ROOM SERVICE KITCHEN
6. COFFEE SHOP KITCHEN (THE ONE)
7. FRENCH KITCHEN ( MONSOON)
8. ROOF TOP KITCHRN ( LE BELVEDERE)
9. BANQUET KITCHEN

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THE END
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