Professional Documents
Culture Documents
INTERPERSONAL
DEVELOPMENT
ISL WEEK 5
Human relations skills are important at all levels of
activity.
1. At the lowest level, operations, technical skills and
hr skills are nearly equal with conceptual skills the
least important.
2. At the middle level, middle management, hr skills
are the most critical with more emphasis on both
technical and conceptual skills.
3. At the highest level, top management, conceptual
skills and hr skills are both equally important with
technical skills the least important.
Emotional Intelligence can increase just as ones
knowledge base can increase.
Self-awareness
Means really knowing yourself (the good, the bad, and
the ugly
Managing your emotions
Experiences counts
Having the right skill set
Motivating yourself
What has and has not worked in the past?
What havent you tried?
Ones physiological profile includes
Autonomic nervous system
Fight or Flight
The limbic system
Primitive midbrain response
The cerebral cortex
The executive centers of the brain